Volvo On Call

Connect the Volvo On Call app to your Volvo

Updated 3/5/2020

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

17w17 - P4/P5 - Support site - Volvo On Call app and buttons

Summary of buttons in the roof and the Volvo On Call app The appearance of the buttons may vary depending on model and model year..

Connect Volvo On Call to your Volvo

This procedure must be carried out in the car (from the driver's seat), see instructions below.

Instructions

Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.

Note

If your car is equipped with both Sensus Connect and Volvo On Call, make sure that Car modem is not selected as the Internet source in the infotainment system. If it is selected, you will not be able to complete step 5 below and then not connect the Volvo On Call app to your car.

Make sure you have your four-digit Volvo On Call PIN code ( PIN code for Volvo On Call), your Volvo ID (Create and register a Volvo ID ) and the car's VIN or registration number available before you start. A Volvo ID can be created when logging in with the Volvo On Call app.

Sit in your car with your mobile phone and switch on the ignition in the car. Do not start the car's engine.

Login to the Volvo On Call app with your Volvo ID and then follow the instructions in the app.

Confirm the connection between the app and your car with one quick press on the On Call button in the roof of your car (do not hold the button depressed).

You can now start using the Volvo On Call app services.

Note

When the message telling you to press the On Call button is shown in the Volvo On Call app, wait for a few seconds before pressing in order to ensure that the car is in verification mode.

Tips for using the Volvo On Call app

If you experience disruptions with the Volvo On Call app even though the car to which the app is linked is outdoors in an open location with mobile coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.

Car model/model year

Cars from and including model year 2012 up to and including 2019Applicable to cars fitted with Volvo On Call..

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call


This article is applicable to

Car model/model year

Cars from and including model year 2012 up to and including 2019.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call


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