Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example if you have forgotten your password or your Volvo ID username.

Forgotten your password

To reset your password, follow the instructions below:

In the Volvo Cars app1
Open the Volvo Cars app.
Select "Log in."
Press "Forgotten password?" and follow the instructions.

You can also change your password at

Login error after creating a new account

Sometimes there may be a delay in the process which can result in an account not being available directly after it has been created. Try again after 24 hours and if the problem persists contact your local Volvo retailer or Volvo Cars customer service for further assistance.

What is my Volvo ID (user name)?

If your Volvo ID is connected to the vehicle, you can also access your username in the Volvo ID app in the center display's App view. Your Volvo ID is the same as the registered email address/cellular phone number.

Unlock your Volvo ID

Your account will be locked after 5 failed attempts to log in to the Volvo Cars app1. You can unlock your account by clicking Forgot password? in the login screen.

Changed email address

If you get a new email address and still have access to your previous address, you can log in using your old credentials and change your username yourself. If you no longer have access to your old email address, you should create a new Volvo ID using your new address.

Login error after changing Volvo ID (user name)

Make sure you receive a confirmation message verifying your new username. When this has been done you should be able to login using the new username. If you did not receive the confirmation message, your old username will remain. Log in and try again to change the username.

Login error after changing password

Try logging in with your previous password. If this doesn't work, try to reset your password.

Account registered to another market

An account is registered to a specific market and cannot be moved to a different market. To be able to reuse the same email address/cellular phone number, we advise you to first delete your account for the old market and then create a new account for the new market.

E-mail error

If you have entered an email address as username and did not receive a confirmation message after registration, check that you provided a valid email address and that the message was not stopped by a junk mail filter. Try to register your email address again.

Further assistance

If you have not found the solution to a problem regarding Volvo ID and need further assistance, contact your local Volvo retailer or Volvo Cars customer service.


Services available on and for Volvo On Call* may vary depending on market.
  1. 1 Certain markets only.
  2. * Option/accessory.