Automatic collision alarm with Volvo Assistance

Updated 21/03/2024

If a collision occurs, the car reports this automatically to Volvo Assistance, or an emergency call centre, which can send out emergency assistance.

Volvo Assistance1

When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt pretensioners or airbags, the car automatically calls Volvo Assistance and a message is sent containing the position of the car, among other things.

Volvo Assistance tries to establish verbal contact with the car's driver and to find out the extent of the collision and the need for help.

Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).

If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with appropriate action.

Prioritise public emergency number1

It is possible to set up the system so that the car calls a public emergency call centre instead of Volvo Assistance. See the separate instructions.

Emergency call centre2

When the car's safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt tensioners or airbags, a signal will be automatically sent directly to an emergency call centre.

The emergency call centre tries to establish verbal contact with the car's driver and to find out the extent of the collision and the need for help.
The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).

Emergency number

When the collision alarm is activated the system attempts to establish contact with the country's Volvo Assistance. If this is not possible, then the call is routed to the designated emergency number for the area where the car is located.