Getting started

Change of ownership with connected services

When changing ownership of a car with connected services, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to pair the Volvo Cars app with the car.

PIN code

A PIN code is used in the Volvo Cars app to verify that a person is authorised to perform connected services in a certain car. A PIN code is not used for cars with Google built-in.

Change of market when importing or relocating

When you import your car or move to another country, it is important to contact an authorised Volvo dealer to register for the new market. This ensures that the connected services which Volvo offers will work correctly.

Performing a factory reset of your car

If you have a pre-owned car and the previous user has not removed their profiles and phones are still paired, a factory reset is recommended.

Changing your Volvo ID username or password

You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on car model and model year, so be sure to read the section that applies to your car.

Volvo ID

Volvo ID is a personal account that is used when logging in to the Volvo Cars app.

Getting started with the Volvo Cars app

The Volvo Cars app provides access to connected services and functions that make it possible to control your car remotely. If you are using the Volvo Cars app for the first time, there are some steps you need to take to get started. The steps vary depending on car model and model year, so be sure to read the section that applies to your car.

Two-factor authentication in the Volvo Cars app

You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorised users, two-factor authentication will be implemented later this year.

Pairing the Volvo Cars app with the car

There are different ways of pairing the Volvo Cars app with your car. The steps vary depending on car model and model year, so be sure to read the section that applies to your car.

Unpairing the Volvo Cars app

Before you uninstall the Volvo Cars app, make sure that you have unpaired it from the car to properly remove the connection. It may cause inconvenience for you to connect to your car in the future if you only remove the app from your phone. How you unpair the app depends on car model and model year, so be sure to read the section that applies to your car.

Frequently asked questions about the Volvo Cars app

The Volvo Cars app provides access to connected services and functions that make it possible to control your car remotely.