For vehicles with the Volvo On Call system, Volvo On Call is a subscription service. The subscription includes emergency assistance and security services as well as app services.
Vehicles equipped with Google built in1 are delivered with a subscription for digital services, which provides access to connected functions in the Volvo Cars app as well as additional services. The subscription is valid for 4 years.
Volvo On Call subscription status
The status of your Volvo On Call subscription is shown in the Volvo Cars app under Vehicle information in the tab. You can also extend the subscription from here.
If you do not have access to the Volvo Cars app, contact your dealer who can help you find information about your subscription end date. You then have to give the vehicle identification number2. For information on how to find the VIN, see Find the car's VIN (Vehicle Identification Number).
Extend Volvo On Call subscription
For information on how to extend your Volvo On Call subscription, see Extending a subscription.
Message to indicate that your Volvo On Call subscription will soon be expiring
If your Volvo is model year 2011 or later, you will be notified that your subscription is about to expire and must be renewed.
45 days before the Volvo On Call subscription is set to expire, the message Volvo On Call subscription expires soon appears in the vehicle's display. Users of the Android or iOS version of the Volvo Cars app will also receive reminders in the app.
Deactivated Volvo On Call subscription
When the subscription time has expired, a message will appear in the vehicle's display saying On Call turned off (vehicles of model year 2011 or later only). The message disappears when the subscription is reactivated.
You cannot use the Volvo On Call services when the subscription has expired. However, the emergency services via the SOS button and automatic collision alert will continue to function. If you want to use Volvo On Call again, the subscription must be renewed. See "Extending a Volvo On Call subscription" above.
Roadside assistance costs
Roadside Assistance costs are included in the first X3 years when buying a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered for free providing the car has been serviced regularly at an authorized Volvo workshop. An authorized Volvo workshop can inform you of the status of your Roadside Assistance agreement.
You can get help to get back on the road, even if your Roadside Assistance agreement has expired. If this is the case, you will be asked to pay the cost for the service that is sent out to you.