FAQ - Personal Contract Purchase

For the first 7 days of your Personal Contract Purchase (PCP), we offer optional free Driveaway insurance (subject to meeting our eligibility criteria). After that, you are responsible for obtaining your own insurance coverage by either choosing to continue with our fully flexible monthly Volvo Car Insurance or your own cover.
The cost of Volvo insurance varies depending on several factors such as the vehicle you choose, your age, driving experience and where the vehicle is to be kept. You can obtain an indicative quote by filling out your details online at: volvocarinsurance.co.uk

With all new Personal Contract Purchase (PCP) contracts, we offer free Driveaway insurance up to 7 days of comprehensive cover, which means you don’t need to worry about insurance hassle. Just fill in your details and activate your policy, collect your car upon delivery, and drive away safely.
Whilst activating Driveaway cover, you will be presented with a quote for the fully flexible monthly Volvo Car Insurance that you can choose to purchase when your free Driveaway cover has ended. If you accept your quote for Volvo Car Insurance, you will pay for the first month upon registering and monthly thereafter.
You are always responsible for making sure that your car is covered by fully comprehensive insurance, whether it’s using our free Driveaway insurance, or accepting the flexible Volvo Car Insurance subscription, or if you instead prefer to arrange your own fully comprehensive insurance.
You must insure the vehicle continuously from and including the date of delivery for the replacement value and on a fully comprehensive basis; insure yourself and any authorised driver(s) against any claims for death, injury, loss or damage caused by the vehicle or its use; pay all insurance premiums on time; show us the certificate of insurance and premium receipt on request; and notify us of any loss, theft or damage to the vehicle and of any insurance claim made in respect of the vehicle. 
Further details can be found at https://www.volvocars.com/uk/car-finance/volvo-car-insurance

Prior to collection of your new Volvo, you will be provided with a link to the online Driveaway activation page. Once you’ve answered some questions about you, your Volvo and your driving history, you will be able to activate your cover online. It’s simple to set up and can be completed in just a few minutes.

Volvo Car Insurance guarantees the use of Volvo-approved bodyshops and genuine Volvo parts, in addition to a range of market-leading benefits. You have the flexibility to make changes, renew and cancel without charges. Your price is also guaranteed for 12 months.

Yes. We understand that some of our customers might not want to utilise Volvo Driveaway insurance and instead would prefer to arrange their own comprehensive insurance, valid from the day the car is being collected until the end of the contract.
If arranging your own fully comprehensive insurance, you must make sure that your own comprehensive insurance covers:

• Accidental damages (i.e. if your car is damaged by accident, vandalism or malicious damage, including standard accessories on it).
• Damages to windscreen and windows (including possible glass sunroof).
• Fire & theft damages (If your car is lost or damaged by fire, lightning, explosion, theft or attempted theft, including standard accessories on it).
• Third Party Liability insurance (i.e. damages to other vehicles, damages to property and injury to other people or animals).
• Misfuelling cover (at least compensation for draining and cleaning the fuel tank at the filling station, or after being towed to a repairer).
• Courtesy car (temporary replacement car in case of loss or insurance damage repair).
• You must be the main policy holder of the insurance.
• The policy must start on or before the delivery date of your car. 
• Your insurance provider must be an authorised provider of motor insurance in the UK (i.e. approved by the FCA).
• If you take your car abroad, you must make sure the insurance includes foreign comprehensive cover.
  Volvo Assistance (Roadside assistance and emergency assistance) is included for three years 24/7. Consequently, the features included in Volvo Assistance are not required to be included in the insurance cover for the UK or abroad.
  Please refer to the Insurance section of the Terms and Conditions of your finance agreement for the requirements in relation to insurance.

