Service Plans

Terms and Conditions for Service Plans Purchased Before 1 Jan 2026

Volvo Car Service Plan and Volvo Car Service Plan Plus

This document describes the services and products that are included in your Volvo Car Service Plan and, if you purchased Volvo Car Service Plan Plus, the wear and tear components (set out below) for your car that are included in the price.

The Volvo Car Service Plan and the Volvo Car Service Plan Plus are hereinafter jointly referred to as the “Service Plan”.

Term

The Service Plan commences on the date set out in the Volvo Service Plan Certificate (“VSP Certificate”).

The Service Plan is valid for a fixed, sequenced number of scheduled maintenance services from the date of purchasing this Service Plan, during the limited period of time and mileage (whichever occurs first) applicable to the Service Plan.

Eligibility

The Service Plan may be purchased from a participating Volvo Cars Authorised Retailer for eligible Volvo cars up to 12 months from the first date of car registration in Australia (or, in the case of an unregistered car, up to 12 months from the date of delivery to the first purchaser), subject always to the relevant car not having had its first service performed at the first service interval identified on the VSP Certificate.

The Service Plan will only apply in respect of the car identified on the VSP Certificate issued at the point of sale.

Volvo Car Service Plan

The Service Plan consists of Volvo Car Service which means the maintenance service work (which includes labour cost and material) to be performed on your car in accordance with Volvo Car’s recommendations, including functionality and safety checks of limited wear and tear components, as well as actions performed at specified service intervals. More information about the Volvo Car Service can be found in the owner’s manual and service and warranty handbook of your car.

The Volvo Car Service may be amended by Volvo Cars from time to time.

Volvo Car Service Plan Plus

The Service Plan Plus contains scheduled maintenance services according to the Service Plan (as described above) as well as components and labour for the wear and tear as set out below (which will vary depending on your car model).

For a plug-in hybrid, or petrol car the following wear and tear components are included:

• wiper blades replacement
• brake discs and brake pads replacement
• starter battery replacement and charging

Any other wear and tear components not set out above are excluded from the Service Plan Plus.

Wear and tear repairs are at all times subject to the professional judgement of the Volvo Car Authorised Retailer performing the service and cannot be claimed by the customer unless the professional judgement of the Volvo Car Authorised Retailer personnel deem it necessary. In conjunction with Volvo Car Service, the Volvo Car Authorised Retailer is obliged to perform necessary wear and tear inspections and replacements of such components covered by the Service Plan Plus without the customer having to request it to be done.

Please note that the inclusion of wear and tear components does not impact the reference to ‘wear and tear’ in the service and warranty handbook of your car.

You remain responsible for regularly checking in between scheduled workshop visits for any wear and tear needs that may affect the roadworthiness of the car. If you believe that there is a need for wear and tear maintenance, please contact a Volvo Cars Authorised Retailer.

Conditions

The Service Plan is subject to the “Specific Terms for Volvo Car Service Plan” set out below (as may be amended from time to time). Any amendments take effect from the time of publication.

It is your responsibility to ensure that the car is presented at a Volvo Cars Authorised Retailer during normal working hours for servicing at each of the service intervals. If you miss any service interval, additional work may be identified which is not included in the Service Plan.

You must also:

(a) comply with the instructions in the Volvo Owner’s Service Booklet and take steps to minimise any damage in the event of car defect or failure; and

(b) maintain, operate and use the car in accordance with the manufacturer’s instructions and within the specified operating limitations.

Specific Terms for Volvo Car Service Plan

1. GENERAL

1.1 These terms set out the terms and conditions for the Service Plan “Terms”. Before accepting them, please take the time to read them carefully.

1.2 The term “you” or “your” in these Terms refers to you as contracting party.

2. WHO WE ARE

2.1 We are Volvo Car Australia Pty Ltd (ACN 004 830 611), part of Volvo Car Group, and our registered address is 65 Epping Road North Ryde NSW 2113 (”we”, ”our” or ”us” which also includes any affiliate of Volvo Cars “Affiliate”). We are your contractual partner.

3. WHO YOU ARE

3.1 You confirm that you are (i) capable of forming a contract, (ii) if you are a consumer - at the age of 18 or above, and (iii) if you represent a legal entity - authorised to represent the legal entity.

3.2 You confirm that all the details you provide to us are true and correct. You are responsible, at all times, to keep the contact details you provided up to date. Please contact our Customer Relations Centre as soon as possible if you change any of your contact details.

3.3 You also confirm that you are not a person, or acting on behalf of a person, designated on any sanctions list imposed by the UN, EU, United Kingdom or US, and that you will not sell, provide or transfer the right to access and make use of the Services to any such sanctioned person, or to any person located in (a) a country or territory which is, or whose government is, the subject of comprehensive sanctions, as may be in place or imposed from time to time, including (but not limited to) Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, the so-called Donetsk People’s Republic region of Ukraine, the so-called Kherson People’s Republic region of Ukraine, the so-called Luhansk People’s Republic region of Ukraine and the so-called Zaporizhzhia People’s Republic region of Ukraine, (b) Russia or (c) Belarus. If at any time this turns out not to be true, your Contract will be terminated with immediate effect, without any liability to compensate you whatsoever. Furthermore, according to law we may not be able to repay any payments that you may have made to us.

4. CONTRACT

4.1 You accept these Terms in relation to purchasing the Service Plan by placing an order with a Volvo Car Authorised Retailer. These terms together with the description of the applicable Service Plan (as set out above including any limitations) forms the contract (“Contract”).

