Volvo On Call*

Volvo On Call* is an additional service to which Volvo owners can subscribe. The subscription consists of emergency services, security services and comfort services.

The Volvo On Call system is linked to the car’s SRS and alarm systems as well as other systems (such as locking and climate control). The car has a built-in modem for communication with the Volvo On Call service centre and the Volvo On Call app. The Volvo On Call system uses GNSS (Global Navigation Satellite System) to locate the car.


Once the remote control key has been removed from the car, the system's functions are available continuously for 5 days and then once per hour for the next 17 days. After these 22 days the system will be deactivated until the car is started.


The services only work in areas where the car has mobile coverage and in markets where the service is available.

Just as with mobile phones, atmospheric disturbances or sparse transmitter coverage may lead to connection being impossible, e.g. in sparsely populated areas.


A subscription is initiated in connection with the purchase of the car when the system is activated. The subscription has a time limit but can be extended, and validity is market dependent.

Information on the Internet

For more information about Volvo On Call, go to

Using a personal Volvo ID, it is possible to log in to the app.

  1. * Option/accessory.