Question 1

What is a Care by Volvo subscription?

Accepted Answer

Care by Volvo is a flexible subscription lease program with an all-inclusive monthly payment. This payment includes the usage of the vehicle, maintenance, and other common services related to vehicle ownership. Volvo also takes care of the insurance coverage.

Question 2

What is the difference between a Care by Volvo subscription and a traditional car lease?

Accepted Answer

When you lease a car, you’re contracted for a longer time period, typically 36 months. With Care by Volvo, you don’t have the same long-term commitment, as you can cancel your subscription and return the vehicle any time after your 5th scheduled payment (for contracts entered into Illinois, you’re allowed to cancel after 12 months).

Question 3

What is included with Care by Volvo?

Accepted Answer

1,250 miles/month
Insurance coverage
Factory Scheduled Maintenance
Excess Wear Protection
Road Hazard Tire & Wheel Protection

Question 4

What is included in the maintenance?

Accepted Answer

With your Care by Volvo subscription, we include the factory scheduled maintenance services recommended for your Volvo (according to your Warranty & Maintenance booklet) with each 10,000 mile interval, at no charge. This also includes the wear items: replacement wiper blades, brake pads and rotors.

Question 5

What is Excess Wear Protection?

Accepted Answer

When your vehicle is returned, it will be subject to inspection by a third party. With Care by Volvo, we will waive up to $1,000 of excess wear on the condition report. Examples of excess wear includes large dents and dings to body panels, windshield damage, and tire replacement due to wear, scratched, gouged wheels and interior damage.

Question 6

What is Road Hazard Tire and Wheel Protection?

Accepted Answer

With Care by Volvo, we repair or replace unlimited tires and wheels damaged by road hazards, which include debris on the road or road conditions such as potholes. The wheel is covered when it cannot be balanced or will not hold air. Normal road characteristics, such as curbs, are not considered road hazards.

Question 7

What about taxes and registration fees?

Accepted Answer

Taxes and registration fees vary by state and are not included in the subscription price shown online. Your monthly payment including taxes and fees will be summarized to you before proceeding.

Based on your state of residence, the registration fee might need to be paid separately. You may also be required to pay an annual renewal registration fee that will not be included in your monthly payment.

Question 8

Can I purchase additional mileage with Care by Volvo?

Accepted Answer

The Care by Volvo subscription includes an allotment of 1,250 miles per month.  Unfortunately, we do not offer additional mileage to be purchased with Care by Volvo at this time.  If you run over the 1,250 mile per month allotment you will be charged an additional $.25 per mile when you turn in your Volvo.

Question 9

Where is Care by Volvo offered?

Accepted Answer

Care by Volvo is available for residents in US states excluding: CA, HI, MS, NC, ND, NY* and SD.

New York Residents: Care by Volvo, as described on this website, is not available for NY residents. An alternative subscription offer, not including insurance coverage, is available at New York Volvo retailers. Please contact 1-800-550-5658 for additional details.

Question 10

Who can subscribe to Care by Volvo?

Accepted Answer

A Care by Volvo subscription is for individual and family use, and not as a product for business use.

Question 11

Can I cancel my subscription early?

Accepted Answer

You can cancel your subscription any time after your 5th scheduled payment without incurring any early termination charges. Contracts entered into the state of Illinois will be eligible for cancellation after 12 months. This cancellation option applies to any new subscriptions starting October 21, 2020.

Question 12

Can I switch my Volvo vehicle to another model prior to the end of the 24 month term?

Accepted Answer

Care by Volvo is a flexible subscription program, and as long as you meet the required timeframe for the cancellation option, it is easy to return your vehicle and re-qualify for a new vehicle delivery. Please contact Customer Care to initiate your request for a new vehicle.

Question 13

Can I take my vehicle outside of the United States?

Accepted Answer

Yes, you can drive your vehicle in Canada for 30 days or less.

Question 14

What happens if I move out of state?

Accepted Answer

You would notify us of your address change, and we will mail you your new insurance cards. We will provide you with the required documentation for you to register the vehicle at your local DMV.

Unfortunately, we are not able to provide insurance cards in states where Care by Volvo is not offered.

Question 15

What happens in the event of a breakdown?

Accepted Answer

Customer Care will support you with 24/7 roadside assistance.

Question 16

What happens at the end of my subscription period?

Accepted Answer

At the end of your subscription period you will need to return the vehicle to an authorized Volvo retailer. You will receive a final bill for any excess mileage above your 1,250 miles/month allowance and excessive wear per the vehicle condition report above the $1,000 waiver. Additionally, a Vehicle Turn-in fee of $450 is applicable unless you decide to sign a new contract to subscribe, lease or finance a new Volvo at that time.

