with Sensus Connect PIN

The PIN code is used in the Volvo Cars app to verify that a person is authorized to use connected services in a particular vehicle.

No PIN code is used for vehicles with Google built in.

New PIN

The four-digit PIN code is automatically generated by Volvo Support or by an authorized Volvo retailer and sent to the vehicle owner.1 The PIN code verifies that the user is authorized.

Use PIN

The PIN is required for security reasons for the following services:

  • Linking the Volvo Cars app with the vehicle.
  • Unlocking the vehicle remotely via Volvo Support2.
  • Beginning tracking of a stolen vehicle via Volvo Support2.
  • Setting up new app users for your vehicle.
  • Canceling your connected services subscription via the app, e.g. if the vehicle changes owners.

If you have forgotten or want to change your PIN code

If you have forgotten or need to change your PIN code (for example, if you have purchased a previously owned vehicle), contact3

  • a retailer or
  • Volvo Support via the ON CALL button or by phone.

The new code is sent to the car owner.

If an incorrect PIN code has been entered in the Volvo Cars app multiple times

If an incorrect PIN code has been entered incorrectly 10 times in a row, the account will be locked. To use the app again, a new PIN code must be selected and a new app account created following the same process used to create the previous app account.

  1. 1 In some markets, only a Volvo retailer can generate a PIN code. Contact a local Volvo retailer or customer support for more information about functions in your market.
  2. 2 Available services vary depending on market.
  3. 3 In some markets, only a Volvo retailer can generate a PIN code. Contact a local Volvo retailer or Volvo Support for more information about functions in your market.

This article is applicable to

  • Vehicle model/model year

  • Model range may vary from market to market.