FAQ - Subscription

Your car subscription fee covers most of the costs of operating your vehicle; you only pay for consumables such as fuel, AdBlue, washer fluid and oil (if it needs to be refilled before the scheduled inspection), as well as fees for speeding, tolls, and parking. You will also need to cover the cost of insurance beyond the 7 day Driveaway cover you receive with your subscription. Your service plan applies during the length of your subscription. For full details, please see our “List of charges” in the customer Terms and Conditions, which you can download at the bottom of this page.

Wear & tear is expected, it’s just part of motoring! We therefore don’t charge for fair wear & tear. However, for excessive wear & tear in relation to the age and mileage of the vehicle you may be liable for necessary repair and maintenance costs to bring the car to a standard acceptable in accordance with the BVRLA Fair Wear & Tear Guide. For full details, please see BVRLA Fair Wear & Tear Guide here. Wear & tear coverage applies to all vehicles in Subscription. It covers fair wear & tear needs for all car parts, provided that the wear & tear is not due to improper use.

When your vehicle is due a service, our Customer Relation Centre will contact you in good time. They will also provide you with the contact information for a local Volvo service partner. Then you just simply call the service partner to arrange a time that suits your schedule.

The first 7 days of your subscription includes Volvo Driveaway insurance (subject to meeting our eligibility criteria). After that, you are responsible for obtaining your own insurance coverage by either choosing to continue with our fully flexible monthly Volvo Car Insurance or your own cover.
The cost of Volvo Car Insurance varies depending on several factors such as the vehicle you choose, your age, driving experience and where the vehicle is to be kept. You can obtain an indicative quote by filling out your details online here.
Please note that insurance is not included for Fleet & Business Online customers. However, sole traders are eligible for insurance coverage if the insurance is registered in an individual’s name.

With our car subscription, we offer free Driveaway insurance up to 7 days of comprehensive cover, which means you don’t need to worry about insurance hassle. Just fill in your details and activate your policy, collect your car upon delivery, and drive away safely.
Whilst activating Driveaway cover, you will be presented with a quote for the fully flexible monthly Volvo Car Insurance that you can choose to purchase when your free Driveaway cover has ended. If you accept your quote for Volvo Car Insurance, you will pay for the first month upon registering and monthly thereafter.
You are always responsible for making sure that your car is covered by fully comprehensive insurance, whether it’s using our free Driveaway insurance, or accepting the flexible Volvo Car Insurance subscription, or if you instead prefer to arrange your own fully comprehensive insurance.
Further details can be found at https://www.volvocars.com/uk/car-finance/volvo-car-insurance

Yes. Although we strive for a smooth and hassle-free car subscription service, we understand that some of our customers might not want to utilise our free Driveaway insurance and instead wish to arrange their own fully comprehensive insurance, valid from the day the car is being collected and for as long as the car subscription is valid.
It is important that you understand and make sure you and your own insurance policy complies with all conditions related to insurance in the Volvo customer Terms and Conditions. If arranging your own fully comprehensive insurance, you must inform the insurer at the application stage that you are neither the owner or registered keeper of the car, and that in case of a total loss, your insurer must compensate UK Automotive Solutions Limited for its market value directly.
You must also make sure that your own fully comprehensive insurance covers:

• Accidental damages (i.e. if your car is damaged by accident, vandalism or malicious damage, including standard accessories on it).
• Damages to windscreen and windows (including possible glass sunroof).
• Fire & theft damages (If your car is lost or damaged by fire, lightning, explosion, theft or attempted theft, including standard accessories on it).
• Third Party Liability insurance (i.e. damages to other vehicles, damages to property and injury to other people or animals).
• Misfuelling cover (at least compensation for draining and cleaning the fuel tank at the filling station, or after being towed to a repairer).
• Courtesy car (temporary replacement car in case of loss or insurance damage repair) should be selected as if your subscription car is off the road. You will still be required to pay your monthly subscription payments.
• Your insurance cover must comply with Volvo authorised repairers/retailers being used for insurance related repairs of all lease cars, using only genuine manufacturer (OEM) parts. Exceptions may apply due to geographical circumstances in certain instances. However this requires prior approval by Volvo Car UK Limited.
• The main policy holder of the insurance must also be the registered lease customer.
• The policy must start on or before the delivery date of your car. You are at all times during your car lease responsible for making sure that your own insurance policy contains accurate information about the car, its ownership and drivers, such as licence plate number, car specification (e.g. engine type, equipment specification etc.), and the named drivers on the policy. You must also state that you are neither the owner or registered keeper of the car and that, in the case of a total loss, your insurer must compensate UK Automotive Solutions Limited of the car for its market value directly.
• The excess amount (your own risk in case of causing damage) should be maximum £1,200 per damage incident.
• Your insurance provider must be an authorised provider of motor insurance in the UK (i.e. approved by the FCA).
• If you take your lease car abroad, you must make sure the insurance includes foreign comprehensive cover (with exception of Roadside assistance).
  Volvo Assistance (Roadside assistance and emergency assistance) is included for all lease cars 24/7. Consequently, the features included in Volvo Assistance are not required to be included in the insurance cover for the UK or abroad.

