Volvo On Call

Volvo On Call provides direct contact with the vehicle and extra comfort and assistance 24 hours a day.

The functions are available via the Volvo On Call app1 and the ON CALL and SOS buttons in the vehicle's ceiling console:

Px-2046-Melco-VOC buttons

It is possible to lock and unlock the vehicle or check the fuel level directly from a phone or other connected device via the Volvo On Call app. In the event of an accident, emergency assistance (ambulance, police, etc.) can be summoned to the vehicle. In less critical situations, e.g. a flat tire, roadside assistance can be called out.


The SOS button should only be used in case of accident, illness or if there is an external threat to the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.

The Volvo On Call app and ON CALL button can be used for all other services, including roadside assistance.

The Volvo On Call system

Volvo On Call is connected to the vehicle's safety and alarm systems and to other systems in the vehicle, such as lock and climate systems. The vehicle has an integrated modem for communication with the Volvo On Call customer service center and the Volvo On Call app. The Global Navigation Satellite System (GNSS) is used to locate the vehicle.

Contacting the customer service center

To contact the Volvo On Call customer service center, press the ON CALL button or use the Volvo On Call app. You can also call the Volvo On Call service center by phone.


All calls to Volvo On Call customer service center may be recorded.
  1. 1 App functions vary from market to market.