Care Offer - Service Programme: This document describes the products and services that are included in the Care Offer - Service Programme, including the Volvo Car Genuine Service and wear and tear items for your car.
In this document, Volvo Car Genuine Service means:
• Maintenance service according to service programme*
• Air filter replacement
• Tyre sealant replacement
• Windscreen cleaning (sensors)
• Software updates
• In this document, Wear and Tear means:
• Wiper blades replacement, once per year
• Brake discs and brake pads replacement, in accordance to specified requirements
The Service Programme is applicable for 100,000km or 3 years from the date of delivery, whichever comes first.
The Volvo Car Genuine Service may be amended by Volvo Cars, provided any amendment will not impact the application of the Volvo Cars warranty for your vehicle.
• Volvo Cars with special service programmes for taxi, police or other specified purposes of usage are not covered by this Service Programme.
• Any wear & tear items not stated above are excluded.
The inclusion of Wear and Tear items in the Service Programme does not impact the reference to ‘wear and tear’ in the Warranty and Service book.
The Service Programme is subject to the Service Programme Terms and Conditions below.
Service Programme Terms and Conditions
1. Application of Terms
These terms and conditions (Terms) for the Volvo Cars Service Programme are valid for new Volvo cars. The Terms are applicable only to the specific vehicle you have purchased and forms part of the contract for sale and purchase of the vehicle. Regardless of whether you purchased your vehicle from a Volvo Car Corporation entity, a Volvo retailer, the Volvo national sales company, or from the importer in the country of purchase is responsible for the Service Programme.
2. Period of Service Programme
a) The Service Programme is valid for a limited period or mileage as set out in the Service Programme for maintenance services including when necessary certain wear and tear components of the vehicle. Not all wear and tear components are included. When all required work has been performed or the limited period has ended or mileage reached the Service Programme is terminated. The Service Programme is also considered terminated when services should have occurred in accordance with the service intervals (stated in the owner’s manual and service and warranty handbook of the vehicle) and you have not delivered the vehicle to a Volvo authorised workshop for Volvo Car Genuine Service.
b) The Service Programme is connected to the market in which it is originally sold. Scheduled maintenance service according to the Service Programme can be invoked optionally at any Volvo Car authorized workshop within that market.
c) Volvo Cars has the right to terminate the Service Programme with immediate effect if the conditions for Volvo Car’s operations in the market change significantly due to circumstances outside of Volvo Car’s control and these circumstances significantly complicate Volvo Car’s ability to perform the Service Programme. The Parties have the right to terminate the Service Programme with immediate effect if the other party commits a severe or repeated breach of its obligations under these Terms.
3. Your obligations The service shall be carried out according to Volvo Car’s recommendations. Scheduled maintenance service is depending on time and annual mileage and can occur with different time intervals. For the Service Programme to be valid it is further required that you:
a) Drive, maintain and manage the vehicle in accordance with the instructions given in the owner’s manual of the vehicle as well as its service and warranty handbook.
b) Conduct routine checks of fluids in the vehicle between recommended service intervals and, if needed, fill up at your own expense.
c) Deliver, at own expense, the vehicle to a Volvo authorized workshop for service at the service intervals stated in the owner’s manual and service and warranty handbook of the vehicle.
4. Transferring the Service Programme
If you sell or otherwise transfer the vehicle to a new owner, the Service Programme follows the vehicle. Any remaining service in the Service Programme can then be used by the new owner according to these Terms.
This Service Programme does not include any obligation of a Volvo retailer or Volvo Cars to reimburse you in any way for costs, loss of income, loss of time or other damage, caused by you turning the vehicle over to a Volvo retailer or caused by you being unable to use the vehicle during the time it has been in the care of the workshop for agreed scheduled maintenance.
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded restricted.
6. Applicable Law and Disputes
Regarding disputes concerning the interpretation or application of the Service Programme, the parties shall seek to resolve these by mutual agreement. The Service Programme is governed by laws of the country of purchase of the vehicle and the exclusive venue of any disputes will be the competent national courts.
*For more information about the details of the Service Programme ask your Volvo retailer
Your car’s warranty lasts for 3 years (or 100,000 kilometres, whichever comes first). It covers any parts that require repair or replacement due to manufacturing defects (subject to certain exceptions). Our service partners will repair or replace the part(s) free of charge even if there’s a change of ownership during the warranty period. And for your peace of mind, your battery’s warranty is good for 8 years.
A €500 insurance contribution towards the cost of your premium is only available if your insurance is arranged through Allianz. Marsh Brokers Ireland will arrange this cover on behalf of Allianz. Marsh’s specialised team will mediate a tailor made & attractive insurance offer to each customer. To avail of this offer or for more information, please call Marsh Ireland on 1800 851 664.
Standard acceptance criteria apply. Terms and Conditions apply. Allianz are regulated by the central Bank of Ireland. Minimum premium of €284 If you wish to opt-out from this, please inform your retailer prior to signing the contract
Allianz p.l.c. is regulated by the Central Bank of Ireland. For more information please log on to www.allianz.ie or contact us at telephone 01 613 3000 , fax 01 613 4444, or email firstname.lastname@example.org. Calls may be recorded or monitored for regulatory, training and quality purposes