Right to cancel purchase of Volvo On Call subscription extension

As a consumer, you have the right to cancel the contract within 14 days without providing any reason. The cancellation period ceases 14 days from the date the service was first used after the order was placed.


To exercise the right to cancellation of the contract, Volvo must be notified with a clear statement of intent. This can be done as follows:

  • The easiest way is to contact Customer Support by phone or email. If you choose to send an email, provide the order information (including order number). The cancellation applies from the date the email is sent or the date the phone call is received and confirmed by an email from Volvo.
  • You can also send the notice of cancellation by mail to Volvo's registered address. In such case, it applies from the date the cancellation form or letter was sent and confirmed by an email from Volvo. If you choose to send the notice of cancellation by mail, we recommend that you keep the receipt or other proof that you sent the letter.


In the event of cancellation, you will be reimbursed without unnecessary delay for all payments made in connection with the contract. However, Volvo may make a reasonable deduction from for the time period the extended Volvo On Call subscription was active. The same payment method used for the original transaction will be used for reimbursements. Any fees related to the reimbursement will not be reimbursed.


For help or more information, see the contact details at volvocars.com/intl/support/contact (first choose the relevant market).