How can we help you?

You can choose the usual 3-month notice period or commit to a fixed 36-month period, whichever suits your situation.

You will select an annual mileage allowance when you take out your subscription. You may request to change your mileage allowance at any time if you think you will exceed or fall short of your mileage allowance. If you change your mileage:

(i) Before the 18th of the month, your new mileage bucket will be adjusted in your next month’s subscription fee.  

(ii) On or after the 18th of the month, your new mileage bucket will be adjusted in the following month’s subscription fee. 

A mileage change will recalculate your total mileage. Your new total mileage will be recalculated as the weighted sum of the selected mileage buckets throughout the duration of your contract (see examples below). If you exceed your new total mileage when you return or switch your subscription car, you will be charged an excess mileage fee of £0.20 per mile. Please be aware that you will not receive a reimbursement for mileage you do not use. 

Example 1:

If you choose an annual mileage allowance of 6000 miles/km (monthly average of 500 miles/km) and decide to return your car after six months and 15 days, your mileage allowance up to this point would be 

(500miles/km x 6.5 months) = 3250 miles/km 

If you exceed 3250 miles/km when returning your car, you will be charged for the excess mileage. 

Example 2: 

If you choose an annual mileage bucket of 6000 miles (500 miles/month) for the first 12 months, then upgrade to an annual bucket of 18 000 miles (1,500 miles/month) for 6 months, then downgrade to an annual bucket 12 000 miles (1,000 miles/month) for 18 months and then return your vehicle; your total allowed mileage at contract termination will be calculated as: 

(500 miles/km x 12 months)  + (1,500 miles/km x 6 months) + (1,000 miles/km x 18 months)  = 36,000 miles/km

If you exceed 36,000 miles/km when returning your vehicle, you will be charged for the excess mileage.