for the prolongation of Volvo On Call subscriptions

  2. These are the Terms and Conditions that apply to Your online prolongation of Your Volvo On Call subscriptions through Our Website.

    Please read these Terms and Conditions carefully before you submit Your order. By ticking the box confirming Your acceptance of these Terms and Conditions, You confirm that You accept and understand these Terms and Conditions and agree to be bound by them. If You refuse to accept these Terms and Conditions You will not be able to place Your order.

    We have tried to make these Terms and Conditions easy to understand but We do understand that You may feel uncertain about some sections when You read them. Our staff are here to help and will be more than happy to assist You with any query You may have. If You have a query about these Terms and Conditions, would like a copy of these Terms and Conditions, or do not accept them, please contact Us on the following details:

    • Email: custcare@volvocars.com

    • Postal Address: Volvo Car UK Limited, Scandinavia House, Norreys Drive, Maidenhead, Berkshire SL6 4FL

    We reserve the right to change these Terms and Conditions at any time without any prior notice.

  4. To make these Terms and Conditions easy to read We have defined some of the words. If a word begins with a capital letter then this means that the word has been defined. A list of the defined words is set out below:

    "Contract" means any contract between You and Us for the prolongation of Your Volvo On Call subscription incorporating these Terms and Conditions;

    "Terms and Conditions" means these terms and conditions together with Our Customer Privacy Policy which You can access on the Website;

    "We"/"Our"/"Us" means Volvo Car Corporation, a company which is registered in Sweden (company registration number: 556074-3089) and whose registered office is at SE-405 31 Göteborg, Sweden;

    "Website" means ; www.volvocars.com/uk and

    "You"/"Your" means you as Our customer.

  6. Our online process will guide You through the steps you need to take to make Your order. That process allows you to check and amend any errors before making the order. Please take the time to read and check Your order at each stage of the order process.

  8. All prices listed on the Website are in Euro (€, EUR); and include VAT.

  10. We are responsible for the personal data processed in connection with Your order. All processing takes place in accordance with applicable legislation concerning processing of personal data as well as with Our Customer Privacy Policy, available at www.volvocars.com/uk/footer/privacy.

    You hereby acknowledge and agree that Your personal data is processed by Us as well as Volvo Car UK Limited a UK company with registration number 02281044, with the address Volvo Car UK Limited, Scandinavia House, Norreys Drive, Maidenhead, Berkshire SL6 4FL. Unless You consent and accept to be contacted by Us for any other reason, Your personal data will only be processed by Us and our collaboration partners in order to fulfil Our contractual obligations to You under the Contract or in processing Your order.

  12. Cookies are small text files that are stored on Your device when You visit a website. They help us enhance Your user experience on the website and to make the order process as uncomplicated as possible. By using the website, You agree to our use of cookies. You can read more about the cookies we use here; www.volvocars.com/uk/footer/cookies.

  14. This clause sets out how a legally binding Contract is formed between You and Us.

    To prolong Your Volvo On Call subscription on the Website, You will need to complete the online order process and pay the price for the prolongation.

    Upon finalising Your order (i.e. once You have clicked on the "pay now" button at the end of the checkout process), You will see an order confirmation on the screen. We will also send You a Receipt/Invoice email containing relevant details about Your order and a unique order ID number that should be referred to in any subsequent queries or correspondence relating to Your order. Alternatively, we may contact You to say that We do not accept Your order. This is typically for any of the following reasons:

    • (i) We cannot authorise Your payment; or

    • (ii) You do not have a current Volvo On Call subscription to prolong.

    A Contract will only be formed when We accept Your order in accordance with this agreement.

    Please note that this Contract covers a prolongation of the Volvo On Call subscription for Your Volvo car and cannot be transferred to any other car. The Volvo On Call subscription will thus follow Your car and You will not be entitled to a refund in case You choose to sell Your car during the prolongation period.