Yes. However you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my Personal Contract Purchase (PCP)?“

Driveaway insurance is offered to customers buying or leasing a new Volvo or buying a Selekt approved used Volvo, who meet the eligibility requirements. Some of these requirements include: drivers must be aged 19-85, hold a full UK or EU driving licence for minimum 12 months, and have a maximum 3 fault claims & 3 minor driving convictions in the past 5 years. 
For complete eligibility criteria please visit www.volvocarsinsurance.co.uk/driveaway

Yes, and you may be eligible to obtain an individual quote for the flexible monthly Volvo Car Insurance instead, for which you can register at www.volvocarsinsurance.co.uk. You can use your own insurance. However you would need to ensure that your insurance meets our requirements listed in the question “Can I use my own insurance with my Personal Contract Purchase (PCP)?“

Insurance cost is personalised and depends on various factors such as car specification, driver age, claims history, driving licence penalty points, or if you require additional drivers or not. We offer free Volvo Driveaway insurance cover for up to 7 days with all our car finance options. 
If you register for our Free Driveaway insurance, you will be quoted individually for a fully flexible monthly (from day 8 and onwards) comprehensive insurance suitable for your car. You can also use your own insurance. However, you would need to ensure that it meets our requirements listed in the question “Can I use my own insurance with my Personal Contract Purchase (PCP)?“

The insurance excess is the amount you will be required to pay when you make a claim on your insurance policy. In other words, it’s the amount you agree to contribute towards the cost of a claim, for example if you have caused damage to the car (i.e. your own risk).
The excess payable depends on your selection in the Volvo Car Insurance policy as well as some other factors such as age and driving experience level.
The excess amount (your own risk in case of causing damage) should be maximum £1,200 per damage incident.

Please press the assist button in your car to connect directly to our Customer Relation Centre. They will organise help and ensure that you are mobile again as soon as possible.

In the case of any kind of accident or damage, report it without delay in accordance with your insurance provider’s requirements and ensure that such damage is repaired at a Volvo Cars authorised workshop. In the event of a break-in, theft or collision, please contact and consult with the police without delay. General guidelines for the UK can be found here.
If you have Volvo Car Insurance, click here for further details on how you can submit your claim to the insurance provider.

In the event you experience a puncture that cannot be repaired, your Personal Contract Purchase (PCP) agreement does not cover the cost of replacement tyres.
VCUK uses the BVRLA guidelines when it comes to fair wear & tear.
In relation to tyres, the BVRLA guidelines explain that all tyres must meet the minimum UK legal requirements and comply with the vehicle manufacturers’ recommendations. For tyres to be considered within the fair wear & tear guidance contained in the BVRLA guidelines, ‘there must be no damage to sidewalls and tread, scuffs under 50mm on the total circumference of the wheel’. Following the BVRLA guidelines of what is acceptable under fair wear & tear, the puncture of a tyre would not fall under this category.
Generally, a tyre can only be repaired if it is a small puncture (less than 6mm in diameter) and falls within the central ¾ of the tyre. Anywhere else is deemed unsafe as it is too close to the sidewall. Other factors to take into consideration are what the tyre was punctured with and the general condition of the tyre (when considering the British standard BSAU159 set regulations). If the tyre is showing any sidewall damage, if there is visible bead wire or the rubber is distorted and cracking, then the tyre cannot be safely repaired and will need replacing.

As part of our Volvo promise, we offer alternative transportation of choice. There may be an additional surcharge for the provided services.

Vehicles over £75k and selected other models will need a Thatcham approved tracking device fitted with an active subscription, such as the Vodafone Automotive VTS S5 which has been specially engineered for Volvo Cars UK. For further information, please click here or contact your local Volvo specialist.

Yes. You can make changes online 24/7 including updating your details and adding or removing cover. Any changes made are effective immediately and without any administration fees being charged.

Yes. You can cancel your cover online 24/7 without charge.

The key differences in cover between the free Driveaway insurance and Volvo Car Insurance are found here.

No. The new Volvo Car Insurance offering is a perpetual monthly subscription policy that you pay for on a monthly basis. But don’t worry, there are no additional costs for paying monthly and no interest charges.