Online Sales Terms & Conditions

1. Welcome to Volvo Cars!

1.1 These are our terms that apply to online sales of Volvo cars (the “Terms”). Please read them carefully before you complete your order – whilst we appreciate this isn’t always the most enjoyable activity, it’s an important part of the order process.

1.2 We have kept these Terms as short as possible. Yet, there are number of things you need to know and agree to before we get started. We have tried to make these Terms easy to understand, but please do not hesitate to contact us if anything is unclear or if you have some questions.

1.3 Care by Volvo is part of Volvo Car UK Limited and is responsible for online sales of Volvo cars in the UK and a part of the Volvo Car Group. Our registered address is at Scandinavia House, Norreys Drive, Maidenhead, SL6 4FL (“we”, “our”, “us”). We are your contractual partner selling you the Volvo car you have configured and/or chosen online (the “Car”).

1.4 You can contact us through our Customer Relation Centre, preferably by calling us on 0800 0318065 or by email volvo-support@volvocars.com.

2. What we expect from you

2.1 You confirm that you are an individual above the age of 18 and resident in the UK.

2.2 You confirm that all the details you provide to us in your Car order (the “Order”) are true and correct.

2.3 You confirm that you are not a person, or acting on behalf of a person, designated on any sanctions list imposed by the UN, EU, United Kingdom or US, and that you will not sell, provide or transfer the Car to any such sanctioned person, or to any person located in a country or territory which is, or whose government is, the subject of comprehensive sanctions, currently Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, the so-called Donetsk People’s Republic region of Ukraine, the so-called Kherson People’s Republic region of Ukraine, the so-called Luhansk People’s Republic region of Ukraine and the so-called Zaporizhzhia People’s Republic region of Ukraine. If at any time this turns out not to be true, your Order will be terminated with immediate effect, without any liability to compensate you whatsoever. Furthermore, according to law we may not be able to repay any payments that you may have made to us.

3. Ordering a car

3.1 The way in which you purchase a Car from us is via an online process through Volvo Cars’ digital channels. To complete your Order, you will need to fill in all required information and pay the stipulated order deposit (the “Deposit”) online.

3.2 We will have a binding contract – incorporating these Terms – with you once (and not before) we confirm to you by email that we accept your Order (“Order Confirmation”). We may at our sole discretion choose not to accept your Order. Once you receive the Order Confirmation, which includes a specification of your car, the Order and these Terms shall become the sales contract (“Contract”). Following the Order Confirmation, we will ask you to sign the Contract electronically through Adobe Sign. This will be your document to evidence your purchase (which may be required for financing of your car). Please carefully review the Contract and check that all information, including any potential changes made after you first placed your Order, is correct before you sign it. In connection with the delivery of your Car, you and the Volvo retailer you choose when you ordered the Car (“Retailer”) shall also sign a handover protocol (as set out in Section 6.2), which will include the Vehicle Identity Number (VIN) and the registration number of the Car. The handover protocol will thereafter form a part of the Contract.

3.3 Following your electronic signing of the Contract, the Deposit will be refunded through the same means as you used when paying the Deposit in the first place. For the avoidance of doubt, there will not be any interest paid on your Deposit.

3.4 We reserve the right to, in addition to the Deposit, require security in case you order more than one Car.

3.5 Online images of cars are for illustrative purpose only and may slightly vary from your Car (for example with respect to colour and accessories). Likewise, your Car may slightly vary from any images provided in the car specification.

3.6 Your Car comes with wheels as stated in your Order Confirmation. Please also note that we work with different high-quality tyre manufacturers and your Car will be equipped with tyres from one of these manufacturers. We have the right to exchange tyres that may have been communicated prior to delivery of your Car with equivalent tyres from the same or another tyre manufacturer.

3.7 We reserve the right to slightly change the specification of your Car provided that the change is insignificant.

3.8 We reserve the right to amend the specification of the Car if required by any applicable statutory or regulatory requirement, and we shall notify you in any such event.

3.9 We also reserve the right to terminate this Contract with immediate effect before you have taken delivery of your Car, if we cannot agree upon an order change of the car specification which is required due to circumstances outside our control (such as shortage of certain car parts/components) or if we become aware of an error on our webpage which affects your Order and we cannot agree upon a correction.

