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FAQ - Our cars and finance options

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Download terms and conditions and other relevant information about your subscription or online purchase

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Handover protocol for Subscription and Lease

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Handover protocol for online sales, PCP & Volvo Loan

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Volvo Cars Specific Terms & Conditions for car hire

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Volvo Cars General Terms & Conditions for services

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Terms and Conditions Hire Agreement regulated by the Consumer Credit Act 1974

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General Online Sales Terms for purchase of a Volvo car, PCP and Volvo Loan

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Privacy Notice – Marketing Communication

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Charge Point Offer – Terms & Conditions

FAQ Documents

Documentation

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Call or message one of our experts about our cars and financing offers.

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Find answers to the most common questions about Volvo’s various types of car finance. Our FAQs are listed here.

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FAQ | Frequently asked questions about our types of car finance | Volvo Cars UK

Own your Volvo by purchasing the car outright. Just choose your specifications and order online. You will pay a partial deposit that will be deducted from your final invoice. Before delivery, you’ll be able to settle the full amount easily online. A range of services are available to you as a Volvo owner. You won’t need to worry about any monthly fees or mileage limits and can focus on enjoying driving your new Volvo.

Order your new Volvo online according to your requirements and specifications. The car will be yours for keeps once the transaction is complete.

Order your car

You will pay a partial deposit that will be deducted from your final invoice.

Pay a partial deposit

When the car is ready to be delivered, it’s time to pay the full amount, minus the already paid partial deposit.

Pay full amount before delivery

Your Volvo is covered by a vehicle warranty. For 3 years after the registration date, or until your new car has been driven 60,000 miles – whichever comes first – any parts that require repair or replacement due to manufacturing defects (subject to certain exceptions) are covered. If you choose an electric car, the battery is covered as well.

If you have an accident, breakdown, lockout, flat tyre or any other vehicle-related problem, simply press your car’s assist button in your overhead console to request assistance. If we can’t help on the spot, we’ll tow you to a Volvo retailer. Roadside assistance is at your service 24/7.

Accident or breakdown, just press the assist button for help.

For your convenience, you can have your new Volvo delivered directly to your door, at no extra cost. When your car is ready, we will contact you to schedule delivery. Either choose a retailer for pickup, or let our sales team/your Volvo retailer know that you would like your car home-delivered and give them details of your address. We will then arrange for the vehicle to be dropped off at the location and time of your choice. The delivery agent will also give you an introduction to your new vehicle.

Choose to have your car delivered to your door, at no extra cost.

Enjoy a range of Google apps and services free for 4 years. A comprehensive in-car package includes best-in-class navigation via Google Maps, hands-free help with Google Assistant and a broad selection of native in-car apps via Google Play. You also get access to the Volvo On Call app and the wireless phone charger. When the 4 year period expires, a prolongment will be offered and a subscription fee added if you choose to renew.

A range of Google digital services are included free for 4 years.

One app. Everything Volvo. From monitoring the charging of your vehicle to ensuring the interior temperature is just right. Enjoy the increased security provided by remote locking via your phone. Keep track of business trips, or quickly schedule your next service appointment. Volvo Cars app provides a personal experience and a total support network to help you get the most from your car. The car includes 4 years access to the Volvo Car App remote functions. When the 4 year period expires, a prolongment will be offered and a subscription fee added if you choose to renew.

Remote control and vehicle management for 4 years.

Volvo Driveaway insurance offers you free comprehensive cover for 7 days, the moment you pick up your car. This allows you more time to arrange your annual insurance, or sign up for the new fully flexible monthly based Volvo Car Insurance. More information can be found on volvocarsinsurance.co.uk.

Insurance cover for 7 days from the moment you drive away¹.

For 8 years from date of delivery to the first owner, or the car is driven 100,000 miles (whichever comes first), any material defect on the hybrid lithium battery pack* will be rectified free of charge by an authorised Volvo retailer. As with all lithium batteries, the ones fitted in Volvo hybrids will experience gradual capacity loss with time and use. Loss of battery capacity due to or resulting from normal gradual capacity loss is not covered under the Volvo new car warranty.

Cover extended to 8 years or 100,000 miles.

Comprehensive cover for 3 years on electric cars.

