Booking service and repairs

Connected Service Booking (CSB) makes it possible to use the vehicle's Internet connection to set up a time for service, maintenance and/or repairs.

The information is handled through the Car status app, which can be opened from the center display's App view.

Information about your vehicle is sent to your retailer and you can book your workshop appointment directly in your retailer's workshop planning system using the Volvo On-Line Service Scheduler with your smart phone. The system will also send a reminder as the appointment approaches and the Sensus Navigation system will provide directions to the workshop if necessary.

This feature makes it convenient to book a workshop appointment directly from your vehicle. Vehicle-related information is sent to your retailer, who prepares your visit to the workshop. The retailer will send an email to you're my Volvo website including a link enabling you to connect to the Volvo On-Line Service Scheduler where you can book a workshop appointment at a convenient time. Information about your retailer is also available in the vehicle so that you can contact the retailer/workshop at any time using the Call my retailer menu option.

 Note

My Volvo can be found by going to www.volvocars.com and selecting the United States or Canada.

Before the service can be used

Volvo ID

  • The owner (primary driver) must create or have a Volvo ID (see the article "Volvo ID").
  • Register your Volvo ID in the vehicle as explained in the article "Volvo ID". If you have already registered a Volvo ID, use the same email address that you used to create the Volvo ID.

Changing a Volvo ID email address

If you would like to register a different email address, open the Volvo ID app and tap Change Volvo ID. Follow the instructions provided. See also the article "Volvo ID" for additional information.

Selecting a Volvo retailer on the My Volvo website

By default, the retailer where you purchased your vehicle will be your preferred retailer/Volvo authorized workshop who will perform service and repairs on your vehicle. To confirm or change the preferred retailer, go to your personalized My Volvo website.

Prerequisites for booking service from the vehicle

In order to book an appointment from the vehicle:
  • The engine must be running
  • The vehicle must be connected to the Internet (see the article "Internet connected vehicle")

Using the service

When it is time for service or in certain cases if repairs are necessary, a message will appear in the instrument panel and in the center display. This message is triggered by:

  • the amount of time that has elapsed since the last service
  • the number of hours the engine has run since the last service
  • mileage since the last service.
  • Specific warnings or fault codes in the vehicle

Booking service or repairs

Submit a booking request whenever you need a workshop appointment or when a message regarding the need for service or repairs has been displayed in the instrument panel and in the center display.

Sending an appointment request

P5-1507 ICON_APP_SCREEN_CAR_INFO
Open the Car status app in the center display's App view.
Tap Appointments.
Under Appointments, tap Request appoint..
Check that your Volvo ID is correct.
Check that the correct preferred retailer is listed. If you prefer, simply tap the button to initiate a call to the retailer.
Tap Send appointment request. Your request and vehicle data will be sent to your retailer through the vehicle's Internet connection.
Volvo will send a booking invitation to your email address.
Open the email and click the link to select an appointment slot at your workshop. Enter your Volvo ID to log in to My Volvo and proceed to book your workshop appointment at a convenient time with your preferred service advisor. Add any additional preferences and free text to your booking.
When you have submitted your workshop booking, your appointment will be confirmed online directly by email and by a message in the center display after a short delay.
One day prior to your appointment, you will receive a reminder via email and a message will appear on the center display. You can set the interval for other reminders (e.g., two days, three days) at your My Volvo website.
On the day of your appointment, a reminder will appear again on the center display.

Sending vehicle-related information

Information about the vehicle can be sent at any time using its Internet connection.

Using this function does not send a workshop appointment request to your retailer; only vehicle data will be transmitted to Volvo. This vehicle data can be accessed by any retailer if you call the retailer and provide your Vehicle Identification Number (VIN).

P5-1507 ICON_APP_SCREEN_CAR_INFO
Open the Car status app in the center display's App view.
Tap Appointments.
Under Appointments, tap Send vehicle data.
A message confirming that vehicle information has been sent via the Internet connection will appear on the center display. Transmission of the vehicle information can be cancelled at any time by tapping the X in the activity indicator.

Viewing workshop information

P5-1507 ICON_APP_SCREEN_CAR_INFO
Open the Car status app in the center display's App view.
Tap Appointments.
Under Appointments, tap Workshop information.
A window with retailer information will appear.
If you prefer, call the retailer, or select an address or GPS coordinates to activate the navigation system.

Booking and vehicle information

When you make an appointment or send vehicle information from you vehicle, this information will be sent using the Internet connection. Information about the vehicle includes:

  • service requirements
  • time since service was last performed
  • function status
  • fluid levels
  • mileage (odometer reading)
  • VIN (Vehicle Identification Number)
  • The vehicle's software version
  • Diagnostic information

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