4. Price

4.1 The price for your Car is stated online and confirmed in the Order Confirmation and the Contract (the “Price”). The Price includes delivery according to Section 6, Vehicle Excise Duty (if applicable), the first registration fee and registration in accordance with Section 6. It also includes VAT and the services mentioned in these Terms. We are entitled to increase the Price to mirror any new or revised governmental fees, charges or taxes which are decided after you have received the Order Confirmation but takes effect prior to the delivery of the Car. We are also entitled to increase the Price at any time before delivery due to any factor beyond our control (including foreign exchange fluctuations, increased interest rates, and increases in labour, material and other manufacturing costs). In the event you want to cancel your Order as a result of such price increase, please see Section 7.

4.2 In case your Car is a fully electric car, your Car purchase may be eligible for governmental or local subsidies. Since such subsidies are typically dependant on a number of factors (such as your place of residence, the first registration date of your Car and for how long you keep the Car) which varies over time, we cannot guarantee that any subsides will be paid out to you. However, please read more about subsidies at our FAQ - https://www.volvocars.com/uk/car-finance/faq/ which also includes links to the responsible governmental/local authorities.

5. Payment

5.1 Approximately two weeks before your Car will be available for pick-up, we will provide you with an invoice stating the Price and the payment due date. Please note that you will be required to make the required payment as stated on the invoice within 10 days from the date of the invoice. You will have to pay the invoice by bank transfer from an account in your name before you pick-up your Car. We will not proceed with the registration process (see Section 6.6) or make the Car available for pick-up until we have received the Price in full. In case you haven’t paid the Price in full on the payment due date we reserve the right to cancel the Contract according to applicable law.

5.2 Title to your Car passes to you when we have received the payment of the Price in full. We will, however, be fully responsible for the Car until it has been delivered to you in accordance with Section 6.

6. Delivery, handover and registration

6.1 Your Car will be delivered to your chosen Retailer. The estimated delivery time for your Car (i.e. the date you will be able to pick-up your Car from your chosen Retailer) will be displayed online before you place your Order. We will also send you a separate e-mail with the estimated delivery time for your Car and you will be able to follow the status of your Order online. Closer to the actual delivery of your Car to the Retailer, the Retailer will reach out to you to agree the exact delivery date. Unless otherwise agreed, the pick-up location will be the premises of the Retailer. Please note that delivery times are dependent on whether we have the car of your choice in stock or whether your Order is for a car that has yet to be built.

6.2 We will hand over the Car to you (for the avoidance of doubt, we will not handover the Car to anybody else) on the agreed delivery date provided that:

6.3 Once we handed over the Car to you, in accordance with Section 6.2, the Car will be deemed delivered to you (the “Time of Delivery”) and the risk of the Car has been legally transferred to you.

6.4 In the event we are unable to agree a delivery date with you within 14 days from the date our Retailer first tried to contact you for this purpose or you fail to pick up your Car at an agreed delivery date, the risk of the Car may still be transferred to you and you will be required to pay an additional charge of £20 per day.

6.5 If we fail to deliver the Car, our liability shall be limited to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the Price of the Car.

6.6 We will duly register your Car in the national vehicle register and, if applicable, activate the temporary car insurance set out in Section 12.

7. Changes and cancellations

7.1 If you want to change your Order, please contact our Customer Relation Centre before you sign the Contract (please note that changes may have an impact on the delivery time and the price of the Car). Thereafter, it will not be possible to change your Order. In the event you make a change to your Order, your Contract will be updated and will supersede the Order Confirmation.

7.2 If you would like to cancel your Order prior to taking delivery of the Car you need to send a written notification to our Customer Relation Centre. If we have not yet refunded the Deposit to you, we will refund the Deposit to you within 14 days from having received such written notification of cancellation.

7.3 You have a legal right to withdraw from the Contract by sending a clear written notice thereof to our Customer Relation Centre within fourteen (14) days from the Time of Delivery of your Car (in accordance with the Consumer Contracts Regulations 2013). You can email the Customer Relation Centre using the email address volvo-support@volvocars.com. If you would like to invoke your right to withdraw you may – but you do not have to – use the standard template for exercise of the right of withdrawal as set out in Appendix 1. If you have exercised your right to withdraw and sent us a written notification thereof you shall within fourteen (14) days thereafter return the Car (including all original equipment and any parts and accessories that came with the Car), at your own expense, to the Retailer. The Car shall be returned free and clear of any charge, claim or encumbrance (which may require an agreement with the Financial Partner, if any).

