• What happens when I submit my details?

    A Volvo Retailer will contact you to discuss your request and will make sure you fully understand how Care by Volvo works and answer any questions you may have. If you’re happy to proceed we will reserve your vehicle and start the application process for you.   And if you need some thinking time, you can change your mind and cancel your reservation at any time before your application is completed.

  • Do I have to pay a deposit?

    No you are not required to pay a deposit however the monthly payments for your Care by Volvo contract are paid monthly in advance. 

  • Which vehicles are available on Care by Volvo?

    We’re pleased to confirm that all Volvo vehicles are now available on Care by Volvo. 

  • What does the insurance cover?

    Care by Volvo insurance is fully comprehensive.  You all will need to be at least 30 years old and under 80, have held a UK driving licence for 2 years and have at least one year’s no claims bonus.  
    We’ll also provide you with cover should you need to take your Volvo abroad (within Europe).  For full details on what our insurance does and doesn’t include, please click for full terms and conditions.  
    The main policy holder can use the car for class 1 business use.

  • I use my car for business, is this covered?

    The main policy holder can use the car for class 1 business use.  Please download our Care by Volvo User Guide for more detailed information.

  • How does the Pick-Up and Delivery Service work?

    When your Volvo requires a service, inform your Volvo retailer that you are a Care by Volvo customer.  Your retailer will then arrange for your Volvo to be collected and dropped back off to you.  This service is subject to availability and maximum drive times set by your Retailer.

  • What happens at the end of the agreement?

    At the end of the agreement you simply return the car subject to mileage and vehicle condition. You cannot own the vehicle and it must be returned in good condition to avoid further charges. 
    You can then decide to have another vehicle using Care By Volvo or, should you wish to, you could use another method of payment to drive a new Volvo details of which can be discussed with your supplying Retailer. 

  • Must I use the insurance cover provided with the Care by Volvo package?

    You have a choice to select Care by Volvo with or without insurance cover.  If you wish to take advantage of our specialised Care by Volvo insurance policy, then simply select the option with insurance when you submit your Care by Volvo request.  Should you wish, you can provide your own insurance cover however any cover which you may arrange yourself must be fully comprehensive with cover similar to that conventionally available from Volvo Car Insurance.  Proof of cover will be required before your Care by Volvo subscription starts. 

How is the insurance price calculated?

The monthly cost for insurance is determined by the Volvo model you choose and your age.  If you are outside of the minimum or maximum age requirements, or do not meet some of the other entry criteria, your Volvo retailer will be able to assist you with alternative insurance options.

The monthly costs for Care by Volvo insurance are as follows: 

Volvo Model

Age at policy start date

 

30 – 49

50-64

65+

V40 / New S60 / New V60

£59

£39

£39

XC40

£49

£39

£39

XC60 / S90

£79

£49

£39

V90 / XC90

£99

£65

£49