Yes, but you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my subscription car?“.

Yes, in order to activate the free Driveaway insurance, you must register via the activation link received in your email prior to collecting your car.

Driveaway insurance is offered to customers subscribing, buying or leasing a new Volvo, or buying a Selekt approved used Volvo, who meet the eligibility requirements. Some of these requirements include: drivers must be aged 19-85, hold a full UK or EU driving licence for minimum 12 months, and have a maximum 3 at fault claims & 3 minor driving convictions in the past 5 years. For complete eligibility criteria please visit www.volvocarsinsurance.co.uk/driveaway
Please note that Fleet & Business Online customers are not eligible for any Volvo insurance products. However, sole proprietors are eligible for insurance coverage if the insurance is registered in an individual’s name.

Yes, and you may be eligible to obtain an individual quote for the flexible monthly Volvo Car Insurance instead, for which you can register at www.volvocarsinsurance.co.uk/. You can use your own insurance. However you would need to ensure that your insurance meets our requirements listed in the question “Can I use my own insurance with my subscription car?“

Insurance cost is personalised and depends on various factors such as car specification, driver age, claims history, driving licence penalty points, or if you require additional drivers or not. We offer Driveaway insurance when you sign up to our subscription.
If you register for our free Driveaway insurance, you will be quoted individually for a fully flexible monthly (from day 8 and onwards) comprehensive insurance suitable for your car. You can also use your own insurance. However you would need to ensure that it meets our requirements listed in the question “Can I use my own insurance with my subscription car?“

The insurance excess is the amount you will be required to pay when you make a claim on your insurance policy. In other words, it’s the amount you agree to contribute towards the cost of a claim, for example if you have caused damage to the car (i.e. your own risk).
The excess payable depends on your selection in the Volvo Car Insurance policy, as well as other factors such as age and driving experience level.
The excess amount (your own risk in case of causing damage) should be maximum £1,200 per damage incident.

Please press the assist button in your car to connect directly to our Customer Relation Centre. They will organise help and ensure that you are mobile again as soon as possible.

In the case of any kind of accident or damage, report it without delay in accordance with your insurance provider’s requirements and ensure that such damage is repaired at a Volvo Cars authorised workshop. In the event of a break-in, theft or collision, please contact and consult with the police without delay. General guidelines for the UK can be found: here.
If you have Volvo Car Insurance click here for further details on how you can submit your claim to the insurance provider.

In the event you experience a puncture that cannot be repaired, your subscription does not cover the cost of replacement tyres.
VCUK uses the BVRLA guidelines when it comes to fair wear & tear.
In relation to tyres, the BVRLA guidelines explain that all tyres must meet the minimum UK legal requirements and comply with the vehicle manufacturers’ recommendations. For tyres to be considered within the fair wear & tear guidance contained in the BVRLA guidelines, ‘there must be no damage to sidewalls and tread, scuffs under 50mm on the total circumference of the wheel’. Following the BVRLA guidelines of what is acceptable under fair wear & tear, the puncture of a tyre would not fall under this category.
With your VCUK subscription, we include factory scheduled maintenance services recommended for your Volvo (according to your Warranty & Maintenance booklet) with each 10,000-mile interval, at no charge. This includes the wear & tear items: replacement wiper blades, brake pads, rotors and tyres - should they not meet a minimum tread depth. Punctures are not included in the VCUK subscription.
Generally, a tyre can only be repaired if it is a small puncture (less than 6mm in diameter) and falls within the central ¾ of the tyre. Anywhere else is deemed unsafe as it is too close to the sidewall. Other factors to take into consideration are what the tyre was punctured with and the general condition of the tyre (when considering the British standard BSAU159 set regulations). If the tyre is showing any sidewall damage, if there is visible bead wire or the rubber is distorted and cracking, then the tyre cannot be safely repaired and will need replacing.

We will provide you with a courtesy car when you reasonably need one, while your subscription car is being worked on at one of our authorised workshops. This only applies to workshop visits which have been approved by us in advance, or if we ask you to book your car into the workshop. Please let us know in advance if you require a courtesy car.

Vehicles over £75k and selected other models will need a Thatcham approved tracking device fitted with an active subscription, such as the Vodafone Automotive VTS S5 which has been specially engineered for Volvo Cars UK. For further information, please click here or contact your local Volvo Specialist.

All accessories come with a 3 year warranty if purchased online in connection with your subscription.

Please visit your local retailer who will be able to manage the warranty return.