Care by Volvo

Frequently asked questions

  • What happens when I click subscribe?

    By clicking subscribe, you’re securing an XC40, on the Care by Volvo programme at this introductory price.  One of our Care by Volvo specialists will contact you to talk you through the programme and answer any questions you may have.   
    If you’re happy to proceed, we will reserve your vehicle and start the application process for you.  And if you need some thinking time, you can change your mind and cancel your reservation at any time before your application is completed.

  • Do I have to pay a deposit?

    No, the Care by Volvo service is offered via one advance rental of £629 followed by 23 rentals of £629 which are paid by direct debit once a month in advance.

  • Are there any additional payments?

    Unlike traditional car ownership where you have to manage several payments for your finance, insurance and vehicle serving, we’ve conveniently combined these into one payment for you.  Within your monthly rental, all the costs for your vehicle, insurance, service and maintenance, your swap cars, the concierge service and data charges for your connected services are all contained within this one monthly payment. 

  • Is Care by Volvo available nationwide?

    Initially, Care by Volvo will be available to customers living within the M25. If you’d like to be kept informed as to when Care by Volvo becomes available in other parts of the country, please click here to receive future updates.

  • Can I subscribe to another Volvo on the Care by Volvo scheme?

    We are launching Care by Volvo with our New XC40. Other cars will be introduced to the scheme in due course. You can register your interest to receive further information on Care by Volvo. 

  • What does the insurance cover?

    Up to three people are covered with fully comprehensive insurance when you take delivery of an XC40 under the Care by Volvo scheme: the policy holder and up to two additional drivers. You all will need to be aged between 25 and 79 years old, have held a UK driving licence for two years and have at least one year’s no claims discount with any existing UK car insurance policy.  
    We’ll also provide you with cover should you need to take your Volvo abroad (within Europe). For full details on what our insurance does and doesn’t include, please see the full terms and conditions.  

    The main policy holder can use the car for class 1 business use. Please see our terms and conditions for more detailed information.

  • How does the "Use of a different Volvo" work?

    We know we could all sometimes do with a different car – family holidays, weekends away, visits from friends and family. 
    Care by Volvo provides you with the flexibility of having access to a larger, or smaller car, for up to 14 days per year, when you need it, without the hassle and expense of ownership. 
    Just let us know when you would like to swap your car and what kind of car you need. We’ll then arrange a time to deliver it to you and when you’d like it picked up.  We’ll take good care of your main car and even bring it back to you fully cleaned inside and out and provide you with the piece of mind that everything is in good working order.

  • Why do I need a SIM card for my car?

    The SIM card allows you to download and use apps in your car such as Spotify and internet radio. You can also create up to five Wi-Fi hotspots to allow your passengers to connect to and use the internet on the move. In addition, you can subscribe to Real-Time Traffic Information (RTTI) for your navigation system – using this SIM means you do not use your own personal smartphone data allowance. 

  • How do I contact the Volvo Concierge service

    Simply press the Volvo On Call button from your vehicle or press the assistance button in the Volvo On Call app to call from your mobile phone. Our dedicated team will be on hand to help you with anything associated with your car journey. If you get lost we can send your destination's address to your car’s navigation system or help you book a restaurant for when you get there. We can arrange when you'd like the use of a different Volvo or simply book your car in for a service when it’s due.

  • What happens at the end of the agreement?

    At the end of the agreement, you simply return the car at no cost (subject to mileage and vehicle condition). You will then have the option of starting a new Care by Volvo subscription with a new car.

  • Can I finish my agreement early or am I locked in for 2 years?

    Once you have had the vehicle for three months and made three rental payments, you are able to cancel the agreement at any time with 30 days’ notice; it’s that simple. There are no early settlement costs to pay; you just need to cover any excess mileage you may have covered over the contracted 15,000 miles per annum on a pro rata basis or any excessive damage to the vehicle outside normal wear and tear conditions.

Not available in your area yet?

Register your interest

Sign up and we’ll let you know when more cars and services become available where you are.