Unresponsive lock
If your car doesn't lock or unlock as expected, there are some steps you can try.
Note
If the car's batteries go completely flat, it will not respond to any key.
If the car has been turned off for a long time, it may take several seconds for it to unlock. This is because the car needs time to turn its systems back on, to recognise the key and to give you access.
Locking not working
If the car won't lock, check that all of the doors are properly closed.
Digital key not working
If you are using a digital key, you can also try:
- turning your device's Bluetooth off and on
- checking that any required access settings are selected
- making sure that your car and device are updated to the latest software version
- restarting your device
- deleting and creating the digital key again.
Rear doors not unlocking
If the rear doors don't open when you pull the inner door handles, make sure the child lock isn't active and that you pull the handle twice. The first pull unlocks the door and the second pull opens it.