The Volvo Cars app

Problems logging in with Volvo ID

Updated 9/8/2022

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Common problems

Common problems and solutions when logging in with a Volvo ID are listed below.

Forgotten your password

To reset your password in the Volvo Cars appOnly applies to certain markets., follow the instructions below:

Start the Volvo Cars app.

Select "Log in"

Press "Forgotten password?" and follow the instructions.

Login failure after creation of a new account

Sometimes there may be a delay in the process which can result in an account not being available directly after it has been created. Try again after 24 hours and if the problem remains, contact your local Volvo dealer or Volvo Cars customer service for further assistance.

What is my Volvo ID (username)?

If you have connected your Volvo ID to your car, you can also access your username in the Volvo ID app, which can be found in application view in the centre display. Your Volvo ID is identical to the registered email address/mobile number.

Unlock your Volvo ID

Your account will be locked for 15 minutes after 5 failed attempts to log in to the Volvo CarsOnly applies to certain markets. app. You may then try again.

Login failure after changing Volvo ID (username)

Ensure that you have received a confirmation message (email or SMS) where you confirm your new user name. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation e-mail, your old username is probably still in place. Log in and try to change your username again. For more information, see Manage your Volvo ID.

Login failure after changed password

Try to login with your previous password. If this fails, see the instructions for ”Forgotten your password” above to reset your password.

Account registered to a different market

An account is registered to a specific market and cannot be moved to a different market. To be able to re-use the same email address/mobile number, we advise you to first delete your account for the old market (see Manage your Volvo ID for instructions) and then create a new account for the new market (see Create and register a Volvo ID for instructions).

E-mail failure

If you did not receive a confirmation e-mail after registering, make sure that you entered a valid e-mail address and that the e-mail was not stopped by a spam filter. Try to register your e-mail address again, see Create and register a Volvo ID .

Changed email address

If you still have access to your old email address, the email address for Volvo ID can be changed. If you no longer have access to your previous email address, a new Volvo ID can be created using your existing email address.

More help

If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.

Note

The services available may vary over time and depend on equipment level and market.

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.


This article is applicable to

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.


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