Change of market when importing or relocating

For the online services offered by Volvo to work correctly when you import a vehicle, or relocate to another country, it is important that you contact an authorized Volvo retailer to register the vehicle with Volvo in the new market.

Visit an authorized Volvo retailer

For example, if you import a vehicle or relocate to another country with your vehicle, you should take your vehicle to an authorized Volvo retailer for assistance with registering the vehicle in the new market. If you do not do this then you may experience that apps, Volvo On Call1, software downloads and other online services are affected and do not work correctly.

Creating a new Volvo ID in your new home market

When you relocate to another country you should create a Volvo ID in the new country. If you have already created a Volvo ID in another country and want to use the same email address, you must first delete your Volvo ID in the region you originally created it. You can also create a new Volvo ID with another email address.

Download the Volvo On Call app2

If you have a vehicle equipped with Volvo On Call, you should download the Volvo On Call app from the country in which the vehicle will be used and then link the app to your vehicle.


Visit an authorized Volvo retailer if you have imported or relocated with your vehicle to a new country.

Available services may vary depending on market and car model.

  1. 1 Applicable only to markets that have access to Volvo On Call.
  2. 2 Applies to Volvo On Call markets.