Service guarantees that your car will be taken care of in the best possible way for years to come. Volvo-trained technicians using Volvo genuine parts take care of vehicle maintenance such as air filter replacement, tyre sealant replacement, windscreen cleaning (sensors) and software updates. As part of your service we offer a thorough exterior car wash, ensuring your car looks its best on the outside when it’s returned to you. The contract is valid for 3 years or at 60,000 miles - whichever comes first. For Lease and Personal Contract Purchase (PCP), the full term of your contract is covered.

Vehicle maintenance for 3 years or 60,000 miles. For Lease and Personal Contract Purchase (PCP), the full term of your contract is covered.

Your car is covered for wear and tear for 3 years or 60,000 miles – whichever comes first. Replacement of brake discs and brake pads are included, as well as wiper blade replacement. Only wear and tear components that are specifically noted in the applicable Volvo Car Service description are included, and repairs are subject to the professional judgement of your Volvo retailer workshop.

Cover for worn parts, during scheduled service for 3 years or 60,000 miles.

Purchase a Volvo and enjoy a number of essential Volvo services.

With Personal Contract Purchase (PCP), you can drive a Volvo while making monthly payments for a fixed period, with three options available at the end of the agreement. You can choose to pay an optional final payment to make the car yours, return it, or commit to a new car and contract. Criteria such as annual mileage, your contract term and deposit will determine the amount you will pay monthly.

Your contract will be structured to meet your needs based on the vehicle you will be driving, your estimated annual mileage, and the contract duration.

Set your contract terms

When the contract term comes to an end, your first option is to return the car with no further payment required. Your second option is to part-exchange for a new car and contract. Thirdly, you can pay an optional final payment to become the owner of the car.

Make one of three choices

If you wish to keep the car and become the owner, you need to pay the optional final payment.

Make optional final payment

A flexible choice with multiple options when your contract ends. Keep the car by making an optional final payment.

Volvo Loan allows you to buy your car over a fixed period of time, making budgeting easier. Pay a deposit, or if there is equity on your vehicle you can part exchange in order to reduce your monthly payments. You can choose the length of your agreement based on your personal circumstances. Once all monthly payments and any other fees are settled, you’ll be the legal owner of your own Volvo.

You choose if you want to finance the full purchase price of the vehicle, or make a deposit. The higher the initial deposit, the lower your monthly payments.

Decide level of finance

You decide over how long you want to spread the payable amount. The interest rate on your loan is fixed, which means you know how much you will repay at every stage of the agreement and can budget accordingly. 

Decide loan period

The Volvo Loan agreement is secured towards the car, and you will only become the owner of the vehicle once all payments have been completed. During the loan period, there is no annual mileage limit, but you are responsible for tax, insurance, servicing and other running costs. 

Make all payments

Buy your Volvo at your own pace by spreading monthly payments over an agreed term.

Our subscription is an option if you want the latest Volvo yet like to keep your options open. A wide range of essential services are included for a fixed monthly payment, with no advance payment. You choose which Volvo you would like, along with the mileage that you think most closely fits your needs. You can change your car or cancel your subscription anytime, with only 3 months’ notice. 

With our subscription, you make fixed monthly payments to drive a Volvo of your choice, with no advance payment. You choose which vehicle you would like, along with the mileage that you think most closely fits your needs.

Make fixed monthly payments

Service Plan Plus and a wide range of Volvo services including yearly inspection are included in a  subscription. 7 days Driveaway insurance is also included, after which you can add permanent cover.

Stay flexible with services included

You can request a change of car or cancel your subscription anytime, with 3 months’ notice. 

Change or cancel

We take care of scheduled legally mandatory roadworthy inspections (MOT tests). Volvo MOT Test Cover protects against the cost of repair, replacement and/or adjustment to the vehicle of specified parts related to lighting equipment, steering & suspension, fuel system, braking system, seat belts, vehicle structure and other general features such as windscreen wipers.

Yearly inspection of your Volvo in accordance with regulations.

We replace tyres as necessary to maintain roadworthiness against normal wear & tear. Your tyres are inspected at each regular workshop visit, and if needed we’ll repair or replace them with those of a similarly high quality to those on your car when first delivered. Excessive wear & tear caused by irresponsible driving or accidental damage is not covered, and you are responsible for regularly checking your tyres between workshop visits. In the event of a puncture, you can call on Roadside Assistance. However, the repair of the puncture is not covered.

