Emergency assistance with Volvo On Call*

Updated 10/05/2022

Press the SOS button to contact a Volvo On Call service centre, or an emergency call centre, in an emergency situation.

Volvo On Call Service Centre1

To summon help in case of illness, external threats to the car or passengers, a Volvo On Call service centre can be alerted manually by depressing the SOS button for at least 2 seconds. The car calls the Volvo On Call service centre and a message is sent containing the car's position, among other things.

The Volvo On Call service centre tries to establish verbal contact with the car's driver and to find out the extent of the emergency situation and the need for help.

The Volvo On Call Service Centre then contacts the necessary assistance (police, ambulance, towing, etc.).

If verbal contact cannot be established, the Volvo On Call Service Centre contacts the relevant authorities that assist with appropriate action.

Prioritise public emergency number1

It is possible to set up the system so that the car phones a public emergency call centre instead of a Volvo On Call service centre. See the separate instructions.

Emergency call centre2

To summon help in case of illness, external threats to the car or passengers, an emergency call centre can be alerted manually by depressing the SOS button for at least 2 seconds.

The emergency call centre tries to establish verbal contact with the car's driver and to find out the extent of the emergency situation and the need for help.

The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).

Note

The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The Volvo Cars app and ON CALL button can be used for all other services3, including roadside assistance.

Emergency number

When the collision alarm is activated the system attempts to establish contact with the country's Volvo On Call service centre. If this is not possible, then the call is routed to the designated emergency number for the area where the car is located.

The ON CALL - and SOS buttons can be deactivated when the car's electrical system is in ignition position I, II or if the engine is running:

Press Settings.

Press Communication → Volvo On Call.

Select SOS/On Call button lock to deactivate.