FAQ - Purchase

If you want to cancel your order, please call or email our Customer Relation centre. Your deposit will be refunded after the cancellation is registered.

If you decide that you would like to hand the car back and have purchased it online, you have the legal right to withdraw from your purchase within 14 days after taking delivery of your car. You can do so by sending a formal notice to our Customer Services team, within these 14 days to: Volvo Car UK Limited, Scandinavia House, Norreys Drive, Maidenhead, SL6 4FL, or by email: volvo-support@volvocars.com.
Within 14 days of you having sent us the written notification, you need to return the car at your own expense to the same Volvo retailer as where you took delivery of it. You will need to include all original equipment and any parts and accessories that came with the car, as well as the V5 log book. When you arrive at the Volvo retailer, your car will be inspected for mileage, wear & tear, damage and missing items.
Please note the following: You have the right to a full refund under the following circumstances: - the car has not been driven more than 100 miles when returned to the Service Partner - the car has no signs of wear & tear or damage and no missing items - the car has not changed owners since you first took delivery of the car (should the car have changed owners, your request to invoke the right to withdraw will be denied).
Should the car have been used beyond what is mentioned above, Volvo Car UK Limited will deduct from the purchase price the following: - £1.00 for each mile driven in excess of 100 miles according to your car´s odometer at time of return at the Service Provider - Reasonable charges for repair to fix any wear & tear and/or damage caused to the car during the 14-day 'right to withdraw' period and for replacing any missing items.

Accessories that can be removed from the vehicle can be returned under the distance selling legislation. Accessories that cannot be removed from the vehicle are not possible to return. Please be aware that we only take back removable accessories that have not been damaged or overused.