  16. The prolongation of Your Volvo On Call subscription is ordered and paid for online. The price is payable by credit or debit card only (Visa or MasterCard) via Our secure online payment system. We use Worldline for internet payment services and You agree to Worldline handling the payment transaction and Your card details and any other information necessary for such payment transaction to be executed by Worldline(including but not limited to fraud prevention). Worldline is certified by banks and card acquirers to securely manage payment transactions. All communication between Our Website and Your bank is handled by Worldline and encrypted via SSL (Secure Sockets Layer).

  18. The prolongation of Your Volvo On Call subscription will be automatically activated through Our systems once your current subscription has expired.

  20. If You are a consumer, then You may cancel Your Contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which You first used the service after the placement of Your order.

    To exercise Your right of cancellation, You must inform Us (using the details set out in Clause 1.3 of these Terms and Conditions) of Your decision to cancel the Contract by a clear statement. You can do this in the following ways:

    • (i) The easiest way is to contact Our Customer Support by phone or email (as set out in Clause 1.3 above) to cancel Your Contract. If You are emailing Us please include details of Your order (including order number). If You use this option, Your cancellation is effective from the date you send Us the email or call Us to cancel Your Contract. We will acknowledge receipt of such a cancellation by email.

    • (ii) You may also send the cancellation by post to our registered address (as set out in Clause 1.3 above). If you send us your cancellation notice by post, then Your cancellation is effective from the date you post the cancellation form or letter to us. If you use this method we will email You to confirm we have received Your cancellation.

    • (iii) There is also a model cancellation form for withdrawal set out in the Appendix to these Terms and Conditions which could (but does not have to) be used for cancelling Your Contract.

    To meet the cancellation deadline, it is sufficient for You to send Your notice of cancellation before the cancellation period has expired. If You send Us a notice of cancellation by post, We advise You to keep proof of postage.

    If You decide to cancel the Contract, We will without undue delay reimburse You for all payments which We have received from You in relation to the Contract. We may, however, make a reasonable deduction from the reimbursement for the time during which the prolonged Volvo On Call subscription has been in place.

    We will make the reimbursement for the price You paid and using the same means of payment as You used for the initial transaction. You will not incur any fees as a result of the reimbursement.

    Nothing in these Terms and Conditions will affect Your statutory rights, whether in relation to Your withdrawal right or otherwise.

  22. These Terms and Conditions do not exclude or limit Our liability (if any) for:

    • (i) death or personal injury caused by Our negligence;

    • (ii) fraud or fraudulent misrepresentation; or

    • (iii) any matter which it would be illegal for Us to exclude or attempt to exclude Our liability.

    We are only liable to You for losses which You suffer as a direct result of Our breach of these Terms and Conditions and which are reasonably foreseeable.

  24. All Contracts will be governed by English law. We will at all times comply with any local mandatory laws and if there is an inconsistency between the local mandatory laws which apply to Our and Your Contract and the provisions of these Terms and Conditions, then the applicable local mandatory laws will prevail.

    Any court proceedings must be taken at a court within the UK.

    You also have the option, but are not obliged, to raise any dispute via the European online dispute resolution platform which can be accessed by clicking on the following link: https://webgate.ec.europa.eu/odr/main/index.cfm? event=main.home.chooseLanguage.

    We may transfer any of Our rights under the Contract to any person or ask any person to fulfil any aspect of it so long as the performance of the Contract is not affected.

    Only You and Us have any rights under the Contract. No other person shall have any rights under the Contract. You may not transfer any of Your rights under the Contract to any other person.

    You may not use Our (licensed or owned) trademarks or intellectual property without Our prior written consent.


On Call Subscription Cancellation Form

(Complete and return this form only if you wish to withdraw from the Contract)


  • Volvo Car UK Limited
  • Customer Relations
  • Scandinavia House
  • Norreys Drive
  • Maidenhead
  • Berkshire SL6 4FL

I/We hereby give notice that I/We cancel my/our Contract for the following products:

Ordered on:

Name of customer(s):

Address of customer(s):

Signature of customer (only if this form is notified on paper):