Care by Volvo

Frequently asked questions

  • What happens when I click subscribe?

    By clicking subscribe our dedicated Care by Volvo Retailer will contact you to discuss your subscription request.   Our Care by Volvo Specialist will make sure you fully understand how Care by Volvo works and answer any questions you may have.   If you’re happy to proceed we will reserve your vehicle and start the application process for you.   And if you need some thinking time, you can change your mind and cancel your reservation at any time before your application is completed. 

  • Do I have to pay a deposit?

    No you are not required to pay a deposit however the monthly payments for your Care by Volvo contract are paid monthly in advance. 

  • Are there any additional payments?

    Unlike traditional car ownership where you have to manage several payments for your finance, insurance and vehicle serving, we’ve conveniently combined these into one payment for you.  Within your monthly rental, all the costs for your vehicle, insurance, service and maintenance, your swap cars, the concierge service and data charges for your connected services are all contained within this one monthly payment. 

  • Is Care by Volvo available nationwide?

    Initially Care by Volvo will be available to customers living within the M25. If you’d like to be kept informed as to when Care by Volvo becomes available in other parts of the country, please click here  to receive updates. 

  • Which vehicles are available on Care by Volvo?

    Currently the all-new XC40 and new V60 are available on Care by Volvo.  Other cars will be introduced to the scheme in due course.  Sign up to receive further information on Care by Volvo. 

  • What does the insurance cover?

    Up to three people are covered with fully comprehensive insurance when you take delivery of an XC40 under the Care by Volvo scheme: the policy holder and up to two additional drivers. You all will need to be aged between 25 and 79 years old, have held a UK driving licence for two years and have at least one year’s no claims discount with any existing UK car insurance policy.  
    We’ll also provide you with cover should you need to take your Volvo abroad (within Europe). For full details on what our insurance does and doesn’t include, please see the full terms and conditions.  

    The main policy holder can use the car for class 1 business use. Please see our terms and conditions for more detailed information.

  • Must I use the insurance cover provided with the Care by Volvo package?

    You have a choice to select Care by Volvo with or without insurance cover.  If you wish to take advantage of our specialised Care by Volvo insurance policy, then simply select the option with insurance when you submit your Care by Volvo request.  Should you wish, you can provide your own insurance cover however any cover which you may arrange yourself must be fully comprehensive with cover similar to that conventionally available from Volvo Car Insurance.  Proof of cover will be required before your Care by Volvo subscription starts. 
    See our comparison of how care by Volvo Insurance compares to standard comprehensive cover at the top of each car order page.  

     

  • How does the "Volvo Car Exchange" work?

    We know we could all sometimes do with a different car – family holidays, day trips, visits from friends and family. 
    Care by Volvo provides you with the flexibility of having access to larger car, for up to xx days per year, when you need it without the hassle and expense of ownership. 
    Just let us know when you would like to swap your car and what kind of car you need.  We’ll then arrange a time to deliver your replacement car to you and when you’d like it picked up.  We’ll take good care of your main car and even bring it back to you fully cleaned inside and out! 

  • Why do I need a SIM card for my car?

    The SIM cards allows you to download and use apps in your car such as Spotify and internet radio.  You can also create up to 5 Wi-Fi hotspots to allow your passengers to connect to and use the internet on the move.  You can also subscribe to real-time traffic information (RTTI) for your navigation system – using this SIM means you do not use your own personal smartphone data allowance. 

  • How do I contact the Volvo Concierge service

    Press the Volvo On Call button from your vehicle or call us directly from your mobile.  Our dedicated team will be on hand to help you with anything associated with your car journey.  Sending your destination to your car’s navigation system, booking a restaurant, arranging your swap car or simply booking your car in for service when it’s due.
    You can also call them directly by dialling 0800 587 9831

  • What happens at the end of the agreement?

    At the end of the agreement you simply return the car at no cost (subject to mileage and vehicle condition). You can then decide to have another vehicle using Care By Volvo or, should you wish to, you could use another method of payment to drive a new Volvo details of which can be discussed with your supplying Retailer. 

  • Can I finish my agreement early or am I locked in for 2 years?

    Once you’ve had the vehicle for 3 months and made 3 rental payments you are able to cancel the agreement at any time with 30 days’ notice, it’s that simple. There are no early settlement costs to pay you just need to cover any excess mileage you may have covered over the contracted 15,000 miles per annum on a pro rata basis or any excessive damage to the vehicle outside normal wear and tear conditions.  

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