FAQ - Part Exchange

General

What is Volvo Part Exchange?

Volvo Part Exchange is our vehicle trade-in offer which allows you to put the value of your current car towards the purchase of a new Volvo. By submitting a Part Exchange Request Form to your chosen retailer, you can start the process and receive an indicative valuation.

For which Volvo financial options is Part Exchange available?

Our Part Exchange offer is currently available for Personal Contract Purchase, Volvo Loan and Purchase.

Why should I part exchange my car?

Part exchanging your car is a simple way to make your next Volvo more affordable and hassle-free. By trading in your current vehicle with your chosen retailer, you can put its value directly towards your new car. This saves you time compared to selling privately and ensures you get a fair, transparent valuation and a smooth handover process.

How do I request a valuation for my car?

Complete a Part Exchange Request Form. This form asks for details about your car, including mileage, registration, and condition. Once submitted, your chosen retailer will review the information and provide an indicative valuation.

Can I value any make or model of car?

Yes, we are happy to offer a valuation on any car, regardless of make, model or year.

What happens after I receive my valuation?

If you’re happy with the indicative valuation, your retailer will arrange an inspection and confirm the final price before you complete your new Volvo purchase.

How long does it take to receive my valuation?

After submitting the form, your retailer will contact you with an indicative valuation. Timelines may vary, but most retailers respond promptly. If you haven't heard within 5 business days please Contact us directly.

Once received, could the actual valuation change?

The indicative valuation should be enough to guide you on a decision, but will likely change by time of actual inspection. Furthermore, depending on the time frame between original form submission, vehicle inspection and delivery of your new car, the value of your car may fluctuate due to market factors. Whilst we try to build this into your estimate, the value cannot be guaranteed.

What factors can affect the value of my current car?

Age, mileage and condition are key in determining the value of your car. Regular servicing can also have a positive effect, while external factors such as fluctuating prices in the used car market can push the value up or down.

How can service history affect the value of my current car?

Having a full service history with manufacturer services can result in a better valuation compared to having a full service history without manufacturer services.

What happens if I have finance left on my current car?

Ideally, any existing finance issues should be resolved before you trade in your vehicle. However if there is outstanding finance on your current car, the authorised Volvo retailer will settle the sum with your respective finance provider. In order to perform this action, you will need to provide a settlement letter from your finance provider which is valid for a maximum of 5 days. This will take place on the day you hand over your current car and collect your new one.

What happens if there is negative equity on my current car?

We generally do not offer individual support with negative equity, meaning that if the car you are looking to trade in is worth less than the remaining loan costs, Volvo Cars will not be able to help you. However, you can contact your retailer to explore options such as obtaining an additional loan to cover the difference, if you so wish.

What is the retail inspection process?

After we have noted your interest in part exchanging your current vehicle when you order your new car, we will contact you to arrange an in-person inspection by an authorised retailer. This will be scheduled around two weeks before your new car is ready for collection.

What if I damage my car after valuation?

If your car is involved in an accident or is damaged after it has been valuated, you should contact the authorised retailer who carried out the in-person valuation. They will then carry out an assessment of the damage and update the valuation status accordingly.

How and when will I receive the final valuation for my car?

You will receive the final valuation in an email from the authorised retailer who carried out the inspection on the car you are trading in.

Can I decide how much of the valuation to use?

The purpose behind Part Exchange is to provide you with a valuation for you to use in full on a deposit for your new car. However it’s entirely up to you whether you wish to use the full valuation sum, or only part of it. You can set the value of your deposit on the order page by adjusting the slider to the sum you wish to use.

When do I pay my deposit or advance payment?

You pay your deposit once you have agreed on the confirmed valuation price offered by the retailer. We will send you an email with full details of your agreed deposit before you settle this.

How do I return my Part Exchange vehicle and pick up my new car?

We will contact you to let you know when your new car is ready for collection. Just bring the vehicle you are trading in and we will take care of it, while you drive away in your new Volvo.