Frequently asked questions

Care by Volvo is a 24 month subscription program with an all-inclusive monthly payment. This payment includes the usage of the vehicle, maintenance, and other common services related to vehicle ownership. Volvo also takes care of the insurance coverage.

• 15,000 miles/year
• Insurance coverage
• Factory Scheduled Maintenance
• Excess Wear Protection
• Road Hazard Tire & Wheel Protection
• 12 Month Upgrade Option

With your Care by Volvo subscription, we include the factory scheduled maintenance services recommended for your Volvo (according to your Warranty & Maintenance booklet) with each 10,000 mile interval, at no charge. This also includes the wear items: replacement wiper blades, brake pads and rotors.

When your vehicle is returned, it will be subject to inspection by a third party. With Care by Volvo; we will waive up to $1,000 of excess wear on the condition report. Examples of excess wear includes large dents and dings to body panels, windshield damage, and tire replacement due to wear, scratched, gouged wheels and interior damage.

With Care by Volvo, we repair or replace unlimited tires and wheels damaged by road hazards, which include debris on the road or road conditions such as potholes. The wheel is covered when it cannot be balanced or will not hold air. Normal road characteristics, such as curbs, are not considered road hazards.

The Care by Volvo subscription price excludes taxes and registration fees. These vary based on your address and are summarized in an estimate for you prior to picking up your vehicle.

The Care by Volvo subscription includes an allotment of 15,000 miles per year. Unfortunately, we do not offer additional mileage to be purchased with Care by Volvo at this time. If you run over the 15,000 mile per year allotment you will be charged an additional $.25 per mile when you turn in your Volvo.

Care by Volvo is available for residents in all US states, excluding NY.

You can start your subscription online or through the Care by Volvo app. Once you select your vehicle, you will complete a few simple steps to confirm your eligibility. Eligibility is based on insurance and credit factors.

You must have a valid US driver’s license and a minimum of 2 year’s credit history.

Insurance eligibility is determined by a number of different risk factors. Credit factors are also considered. We do accept joint applications where both applicants will need to qualify for the subscription.

A trade-in cannot be applied to the Care by Volvo subscription. If you have a trade-in, your preferred Volvo dealer can assist you with your trade as a separate transaction.

Yes, you will need to contact your Volvo Concierge directly to cancel your online order prior to you signing the Care by Volvo agreement.

Care by Volvo cannot be used in conjunction with any other promotional offer or special program.

As part of the Care by Volvo program, Volvo takes care of insurance. We partner with Liberty Mutual Insurance to obtain comprehensive coverage for our vehicles.

Subject to state-specific rules, all drivers disclosed during the sign up process will be covered. Please contact 1-800-550-5658 if you have additional questions.

All of the required insurance documents will be sent to you prior to the start of your subscription.

Coverages are state specific. Please contact Volvo Customer Care at 1-800-550-5658 for more information.

Your Care by Volvo subscription includes Gap Insurance to provide you with a worry-free experience.  In the unfortunate event of a total loss situation, you will be responsible for your Care by Volvo subscription payments up to the date of the loss as well as your deductible.

After confirming eligibility, you can expect to pick up your vehicle within 2 weeks (subject to vehicle availability and transit time). Your subscription term will start the day you pick up your vehicle.

Once your vehicle is available, your preferred dealer will contact you to schedule a time that works best for you.

At the time of pick up, please bring your driver’s license and insurance documents and the first month’s payment. Your insurance documents will be sent to you prior to your pick up day.

You can upgrade to a new Volvo any time after 12 months. Upgrading your vehicle will require you to reconfirm your eligibility and sign a new 24-month contract.

Yes, you can drive your vehicle in Canada for 30 days or less.

Yes.

Volvo On Call will support you 24/7.

Your subscription term is for 24 months. At the end of the subscription period you can subscribe to a new Care by Volvo, purchase your current vehicle, or turn-in your vehicle to any US Volvo dealer.

Yes, you can purchase any Volvo accessory through your Volvo dealer however it cannot be rolled into your monthly payment.

If you are interested in purchasing your Volvo, once your Care by Volvo subscription has ended, you are certainly welcome to do so.  The purchase price of your Volvo will be listed on your Care by Volvo contract so you are aware of the price from the beginning.