After Sales ManagerVolvo Retailers need a management team that can that takes pride in bringing Volvo’s brand values to life, and make people valued and respected while maximising business opportunities.
The Volvo Aftersales Manager is the operational leader of the retailer´s Aftersales business. They are responsible for creating and implementing a well-defined business plan which achieves the Retailer’s strategic objectives, volume and profit targets, whilst delivering a high level of customer satisfaction.
Through the Aftersales marketing plan, they communicate with existing and potential Volvo customers in their area to secure long term business and maximise workshop efficiency.
The Volvo Aftersales Manager is responsible for the performance, personal development and coaching of the aftersales team; from Service Advisors through to the technical team.
Volvo retailers offer plenty of opportunity for Management development - through the Volvo Cars Accredited Leadership Programme, which consists of e-learning, online and instructor led courses, all leading to ongoing certifications and qualifications.