Question 17

Can I purchase my Volvo?

Accepted Answer

If you are interested in purchasing your Volvo, you are certainly welcome to do so. The purchase price of your Volvo will be listed on your Care by Volvo contract, so you are aware of the price from the beginning.

Question 18

How do I start a Care by Volvo subscription?

Accepted Answer

Start by choosing your car from our selection of in stock cars online, and your local dealer for car delivery. Alternatively, you also have the option to work with your local Volvo dealer to subscribe to a car on their lot. Once you select your car, you will complete a few simple steps to confirm your eligibility. Eligibility is based on insurance and credit factors. After your order is confirmed, our Care by Volvo customer care team will contact you to arrange delivery.

Question 19

What do I need to sign up?

Accepted Answer

You must have a valid US driver’s license.

Question 20

How is eligibility determined?

Accepted Answer

Program eligibility is determined by several different risk factors, including credit. If ineligible for the program, we won’t be able to provide the specific cause, as there are a number of factors that contribute to this decision. We do accept joint applications where both applicants will need to qualify for the subscription.

Question 21

Can I trade-in my car with Care by Volvo?

Accepted Answer

A trade-in cannot be applied to the Care by Volvo subscription. If you have a trade-in, your preferred Volvo dealer can assist you with your trade as a separate transaction.

Question 22

Can I cancel my new online Care by Volvo order, if necessary?

Accepted Answer

Yes, you will need to contact Customer Care at 1-800-550-5658 to cancel your online order prior to you signing the Care by Volvo agreement.

Question 23

Can Care by Volvo be combined with other offers?

Accepted Answer

Care by Volvo cannot be used in conjunction with any other promotional offer or special program.

Question 24

How does insurance work?

Accepted Answer

As part of the Care by Volvo program, Volvo takes care of insurance. We partner with Liberty Mutual Insurance to obtain comprehensive coverage for our vehicles.

Question 25

Who is eligible to drive the Care by Volvo vehicle?

Accepted Answer

Subject to state-specific rules, all drivers disclosed during the sign up process will be covered. Please contact 1-800-550-5658 if you have additional questions.

Question 26

How do I get my insurance documents?

Accepted Answer

All of the required insurance documents will be provided at time of delivery. Customer Care will also follow up with additional documents within 1 week of taking delivery.

To replace lost documents, please reach out to customer care at 1-800-550-5658

Question 27

What coverages are provided?

Accepted Answer

Coverages and limits are provided at or in excess of state requirements. Coverages and limits are pre-selected and cannot be modified. Your insurance coverage prohibits the use of the vehicle in any vehicle sharing program, to transport passengers or goods for hire.

If the insurance coverage or limits provided as part of the Care by Volvo program doesn't meet your needs, Volvo offers standard purchase and lease options along with your choice of purchasing your own personal insurance policy. Please contact Customer Care at 1-800-550-5658 for more information.

Question 28

What is the amount of the insurance deductible?

Accepted Answer

$500

Question 29

Can I add the Care by Volvo vehicle under my existing Umbrella policy?

Accepted Answer

This should be confirmed with your current umbrella insurance provider prior to taking delivery. We can provide you with the insurance coverage details and your vehicle VIN to share with your provider.

Question 30

What will happen in the event of a total loss?

Accepted Answer

Your Care by Volvo subscription includes Gap Insurance to provide you with a worry-free experience.  In the unfortunate event of a total loss situation, you will be responsible for your Care by Volvo subscription payments up to the date of the loss as well as your deductible.

Question 31

When does my subscription start?

Accepted Answer

After confirming eligibility, you can expect to take vehicle delivery within 2 weeks (subject to vehicle availability and transit time). Your subscription will start the day you take vehicle delivery.

Question 32

What vehicle delivery options do I have?

Accepted Answer

Once your vehicle is available, your selected dealer will contact you to schedule a time that works best for you to pick up the vehicle at the dealer.

Question 33

What do I need to provide to the dealership?

Accepted Answer

At the time of pick up, please bring your driver’s license and the first month’s payment.

Question 34

Are personal license plates/vanity plates allowed on Care by Volvo?

Accepted Answer

Yes.

Question 35

Can I add accessories to my vehicle?

Accepted Answer

Yes, you can purchase any Volvo accessory through your Volvo dealer however it cannot be rolled into your monthly payment.

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