Inspection and replacement or repair of tyres if required².

We’re happy to provide a replacement vehicle should your own car require servicing or repair, due to availability. You either book your service digitally (via Volvo Cars app) or a retailer will call you prior to your appointment. You’ll sign a separate insurance agreement, then we’ll provide you with a suitable replacement car for the duration of the service or repair. You then simply return the replacement vehicle to us when you collect your car.

A replacement vehicle when your own car needs service or repair.

If a service is due or your car needs repaired at one of our workshops then we can arrange collection beforehand and delivery afterwards, at no extra charge. You either book your service digitally (via Volvo Cars app) or a retailer will call you prior to your appointment. One of our representatives will arrange to collect your car from your address, then deliver it to the retailer/workshop. Once the work is completed, your car will be returned to you at your convenience.

Collection and delivery of your car if needed.

Comprehensive cover during your contract period.

Service guarantees that your car will be taken care of in the best possible way for years to come. Volvo-trained technicians using Volvo genuine parts take care of vehicle maintenance such as air filter replacement, tyre sealant replacement, windscreen cleaning (sensors) and software updates. As part of your service we offer a thorough exterior car wash, ensuring your car looks its best on the outside when it’s returned to you. 

Scheduled vehicle maintenance during your contract period.

Your car is covered during scheduled service for the length of the contract. Replacement of brake discs and brake pads are included, as well as wiper blade replacement. Only wear and tear components that are specifically noted in the applicable Volvo Car Service description are included, and repairs are subject to the professional judgement of your Volvo retailer workshop.

Cover for worn parts, during scheduled service for the length of the contract.

With a subscription, you can change car or cancel with just 3 months’ notice.

A lease is ideal if you’re keen to commit to driving a Volvo for a few years without the responsibility of ownership. You choose the term you would like – the longer you lease, the lower the monthly cost. Making an advance payment can further lower your monthly fee. What’s more, your lease, also known as Personal Contract Hire (PCH), is tailored to match your needs, based on the car, flexible mileage and additional services. When your contract term ends, you simply return the car without any further leasing costs or worry about depreciation.

Firstly decide how long you wish to sign up for. Then, decide if you wish to make an advance payment. It’s optional, but can lower your monthly fee.

Agree contract length

Your lease contract can be structured to meet your needs based on the vehicle you will be driving, your estimated annual mileage, the agreement duration and any additional services you require.

Tailor the contract

Once the term comes to an end, you return the car with no further worry about depreciation or selling the car.

Return car at end of lease

Commit to driving the Volvo of your choice for a fixed contract period, then return the car to us at the end.

Make it yours, for keeps. Pay a £500 deposit now, and the full amount before delivery.

If you prefer to own your car, you can purchase your Volvo directly online. Our comprehensive Care offer includes 1 year road Tax, 3 years or 60,000 miles warranty and 3 years 24/7 road assistance if required.

Online purchase

Digital services

Insurance cover for 7 days from the moment you drive away².

Volvo Driveaway insurance offers you free comprehensive cover for 7 days, the moment you pick up your car. This allows you more time to arrange your annual insurance. The length of cover is dependent on when your annual policy begins and whether you have arranged extended cover with us. Driveaway insurance can also help your dealer with fast registration of your vehicle.

Driveaway insurance

Extended battery warranty

Home delivery

Roadside assistance

Volvo Cars app

Warranty

Comprehensive cover for 3 years or 60,000 miles on electric cars.

Service Plan Plus

Comprehensive cover for 3 years or 60,000 miles.

Service Plan Fixed

Pay a bit more, stay flexible. Change car or cancel with 3 months’ notice.

Life and circumstances can change. That's why our flexible subscription lets you keep your options open. You can change car subject to status, or cancel with just 3 months’ notice. A wide range of essential services are included for a set monthly fee, with no hidden costs.

3 months’ notice

Inspection and replacement or repair of tyres if required³.

Tyre check-up

Yearly inspection

A replacement vehicle anytime your own car needs service or repair.

Loan car

Pick-up and delivery

Pay a little less, commit to your car for longer.

