Troubleshooting issues when ordering online

Browser-related issues

In some cases, the web browser you are using can cause issues when trying to place in order. Try the following:

• Use a web browser on a computer rather than a mobile device.
• Open a private or incognito browser window.
• Clear your browser cookies.

Document uploads

When uploading documents to complete your order, note these limitations:

• Maximum file size: 20 MB
• Maximum number of attachments: 10

Note

If you get an error when uploading documents, try uploading them again before contacting Volvo support.

After uploading your documents:

1. Wait for the agreement to be sent to you for signing.
2. The retailer will conduct their checks and contact you to arrange the car handover.

Note

You will be contacted directly if there is any extra information needed from you during this process.

For additional assistance placing your order, contact your local Volvo retailer or Volvo support.