7.4 Subject to Section 7.5, we will refund the paid Price to you within fourteen (14) days from the date of when we received your notice of withdrawal from the Contract. A refund is however conditional upon you having returned the Car with the V5 log book (and all original equipment and any parts and accessories that came with the Car) to our Retailer free and clear of any charge, claim or encumbrance.

7.5 Notwithstanding what is stated in Section 7.4, if you have used the Car to a greater extent than necessary in order to ascertain its characteristics and/or functions we reserve the right to deduct an amount equal to the diminished value of the Car please go to our FAQ - https://www.volvocars.com/uk/car-finance/faq/ and read more about what we consider reasonable use of the Car) from the amount to be refunded to you. In case the Car comes back to the Retailer with any damages we will also deduct an amount equivalent to the costs for fixing these damages. The Retailer will inspect your Car as soon as possible after you have returned it.

7.6 We will refund the Price paid (less any reductions in accordance with Section 7.5) to you through the same means as you used when paying for the Car. We reserve the right to withhold the payment until we have received all reasonably requested information from you to proceed with the payment.

7.7 You are responsible for paying any fees (including tickets and fines), applicable taxes and/or charges related to the Car while the Car was in your possession.

7.8 Once you have returned your Car, the return process is final and may not be revoked. Please note that a previous cancellation may lead to us not accepting any new orders from you.

8. Owner's manual

Please note that the Owner’s Manual for your Car is accessible here - https://www.volvocars.com/uk/support and via the Car’s centre stack display. It explains the operation of your Car including applicable settings, features and hardware. You will also obtain a printed summary of your Owner’s Manual at the time of delivery.

9. Your legal rights

9.1 As a consumer you have legal rights under applicable consumer legislation in the event your Car is deemed to be defective. This Section 9 constitutes a summary of these rights and does not affect your rights as such.

9.2 We are responsible for ensuring that the Car conforms with the provisions of the Contract with respect to type, quality and other characteristics in the car specification that we have provided.

9.3 In the event that your Car is deemed defective, you may be entitled to demand rectification or replacement of the Car, reduction of the Price and/or termination the Contract. You may also have the right to claim damages, subject to the limitations set out in Section 16.

9.4 We are liable to you for any non-conformity of the Car that exists at the Time of Delivery of the Car and that manifests itself within a period of three (3) years from the delivery. Any non-conformity that occurs during the first six (6) months after the Time of Delivery shall be deemed to have existed at the delivery unless proved otherwise.

9.5 Any non-conformity should be notified to our Customer Relation Centre in writing within a period of two (2) months from the moment you discovered the non-conformity. If you do not notify us within this period, you may lose your right to make a claim against us for lack of conformity under your Contract.

10. Volvo warranty

In addition to your legal rights summarised in Section 9 above, your Car comes with the warranties set out here - https://www.volvocars.com/uk/l/volvo-warranty/. The warranty is also described in the warranty manual that comes with the Car.

11. Car service

In case your Car is a fully electric car, a service programme (applicable for the first 60,000 miles or three (3) years from the date of delivery, whichever comes first) is included in the price and is further described in Appendix 2. Please note that you need to follow the scheduled service plan for your Car to benefit from the Volvo Warranty.

12. Insurance

Upon receiving your Order Confirmation, we will introduce you to our insurance partner, who can arrange temporary complimentary comprehensive insurance for the first seven (7) days of your purchase, subject to acceptance criteria from the insurer being met. Details on how to register for this complimentary insurance can be found here - https://www.cbvinsurance.co.uk/.

If you would like to continue using the insurance cover after the first seven (7) days, please accept your individual insurance quote (which will be sent to you by our insurance partner) before the end of the seven (7) days.

13. Roadside assistance

Your Car comes with our roadside assistance service. A description of the services included in the Price is available here - https://www.volvocars.com/uk/l/assistance/volvo-assistance/.

