Download the Volvo Cars app and connect it to your car to access remote features, manage your Volvo, and check its status.
If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars app.
As the car owner, you'll receive a PIN code from Volvo support to verify authorisation for certain connected services. This does not apply to cars with Google built-in.