ServiceWhen you have your car serviced at a Volvo dealership, we make a pledge to you. It's called the Volvo Service Promise - and it guarantees an unbeatable combination of quality, reassurance and expertise. First, your personal service advisor will deal with any of your questions and make sure you get to where you need to go. Our expert technicians will then give your car a full health check including a free software upgrade to ensure that it's performing at its best. Finally, we'll provide you with 12 months' complimentary Volvo Roadside Assistance and a car wash.
Volvo Service Promise - What's Included
Personal Service Contact
We'll introduce you to your very own personal service contact who will answer any questions you may have about your car, and be there to offer advice and support if needed.
You shouldn't need to be without a car when yours is in for service. This is why we make it easy for you by always offering alternative transport solutions. We can arrange collection and delivery from a location convenient to you and arrange a courtesy car to keep you mobile whilst the work's being carried out.*
*Subject to availability. Collection and delivery within 20 mile radius.
Video Health Check
We will undertake a 30-point Video Health Check on your vehicle covering important areas such as tyres, steering and fluid levels. You will then be sent a personalised video letting you know exactly what work needs doing, if any. You can then make an informed decision on whether you want work completed immediately. You see what we see!
It’s always nice with a spotlessly clean and newly-washed car, and therefore we will wash your Volvo for you every time you have it in for service at our workshop. With Volvo Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.
Free Software Upgrade
Volvo cars are packed with computers and control modules and our engineers are constantly developing and improving the software installed to operate them. This means that your Volvo can get a little better at every service, since free software updates are always included. Examples of functions or systems that can be optimised include air conditioning, engine management and driver information.
(Please note: Navigation map updates are not included). Updates apply to all Volvo models from model year 1999 and onwards, except the Volvo C70 –05, S/V40 –03, XC/V70 –00.)
In conjunction with the Volvo Genuine Service, we’ll provide Volvo Assistance for one year at no extra charge. Volvo Assistance means that in case of breakdown, you can get help around the clock. Whether it’s fixing a flat tyre or compensation for accommodation costs while the car is being repaired.
Volvo Manufacturer-Trained Technicians
Regularly servicing at an authorised Volvo workshop is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Volvo Genuine Parts, Volvo-unique methods and the expertise of specially trained Volvo technicians. We “live and breathe” Volvo, and we know the cars like our own pocket.
We will always provide real value for money and transparent pricing. Your car will receive the right service at the right time and the price you pay will be provided to you before work starts. We will also match any like for like written quote for a Volvo Service using the correct oil and Volvo genuine parts from any garage within 5 miles.
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Service PlansVolvo Service Plans are designed to spread servicing costs on an interest free monthly basis and are designed with you and your driving needs in mind. It’s an easy and smart way to handle the cost of servicing and Plans are available for cars up to 4 years of age.
Whether you have just purchased your Volvo or owned it for some time, the Volvo Service Plan will fix the prices of parts, labour and oil for up to six years, guaranteeing your car is serviced by Volvo-trained Technicians at any of our authorised Volvo Dealers and Service Centres. You will also automatically benefit from the Volvo Service Promise which includes free 12 months Volvo Assistance and if applicable a free software download.
Depending on the age of your car, Plans can be taken out for 2, 3, 4, 5 and 6 years and each plan provides you with the required number of services dependant on your mileage profile and the specification of your Volvo. Therefore whether you are a low or high mileage customer there is a service plan designed around you.
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Volvo Service Promise
A service for you and your car
When you have your car serviced with us, you receive our Volvo Service Promise, which is made up of eight key benefits:
- Personal Service Contact
- Alternative Transport
- Health Check
- Car wash
- Free software update
- 12 months free Volvo Assistance
- Genuine Service
- Price Promise
This 40-minute inspection will make sure your Volvo continues to deliver the highest standards of safety for you and your passengers.
Our Volvo trained technicians inspect all the mechanical elements of your car and connect your car to our diagnostic system - to check the parts you can see and the ones you can't. We'll also be able to let you know about any software upgrades available for your model direct from the Volvo factory in Sweden.
Your Vehicle will also be returned washed and vacuumed free of charge. For that extra peace of mind, book your health check today.