Volvo On Call PIN code
The PIN code is used for security reasons to verify that a person is authorized to use Volvo On Call services in a particular vehicle.
The four-digit PIN code, which is sent to the vehicle owner when the retailer activated the subscription, is used for security purposes to identify persons authorized to use certain Volvo On Call services such as remote door unlock via the Volvo On Call customer service center1 or to create an account for the Volvo On Callapp.
If you have forgotten or want to change your PIN code
If the PIN code has been forgotten or needs to be changed (e.g. when buying a used car with Volvo On Call) contact
- a dealer or
- Volvo On Call service center1 via the ON CALL button, Volvo On Call app or a normal phone call.
The new code is sent to the car owner.
If an incorrect PIN code has been entered in the app multiple times
If an incorrect PIN code has been entered incorrectly 10 times in a row, the account will be locked. To use the app again, a new PIN code must be selected and a new app account created following the same process used to create the previous app account.