Working at GuildfordWorking at Guildford is all about bringing the Volvo promise to life. Volvo's corporate culture is characterised by energy in every situation, passion for success and respect for the individual. Based on these values and convictions the aim is to thoroughly integrate total quality in all that Volvo does. The basic principles governing the way of working are participation, involvement, customer focus, continuous improvement and constant feedback. The major challenge is to continue the process of setting the company apart from the competition so as to retain our existing customers and attract new ones in ever larger numbers.
We are looking to recruit a Product Specialist for our Volvo dealerships at Guildford and Leatherhead.
To achieve our growth ambitions we are looking to expand our sales team with an additional Product Specialist who can take pride in bringing Volvo’s brand values to life, and ensure all customers enjoy the best possible experience within the retail environment.
We are looking for a dynamic and self-motivated individual with experience in a customer centric role. They will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in Volvo Cars, and the tenacity to continue to grow their skills and knowledge.
They will need to form effective working relationships within both sales and aftersales departments as well as customers. Our Team goal is to offer the highest level of customer satisfaction as possible in all areas.
The role is to support customers and the sales team primarily in the following areas:
- Providing customers with specific and relevant information about new and used Volvo cars, accessories and merchandise
- Planning and performing product presentations to customers on new and used cars.
- Supporting the planning, managing and delivery of test drives.
- Offering additional product insight to both sales and aftersales customers.
- Managing retailer product display and accessory merchandising
- Planning, managing and delivering customer handovers for new and used cars
As a Product Specialist, confident communication skills are key - face-to-face, on the phone and online.
The successful applicant will be enrolled on the Volvo Product Specialist certification programme; designed to give all the skills and knowledge needed to deliver the finest Volvo customer experience. This will be a blend of product, systems, and process training including instructor led courses at Volvo Car UK’s Training and Development Centre in Northamptonshire, e-learning and self-study.
And it doesn’t stop there – they will have access to the Volvo Cars Performance Academy to keep their knowledge and skills in tip top condition throughout their career.
Alongside a generous basic salary of £18,000 you can also earn a customer satisfaction bonus that could take your earning up to £20,000 per annum. You will also be eligible for a company car plus 28 days holidays per year (includes bank holidays).
Hours of work are 8.30am to 6pm Monday – Friday, Saturday 8.30am – 5pm or Sunday 10am -4pm (You will receive a day off in lieu for working either the Saturday or the Sunday).
Please apply below with a covering letter and your CV.
MOTOR VEHICLE TECHNICIAN
Previous experience in a customer facing role is required however experience in sales or the motor trade is not as full training will be given. What we are looking for is an individual who has exceptional understanding of technology, great customer service skills along with a good understanding of communications methods and a positive can do attitude.