With our fixed subscription, a wide range of essential services are included for a set monthly fee, with no hidden costs. And by subscribing for a 36 month period, you’ll pay a lower fee. The option to change car or cancel with 3 months’ notice does not apply.

36 months fixed

Volvo Loan

Tell us about the details of your car.

This is the information we found. Please make sure this is your car, and then click continue to move on with the Part Exchange estimation.

Is this the correct car?

We will use this to fetch your car details from the registration systems.

Tell us about your car.

How would you describe the current condition of the car?

We could not provide a valuation of your car at the moment. Please try again later.

Oops, something went wrong.

Outstanding finance

Is there any outstanding finance on the car?

When placing the order for your new car, confirm your interest to part exchange your current vehicle. Use the valuation sum as a whole, or in part, to define the deposit.

Once the confirmed value is set and agreed, the deposit is updated. When you pick up your new car, bring the vehicle you are trading in. Leave it with us, and drive away in your new Volvo.

Your selected retailer will contact you a couple of weeks before your new car is ready to schedule a confirmed valuation of your current car.

What happens next?

Your part exchange estimate

We’re unable to give you a valuation based on the information you’ve provided. You can try entering your car information again, or for a more detailed valuation, contact your local retailer.

Please note that only a preliminary estimate of the value is made until the final valuation at the retailer.

partExchangeGetStarted

Part Exchange estimate

Get the latest Volvo for less by trading in your current vehicle with us.

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Easy online valuation

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Fair part exchange

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Any brand is our brand

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Part exchange

steps

First, get an indicative valuation on your current car by using our online tool. Please bear in mind that this valuation will decline if you are ordering a car with a long delivery time.

step-1

Get an indicative valuation online

When placing your order, you confirm your interest in part exchanging your current vehicle and can use the valuation sum to define the deposit on your new car.

step-2

Place your order

A retailer will contact you to schedule a confirmed valuation on your current car, which will take place a couple of weeks before your new car is ready.

step-3

Inspection by retailer

We will then email you the final Part Exchange contribution for you to agree on and confirm.

step-4

Confirm the deal

Once the valuation is confirmed, you can use the value as a whole or in part, to contribute to the deposit on your new car.

step-5

Make your down payment

Your new car is now ready for collection. Just bring the vehicle you are trading in, leave it with us, and drive away in your new Volvo.

step-6

Leave and collect

How it works

Anything you add here - will be due before delivery and it will be yours to keep

Anything you add here will be paid for at the time of handover and could be a taxable benefit.*

Any accessories added here will remain with the car when it is returned

Optional accessories

Services and accessories, available at an extra cost unless stated

Customise your drive

Add optional equipment

Select from the options below to customise this pack.

Add your service plan

Explore the estimated company car tax for using a company car privately.

Page not found, sorry!

Explore company car tax

Pending account

You can expect an update in 2-3 business days.

Account approval time

Based on your credit check outcome, your account may not be approved for the number of cars you order while your account is pending. Our customer care team will contact you with more information if this happens.

Conditional orders placed may be cancelled

Important Information

Electric Vehicles Only

Included services

Financial option

Services

With Subscription and Lease you will not own the vehicle. With Volvo Loan there is a risk of the vehicle value depreciating quicker than anticipated.

Our Finance Options

Ensure the configured car fits your company guideline for before placing your order.

Choose within the guideline

Your account is pending with conditions

Business direct pricing

You're seeing business direct prices for company cars.
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You are acting on behalf of {companyName}

Vehicle tax is based on fuel type and CO2 emissions.

Vehicle Tax

Benefit in kind

The TCO calculation is based on today's current rules for taxes and benefit values and gives an estimated cost that may differ from the actual cost. Any corporate discounts are not included. Fuel costs are added. Other costs, such as congestion tax, possible parking fines and consumables are not included and are not included in the subscription. Vehicle tax calculated as if car was registered today.

As a company, you have the right to deduct 50% of the VAT on the monthly fee. The half that is not deductible becomes an expense for the company.

Half VAT

The company pays social security contributions amounting to 31.42% of the benefit value.

Social fees

Details

The vehicle tax is paid by the company and its amount is only determined on the day the car is registered. The vehicle tax in this example assumes that the car had been registered as of today's date.

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