Getting started with Volvo On Call

Updated 2023-06-08

This article describes what is required to get started with Volvo On Call.

Activating Volvo On Call

When the vehicle is picked up, the retailer will activate the Volvo On Call system and the owner will receive an automatically generated PIN code for Volvo On Call. The PIN code is used for security reasons to identify the owner of the vehicle (or another authorized person such as a family member) and works as a vehicle key.

Volvo On Call subscription

The vehicle must have a valid Volvo On Call subscription.

A free subscription is initiated when the vehicle is purchased and the system is activated. This subscription is valid for a limited time, but can be extended. Contact your Volvo retailer for more information.

Note

Automatic Crash Notification and the SOS button function even without a subscription.

Volvo ID and connecting the Volvo On Call app to the vehicle

A Volvo ID is required to use Volvo On Call. After creating a Volvo ID, the Volvo On Call app must be connected to the vehicle.

Buying a pre-owned vehicle with Volvo On Call

If you have purchased a pre-owned Volvo with Volvo On Call, it is important to delete the data from the previous owner and add you own details for the service to work. Visit a Volvo retailer for assistance.