Buying or selling a vehicle with Volvo On Call
Canceling the Volvo On Call service
If the vehicle changes owners, contact a Volvo retailer to cancel the service. The retailer will cancel the subscription and erase the service history. The service can also be canceled using the Volvo On Call app.
If the vehicle changes owners, it is important to reset all personal settings and user data in the vehicle to the original factory defaults. This is done via the Settings menu in the center display.
Starting the Volvo On Call service
If you purchase a previously owned vehicle with Volvo On Call:
The new owner should contact his/her Volvo retailer to transfer the remaining time on the subscription to the new owner. All contact details must be updated for Volvo On Call to function and to ensure the previous owner is no longer authorized to use Volvo On Call services in the vehicle. The new owner will be given a personal four-digit PIN code, which is required to identify the owner (or another authorized person) and verify authorized access to certain services.