Roadside assistance and emergency assistance services

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo support for appropriate assistance.

Roadside assistance

To obtain roadside assistance via Volvo, Volvo Assistance1 is required.

If you hold down the ON CALL/SuSi - 23w42 - iCup-Ceiling call button symbol button2 in the roof for at least 2 seconds, verbal contact will be established between Volvo support and the driver. This then puts you in touch with a Volvo support operator who uses the Volvo assistance system to access data on your car's status and position3. 4 This is in order to agree on what type of assistance is required.

If data sharing for the Volvo assistance system is activated, a message is sent with the car’s position to Volvo support.

You can also contact Volvo support via the assistance function in the Volvo Cars app.

You can also phone Volvo support, but the car has to be online and data/location sharing must be on for the operator to be able to view the car's status and position.3

Roadside assistance costs5

Roadside assistance costs are included for the first X6 years when you buy a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered free of charge providing the car has been serviced regularly at an authorised Volvo workshop. An authorised Volvo dealer can inform you about the status of your roadside assistance agreement.

Volvo support can help you get back on the road, even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.

Emergency assistance services

Via Volvo support7

To summon help in case of illness, external threats to the car or passengers, Volvo support can be alerted manually by depressing the SOS button for at least 2 seconds. The car calls Volvo support and a message is sent containing the car's position, among other things.8

Volvo support tries to establish verbal contact with the car's driver and to find out the extent of the emergency situation and the need for help.
Volvo support then contacts the necessary assistance (police, ambulance, towing, etc.).

If verbal contact cannot be established, Volvo support contacts the relevant authorities that assist with appropriate action.

Automatic collision alarm

If an airbag deploys or a seatbelt pretensioner is activated in the event of a collision, an automatic alarm can be sent to an operator at Volvo support, provided that the car has online connectivity. The operator can help by sending out the appropriate assistance9.

SuSi - 23w42 - Assistance overview

 Note

We recommend that you read the owner's manual for your car model for more information and any important warnings.

 Note

The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The Volvo Cars app and ON CALL/SuSi - 23w42 - iCup-Ceiling call button symbol button 2can be used for all other services10, including roadside assistance.

  1. 1 Terms and conditions for Volvo Assistance may vary depending on market.
  2. 2 The button can look different depending on the car and model year.
  3. 3 Sharing of data on car status and position is only possible for certain markets. For information on which services are available in your market, contact a Volvo dealer or Volvo support.
  4. 4 Provided that the car is online and data sharing/location sharing is activated.
  5. 5 Applies to cars with Google built-in.
  6. 6 Varies depending on market.
  7. 7 Available services vary depending on market.
  8. 8 Sharing of data on car status and position is only possible for certain markets. For information on which services are available in your market, contact a Volvo dealer or customer support.
  9. 9 In certain markets, you are connected to the nearest emergency call centre in the event of an automatic collision alarm. Verbal contact is used to determine the need for help (police, ambulance, recovery, etc.) and assistance is sent to the car. For information on which services are available in your market, contact a Volvo dealer or customer support.
  10. 10 Available services vary depending on the market.

This article is applicable to

  • Car model/model year

  • The range of models, systems and services may vary depending on market.