Article version 2021.256.0
Customer Care Chat is a service, that enables a user to receive customer support through a chat functionality.
Customer Care Chat is only available in certain markets, including Australia.
To use Customer Care Chat you must:
The Volvo entity providing Customer Care Chat to you in Australia is Volvo Car Corporation, a Swedish company registered under number 556074-3089, with address Assar Gabrielssons Väg, SE-405 31, Gothenburg, Sweden, ("Volvo", "we" or "our"/"ours").
You may cancel the use of Customer Care Chat by opting out from the service.
Customer Care Chat is free of charge.
Customer Care Chat is provided using third party technology and is a Third Party Service (see our Terms of Services), but a Volvo staff member will respond to your query.
You should always use Customer Care Chat in a safe manner (not while driving) and in compliance with all application laws relating to the use of your Volvo car.
You are responsible for all content submitted to the Customer Care Chat, including that:
We ask that you respect the customer service agent attending to you. When using Customer Care Chat you agree not to:
We reserve the right to suspend or terminate your access to or use of the Customer Care Chat.
Your and all other customers’ privacy is a matter of uttermost importance to Volvo. Your use of a Service is subject to the Volvo Car Group Privacy Policy Customer Privacy Policy.
Specific information on data processing relating to your use of this Service can be found in the Privacy Notice – Customer Care.