14. Digital service package

14.1 Your Car comes with a time limited digital service package which is further described in your car specification. The initial subscription term for the digital services is set out in your car specification and is included in the purchase price for your Car. The digital services are governed by separate Volvo Cars Terms of Services that you can find here - https://www.volvocars.com/uk/legal/terms/terms-services and in the Volvo Cars app. Please note that to activate and get access to some digital services that are being provided by a third-party service provider (that is not an entity within Volvo Car Group) you will have to separately accept the terms and conditions of such third party.

14.2 After the initial subscription period has ended, you will be offered to prolong or renew the digital services in your Car as a separate subscription, for which you will need to pay ongoing subscription fees, if you wish to continue using them. If you choose not to prolong or renew the digital services they will be turned off. This may also affect the functionality of other car applications and third party services and applications. You will however still be able to use the smartphone integration in the Car, FM radio and connect your mobile phone via Bluetooth. Other services will continue to run, if you do not renew the digital services, such as software updates, connected safety features, emergency call, breakdown call services etc.

14.3 Your digital services package comes with internet access services to enable you to fully enjoy the use of your Car. Please note that we apply a fair data usage policy (that you can find in the owners-manual of your Car) in terms of data consumption. We reserve the right to suspend or limit your access to or use of such internet access services if your data usage is very high and disproportionate in relation to other users. This may affect the performance of the digital services. The legitimate use of the internet access services for this purpose will not breach our fair usage policy, however, you must not use the internet access services in an excessive or unreasonable manner.

15. Volvo ID

In order to access or use certain digital/connected services in relation your Car you or the main driver of the Car will need a Volvo ID, which you can obtain online unless you already have one. The Volvo ID and the digital/connected services are governed by the General Terms and Conditions for Services - https://www.volvocars.com/uk/legal/terms/terms-services.

16. Our liability

16.1 We are only liable to you for losses which you suffer as a direct result of our breach of this Contract and which are reasonably foreseeable. We are not liable for any other losses. In particular, we shall not be liable or be deemed to be in breach of this Contract for reason of any delay in performing or any failure to perform, any of our obligations under this Contract, if the delay or failure was due to any cause beyond our reasonable control (e.g. war, natural disasters, pandemics and lock-downs). We always strive to keep delivery times as short as possible, but please note that such circumstances may cause delays compared to the estimated delivery times earlier communicated from us (because the factory building your Car and/or the logistics chain intended to transport your Car to our Retailer have been negatively affected).

16.2 You may have other rights granted by law and this Contract does not affect these.

16.3 This Contract does not exclude or limit our liability (if any) for any losses suffered as a result of: (i) death or personal injury caused by our negligence; (ii) fraud; (iii) fraudulent misrepresentation; or (iv) any matter which it would be illegal for us to exclude or attempt to exclude our liability.

16.4 Where any valid claim in respect of the Car (which is based on any defect in the quality or condition of the Car or our failure to meet the specification) is notified to us in accordance with Section 9.5, we shall be entitled at our sole discretion either to replace or repair the Car (or the part in question) free of charge or to refund you the Price of the Car (or a proportionate part of the Price), but we shall have no further liability to you.

17. Other general things you need to know

17.1 Any declarations or notifications you or we make under our Contract – for example, to cancel an order, to change any terms of our Contract, or to terminate our Contract – will only be effective if made by email or otherwise in writing. Oral statements or agreements are not sufficient, unless we have confirmed them by email or otherwise in writing.

17.2 We are responsible for the personal data processed in connection with your purchase of the Car. All processing will take place in accordance with applicable legislation concerning the processing of personal data as well as Volvo Cars’ Customer Privacy Policy - https://www.volvocars.com/uk/support/article/privacy-customer-privacy-policy.

17.3 We may assign or transfer our rights and obligations under this Contract to another company within the Volvo Car Group. We will let you know if this happens and make sure that the transfer will not reduce your contractual rights. You may only transfer your Contract (or any rights or obligations under our Contract) to another person if we consent to this in writing.

17.4 Any waiver by us or you of any breach of the terms of this Contract by the other shall be in writing and shall not be considered as a waiver of any subsequent breach of the same or of any other provision. Without prejudice to the generality of the foregoing, failure by either us or you to enforce or at any time or for any period any one or more of the conditions shall not be a waiver of them or of the right at any time subsequently to enforce all of them.

