IMPORTANT CUSTOMER NOTICE
Updated 15/05/20 - Our Service Departments are now Open
The last few months have been challenging to say the least, and we hope you and your loved ones safe and well.
Ever since closing our showroom and offering a reduced aftersales service to key workers and assisting with customer breakdowns and recalls in light of the Coronavirus pandemic, we’ve been monitoring the situation closely while planning how to reopen our showrooms responsibly when the time comes.
We are pleased to announce that following government advice, our service departments have now re-opened for service and repairs to all customers at our Canterbury and Maidstone dealerships.
For your safety, we will be adhering to government guidelines on social distancing and sanitation practices, allowing you to visit us with total peace of mind, so you will see a few changes when visiting the team.This includes the request for all customers to use the provided hand sanitiser on arrival and when leaving the showroom, footprints on the floor identifying the correct 2m distancing from other people within the dealerships and protective screens on service advisors desks to name a few.We would also encourage all customers coming into the dealership to please come alone where possible and make sure an appointment has been confirmed with a member of staff prior to visiting the dealership.
Whilst your vehicle is in our workshop, disposable 5-in-1 protective sets for seats, steering wheels, gear knob, handbrake and floor mats will be used and all touch points will be sanitised, such as handles, steering wheel, dashboard, gear lever, button and switches, seat belts, keys etc. Please be assured these measures have been taken as a precaution not only for our staff, but also to give you reassurance that visiting us has and will continue to be a safe and welcoming experience.
Whilst our car showrooms still remain closed for the time being for physical viewings following government guidelines, we are open for the sale of new or used vehicles through our virtual showroom online or by contact over the phone with the support of key staff members and are able to provide a “home delivery” service within a 50-mile radius of our showrooms.
Our dedicated team can be contacted Monday to Friday 8.30am to 5.30pm, either by calling the dealership or by completing an enquiry form online.We are also able to provide virtual video tours of any vehicle in stock that may be of interest to you. We hope to reopen again fully in early June, when the time is right and observing government guidelines.
Please stay safe and we look forward to seeing you in our dealerships soon.
The Plus 4 club in unique to Lipscomb Volvo and gives valuable benefits and reduced motoring costs to drivers of vehicles over 4 years old.
Now with three purchase options, there are a host of benefits including discounts on MOT tests, parts, labour and accessories including free membership to Volvo Accident Assistance.
Option 1 - £49.50 for the life of the ownership
10% Labour discount - 10% Parts discount - 10% Accessories discount - £10 off MOT test fee annually
Option 2 - £89.50 for the life of ownership
20% Labour discount - 10% Parts dicsount - 10% Accessories discount - £20 off MOT test fee annually
Option 3 - £99.50 for the life of ownership
25% Labour discount - 12% Parts discount - 15% Accessories discount - £30 off MOT test fee annually
For further information on the Lipscomb Plus 4 Club please contact a member of our service team at our Canterbury dealership. Terms and conditions apply.