Volvo News
  • Volvo Announces New Features to Roadside Assistance App

    8/19/2011

     

    Volvo Announces New Features to Roadside Assistance App

     

     

    ROCKLEIGH, N.J. (Aug. 19, 2011) - After its initial release in late December, Volvo Cars of North America (VCNA) announces new updates to its popular Volvo On Call® app for iPhone®.

     

    In addition to providing customers with access to roadside assistance anywhere, anytime, version 2.0 now includes a number of new features to create an all-in-one vehicle information package. Customers can insert multiple vehicle identification numbers (VINs) into the app to manage a number of distinct vehicles. The app will also remind Volvo drivers of their complimentary and required scheduled maintenance based on mileage.

     

    "We know our customers have busy schedules, and sometimes the last thing on their mind is car maintenance," said Chris Dauerer, VCNA's vice president of customer service. "With our new Volvo On Call app features, we are giving our customers one handy place to turn to for roadside assistance, maintenance information and our dealer network."

     

    For added safety, the app also features recall information from the National Highway and Traffic Safety Administration (NHTSA), which will also display for non-Volvo vehicles, keeping the entire family fleet up-to-date. Additionally, the retailer locator provides information and directions to the nearest Volvo dealer, or within a given city.

     

    The free app was developed by VCNA and Cross Country Automotive Services (Cross Country), Volvo's roadside assistance partner. The app can be downloaded on the App Store at http://www.itunes.com/appstore. A version for Android devices will soon follow.

     

    Volvo owners receive complimentary Volvo On Call service with the purchase of a new or certified pre-owned Volvo vehicle. Continued protection is available to owners who enroll in Volvo On Call AdvantageTM, which extends the program's full benefits and protections to all household vehicles and drivers for a low annual fee. Complete program details are available on the Volvo website at http://www.volvocars.com/us.

     

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    About Volvo

    Volvo Cars of North America, LLC, (www.volvocars.com/us) is a subsidiary of Volvo Car Corporation of Gothenburg, Sweden. VCNA provides marketing, sales, parts, service, technology and training support to Volvo automobile retailers in the United States, and oversees Volvo operations in Canada. For more information please refer to the VCNA media website at: http://www.volvocars-pr.com/, and follow Volvo's blog at: http://www.volvoblog.us/.

     

    About Cross Country Automotive Services

    For nearly 40 years, Cross Country Automotive Services has been a pioneer and thought leader in creating and delivering technology enabled service solutions for the auto and insurance industries. 

     

    Cross Country's innovative, privately labeled customer relationship management programs connect, inform and assist drivers while building brand loyalty.  Cross Country leverages emerging technologies, data and application integration, and multi-modal experiences to deepen customer relationships at critical customer touch points. Its customized solutions include accident scene and vehicle release management programs, comprehensive roadside assistance plans and connected vehicle solutions (telematics) through its ATX Group division.

     

    Foreign and domestic automakers with greater than 90% of U.S. domestic sales, as well as more than 30 of the largest automobile insurance carriers, utilize Cross Country's expertise to engage with more than 76 million of their customers.  Cross Country Automotive Services is a member of the Cross Country Group, one of the largest privately held providers of customer service programs in North America.  For more information, visit http://www.crosscountry-auto.com/.

     

    Volvo On Call is a trademark of Volvo North America Corporation.  iPhone is a trademark of Apple Inc.


    Volvo Cars of North America Contact:
    Laura DiStefano

    Corporate Communications Manager

    201-767-4834

    Ldistef3@volvocars.com

     

    Cross Country Contact:
    Gary Wallace
    Cross Country Automotive Services
    Toll-free: 1-800-511-5891

     

    After its initial release in late December, Volvo Cars of North America (VCNA) announces new updates to its popular Volvo On Call® app for iPhone®.
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