Unpairing the Volvo Cars app

Before you uninstall the Volvo Cars app, make sure that you have unpaired it from the car to properly remove the connection. It may cause inconvenience for you to connect to your car in the future if you only remove the app from your phone. How you unpair the app depends on car model and model year, so be sure to read the section that applies to your car.

EX90

Removing your car from the Volvo Cars app

Before selling or returning your car, make sure to remove the car in the Volvo Cars app. When you do this, all related data will be deleted from both the app and the car. Any connected drivers will also be removed.

In the Volvo Cars app, go to the profile tab Px-2037-VOC app icon Profile > Your cars.
Select your car.
Press Remove car and follow the instructions.

If you are an invited driver, you can remove your own app access to the car by following the same steps.

Applicable models

EX90, model year 2025 and later

Cars with Google built-in

Ending ownership through the Volvo Cars app

By ending ownership of the car, all connections to the car and all profiles in the car are removed.

Follow these steps to ensure a complete reset of your car:
Log in to the Volvo Cars app.
Go to Px-2037-VOC app icon Profile > Connected cars.
Select the relevant car.
Press I no longer own this Volvo and follow the instructions in the app.
All paired devices are disconnected and the car is reset to factory settings.

 Note

A factory reset will remove any phones paired with your car, reset the car to factory values and remove all data and settings stored in the car.

Unpairing a phone from the car

By unpairing a phone, you will remove the connection between your car and the phone. You can unpair the phone either via the Volvo Cars app or via the car's centre display. Users with administrator privileges can view and unpair all phones connected with the car. Other users can only view and unpair their own phone.

From the Volvo Cars app:
Log in to the Volvo Cars app.
Go to Connected cars in the Px-2037-VOC app icon Profile tab.
Select the relevant car.
Press Disconnect next to the phone you want to unpair and follow the instructions in the app.
If your car is updated with software version 2.5 or later, you can unpair the phone from the centre display:
Go to iCup-2037-Settings symbol > Profiles > Volvo Cars app devices.
Select the phone you wish to unpair and press Unpair this phone.
The chosen phone is unpaired from the car, but other phones remain paired.

Performing a factory reset

If you have a pre-owned car and the previous user has not removed their profiles and devices are still paired, a factory reset is recommended.

Read about reinstalling and pairing the Volvo Cars app in a separate article.

Applicable models

C40, model year 2022-2024

EC40, model year 2025 and later

EX40, model year 2025 and later

S60, S60 Recharge, model year 2023 and later

S90, S90 Recharge, model year 2022 and later

V60, V60 Recharge, V60 Cross Country, model year 2023 and later

V90, V90 Recharge, V90 Cross Country, model year 2022 and later

XC40 Recharge Pure Electric, model year 2021-2024

XC40 (mild hybrid), model year 2023 and later

XC60, XC60 Recharge, model year 2022 and later

XC90, XC90 Recharge, model year 2023 and later

Cars with the earlier infotainment system (Sensus)

To unpair the Volvo Cars app from the car, you need to be logged in to the app. If you do not have access to the app, contact Volvo support and let them know you are selling your car.

You can end your ownership from the app. Go to Px-2037-VOC app icon Profile > Connected cars, select the car in question and end the ownership by following the instructions given.

User history, driving journal and other user accounts will be deleted once you have ended the ownership. Contact your Volvo dealer if you want to delete your contact details from the dealer's system.

If you have the opportunity, notify the buyer that they should contact Volvo support in order to reactivate the service and provide their contact details. The Volvo Cars app subscription (previously called Volvo On Call subscription) will be active until it expires.

Applicable models

S60, S60 Twin Engine/Recharge, model year 2019-2022

S90, model year 2017-2021

S90 Twin Engine/Recharge, model year 2018-2021

V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022

V90 Twin Engine/Recharge, model year 2018-2021

V90, V90 Cross Country, model year 2017-2021

XC40, model year 2018-2024

XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024

XC60, XC60 Twin Engine/Recharge, model year 2018-2021

XC90, XC90 Twin Engine/Recharge, model year 2016-2022