A binding contract is entered into between you and us for the Service Plan either when we have approved your order (we reserve the right to at our sole discretion reject your order), or you have paid for the Service Plan.

5. PRICE AND PAYMENT

5.1 The purchase price is the amount shown when placing the order and confirmed in your order summary or in the order specification received from an Authorised Volvo Car Retailer.

5.2 You hereby understand and agree that you are contractually bound to pay the purchase price in full.

5.3 You are responsible for paying the purchase price through available payment options.

5.4 You are also responsible for the payment of any taxes, such as GST, related to the Contract.

5.5 To the fullest extent permitted by law, refunds are under no circumstances payable in the case that you do not redeem all or part of the Service Plan or where you are unable to redeem the Service Plan cover for the car for any reason, including (without limitation) in circumstances where the car is damaged beyond repair during the Service Plan term.

6. PERIOD AND TERMINATION OF SERVICE PLAN

6.1 The Contract is valid for the number of scheduled maintenance services included in your Service Plan, occurring during the limited period of time and mileage (whichever occurs first) applicable to the Service Plan.

6.2 If you order any scheduled maintenance services and/or wear & tear work and that is carried out after the expiration or termination of this Contract, this will qualify as additional services to be charged according to the normal price and payment conditions of the Volvo Car Authorised Retailer in question.

6.3 This Contract will be terminated/expire automatically (without any further notice):

(a) when all required work has been performed under the Service Plan or the limited period has ended;

(b) when services should have occurred in accordance with the service intervals (stated in the owner’s manual and service and warranty handbook of the car) and you have not delivered the car to a Volvo Car Authorised Retailer for Volvo Car Service; or

(c) if your car connected to the Service Plan is exported (sold and registered in another country) to another country.

6.4 To the fullest extent permitted by law, Volvo Cars has the right to terminate the Contract with immediate effect if the conditions for Volvo Car’s operations in the market change significantly due to circumstances outside of Volvo Car’s control and these circumstances significantly complicate Volvo Car’s ability to perform maintenance service. If this occurs, Volvo Car will refund you for all and any amounts paid for maintenance services not performed.

6.5 The parties have the right to terminate the Contract with immediate effect if the other party commits a severe or repeated breach of its obligations under the Contract.

7. RETAILER INTERACTION AND PERFORMANCE OF MAINTENANCE SERVICE

7.1 The Service Plan is connected to the country in which it is originally purchased. Scheduled maintenance service according to the service program can be redeemed at any Volvo Car Authorised Retailer who provides these services within that country.

7.2 When scheduled maintenance service is due according to your car’s service program, you will need to book a time with a Volvo Car Authorised Retailer. If we have established a Digital Booking service in your market you can use it to make a booking, or contact a Volvo Car Authorised Retailer directly.

8. CHANGE OF OWNERSHIP OF THE CAR

8.1 Your Contract is connected to your car. If there has been a change in ownership after the Contract was entered into, the term of the Service Plan will remain valid for the new owner.

9. YOUR OBLIGATIONS

9.1 The scheduled maintenance service shall be carried out according to Volvo Cars’ recommendations. Scheduled maintenance service is depending on time and mileage and can occur with different time intervals. For the Service Plan to be valid it is further required that you:

i. drive, maintain and manage the car in accordance with the instructions given in the owner’s manual of the car as well as its service and warranty handbook and your Contract;

ii. conduct routine checks of fluids in the car between recommended service intervals and, if needed, fill up at your own expense; and

iii. deliver, at your own expense, the car to a Volvo Car Authorised Retailer for service at the service intervals stated in the owner’s manual and service and warranty handbook of the car.

10. EXCLUSIONS

10.1 The Service Plan does not include any repair work, spare parts or consumables necessary to maintain the roadworthiness of your car (whether determined as a result of the maintenance services or otherwise), or any other work you agree with the Volvo Car Authorised Retailer to be performed. All additional services are subject to a separate agreement between you and the Volvo Car Authorised Retailer and Volvo Cars is not and will not be at any time a party to any agreement for additional services.

10.2 Volvo cars with special service programmes such as (but not limited to) taxi, police, or other specified purposes of usage of the car are excluded and any cost related to such special service programme will be added as an additional cost.

11. DISCLAIMER

11.1 The Service Plan does not include any obligation of the Volvo Car Authorised Retailer or Volvo Cars to reimburse you in any way for costs, loss of income, loss of time or other damage, caused by you turning the car over to the workshop or caused by you being unable to use the car during the time it has been in the care of the workshop for agreed scheduled maintenance. This includes, but is not limited to, loss of any user generated data electronically stored within the car (such as data, songs or files). 11.2 These Terms apply in any addition to any statutory rights or remedies that you may have, including under the Australian Consumer Law. Nothing in these Terms excludes, restricts, limits or modifies any guarantee, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded or restricted.

12. PROCESSING OF PERSONAL DATA

12.1 We will process your personal data in relation to providing the agreed services under this Contract to you. All processing will take place in accordance with applicable legislation as well as with our Privacy Policy and any applicable privacy notices, which you can find on our website, https://www.volvocars.com/au/legal/privacy/privacy-customer-privacy-policy/, as well as that of the applicable Volvo Cars Authorised Retailer.

13. APPLICABLE LAW AND DISPUTE

13.1 Regarding disputes concerning the interpretation or application of this Contract, the parties shall seek to resolve these by mutual agreement. This Contract is governed by laws of Australia and the venue of any disputes will be the competent courts of Australia.