Booking service and repairs
Prerequisites
- The owner (primary driver) must have a valid Volvo ID. See Volvo ID for additional information.
- The vehicle must be connected to the Internet using a paired Bluetooth cell phone or Wi-Fi tethering (a personal hotspot). On models equipped with Volvo On Call (VOC)*, you can connect to the Internet using your separate VOC data plan. Refer to your separate Volvo On Call manual.
- By default, the retailer where you purchased your vehicle will be your preferred (primary) retailer/Volvo authorized workshop who will perform service and repairs on your vehicle. To change the preferred retailer, go to Dealer Locator at volvocars.com and select a retailer, click on Service Scheduler and book an appointment at the new preferred retailer.
- In order to be guided through the on-screen steps, the menu alternative Display notifications must be activated.
CSB menu access
Once the prerequisites have been established, all CSB-related menus can be accessed in MY CAR by pressing OK/MENU and then selecting Maintenance & repair.
Booking information and data from the vehicle
If you request an appointment from your vehicle, with your consent, booking information and data about your vehicle1 will be transmitted to your preferred retailer.
Using the service
Once the prerequisites have been established, all CSB-related menus can be accessed in MY CAR by pressing OK/MENU and then selecting Maintenance & repair.
If the time for the next regularly scheduled service is approaching, if the vehicle requires certain types of repairs or if a system needs to be checked, a message will be displayed. You will then by guided through the steps required to book service or repairs.
On-screen service messages
The pop-up service alert menu offers the following alternatives:
- Yes: The vehicle will transmit a booking request as well as vehicle data directly to your preferred retailer. In return, you will receive an email from this retailer with a link to their booking portal. From a smartphone or a computer, you can select a day and time that suits you and specify any other service requests that you may have. When you have submitted your request, it will be entered into the retailer's booking portal and you will receive immediate confirmation online and via email. The service reminder light in the vehicle's instrument panel will also be turned off remotely by Volvo.
- No: No other messages will be displayed on the Sensus screen but the Service Reminder Light on the vehicle's instrument panel will stay on. If you have answered "No", service can still be booked manually (see the following section).
- Postpone: The pop-up menu will be displayed that next time the engine is started.
Booking service or repairs manually
Access your Volvo On-Line Service Scheduler portal from a smartphone or a computer to select a day and time that suits you and specify any other service requests that you may have. When you have submitted your request, it will be entered into the retailer's booking portal and you will receive immediate confirmation online and via email.
My Appointments
This displays booking information.
Transmitting vehicle data
In order for a retailer to access vehicle data, the information is initially sent to a central Volvo database (not directly to your retailer) where any retailer can access or search for this information using your vehicle's VIN number. This number can be found in your warranty booklet or on the dashboard at the lower left corner of the windshield.
Booking information and vehicle data
When you opt to book service from your vehicle, booking information and vehicle data will be transmitted. Vehicle data consists of a number of parameters in the following areas:
- Service requirements
- Function status
- Fluid levels
- Odometer reading (mileage)
- Vehicle Identification Number (VIN)
- The vehicle's software version