17.5 If any term of this Contract should be found invalid, you and we agree that the other terms of this Contract will remain valid and unaffected.

17.6 This Contract is for the benefit of you and Volvo Car UK Limited, and no term of the Contract will be enforceable by any other person that is not a party to it including any enforcement through the Contracts (Rights of Third Parties) Act 1999.

17.7 The laws of England and Wales govern this Contract. In the case of a dispute, you (or we) can bring legal proceedings in the competent English courts only, unless: (i) you live in Scotland, in which case you can bring legal proceedings in respect of the products in either the Scottish or the English courts; or (ii) you live in Northern Ireland, in which case you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

18. Introduction

The following sections 18-25 of this Contract are only applicable for business customers, by which we mean all corporate entities, partnerships and sole traders unless:

The term ‘you’ will refer to the legal entity Ordering the Car (or your approved driver where relevant for example Section 14) throughout these Terms.

19. What we expect from you

The following clause shall replace Section 2.1:

You confirm that you are a legal entity, having an official registered office address in the United Kingdom.

20. Ordering a car

Please note that the individual signing the Contract with Adobe Sign in accordance with Section 3 has to be authorised to sign on your behalf or has a duly signed power of attorney from you (if this is not in place, the individual may be personally held accountable). We reserve the right to require such proof of authorisation before proceeding with your Order and may conduct a credit check of you to verify signatory powers.

21. Delivery, handover and registration

The following clause shall replace Section 6.2:

When we schedule the exact delivery date, the individual named in the Order (who either must be authorised to sign on your behalf, e.g. as managing director or through a duly signed power of attorney) or another person authorised to sign on behalf of you needs to let us know which person that will pick-up the Car. We will then handover the Car if:

22. Changes and cancellations

Sections 7.3 to 7.8 and Appendix 1 shall not apply to business customers. You have however the right to cancel your Order five (5) business days after the Contract is sent for signing.

23. Your legal rights

Section 9.1 shall not apply to business customers.

24. Our liability

Notwithstanding Section 16.2, in case your Car should be defective you acknowledge and accept that this Contract, including the Volvo Warranty, exclusively regulates your rights and our liability.

25. Volvo Cars Code of Conduct for Business Partners

The Volvo Car Group has adopted a Code of Conduct for Business Partners, available at https://group.volvocars.com/sustainability. We expect you to be governed by the same or similar principles as those set out in the Code of Conduct for Business Partners.

Volvo Car Genuine Service

Wear and Tear

Specific Conditions

The Service Programme is applicable for 60,000 miles or three (3) years from the date of delivery, whichever comes first.

The Volvo Car Genuine Service may be amended by Volvo Cars, provided any amendment will not impact the application of the Volvo Cars warranty for your vehicle.

Exclusions:

The inclusion of wear and tear items in the Service Programme does not impact the reference to ‘wear and tear’ in the Warranty and Service book.

The Service Programme is subject to the General Service Programme Terms and Conditions as set out below.

* For more information about the details of the Service Programme contact the Customer Relation Centre.

1. Application of Terms

These General Service Programme Terms and Conditions (Service Terms) are valid for new Volvo cars. The Service Terms are applicable only to the specific car you have purchased and forms part of the contract for sale and purchase of the car.

2. Period of Service Programme etc.

3. Your obligations

The service shall be carried out according to Volvo Cars’ recommendations. Scheduled maintenance service is depending on time and annual mileage and can occur with different time intervals. For the Service Programme to be valid it is further required that you:

4. Transferring the Service Programme

If you sell or otherwise transfer the car to a new owner, the Service Programme follows the car. Any remaining service in the Service Programme can then be used by the new owner according to these Service Terms.

5. Disclaimer

Please note that not all wear and tear components are included in the Service Programme.

This Service Programme does not include any obligation of the authorised repairer or Volvo Cars to reimburse you in any way for costs, loss of income, loss of time or other damage, caused by you turning the car over to the repairer or caused by you being unable to use the car during the time it has been in the care of the repairer for agreed scheduled maintenance.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded restricted.