Two-factor authentication in the Volvo Cars app

You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorised users, two-factor authentication will be implemented later this year.

Two-factor authentication adds an extra layer of security to your account. In addition to your Volvo ID username and password, you need to enter a code that is sent to you via SMS1 or e-mail.

To prepare for the upcoming release, please go to and check that you:

  • can log in to your account
  • have a current phone number1 or e-mail address registered to your account.


Your Volvo ID username is identical to the registered phone number1 or e-mail address.

If you have forgotten your username or password, you can find a solution in a separate article.

  1. 1 Applies to certain countries.