Care by Volvo

Frequently asked questions

Can't find what you are looking for? Contact our dedicated Care by Volvo Concierge via online chat or call, they will be happy to help.

About subscription

Care by Volvo is a 24-month subscription leasing program with an all-inclusive monthly payment. This payment includes the usage of the vehicle, maintenance, and other common services related to vehicle ownership. Volvo also takes care of the insurance coverage†.

When you lease a car, you are contracted for a longer period, typically 36 months. With Care by Volvo, you don’t have the same long-term commitment, as we provide you with the ability to cancel your subscription and return the vehicle any time after the 5th scheduled payment is due so long as you meet eligibility requirements. For contracts entered within the State of Illinois, your ability to cancel would begin after 12 months elapse in your term.

- 1,250 miles/month - Insurance coverage† - Enhanced Factory Scheduled Maintenance  - Excess Wear and Use Protection  - Roadside Assistance - Flexible Terms*

- Road Hazard Tire & Wheel Protection

With your Care by Volvo subscription, we include complimentary factory scheduled maintenance services recommended for your Volvo (according to your Warranty & Maintenance booklet) at each 10,000-mile interval. This maintenance offering is enhanced to also include common wear items: replacement wiper blades, brake pads, and rotors. This coverage enhancement is included for the principal 24-month term or the first 30,000 miles from starting mileage listed in the lease contract, whichever comes first.

When your vehicle is returned, it will be subject to inspection by a third party. With Care by Volvo, we will waive up to $1,000 of excess wear on the condition report. Examples of excess wear includes: large dents and dings to body panels, windshield damage, and tire replacement due to wear, scratched or gouged wheels, and interior damage.

With Care by Volvo, we repair or replace unlimited tires and wheels damaged by road hazards, which include debris on the road or road conditions such as potholes. This coverage is included for the principal 24-month term or the first 30,000 miles from starting mileage listed in the lease contract, whichever comes first.

Taxes and registration fees vary by state and are not included in the subscription price shown online. Your monthly payment including taxes and fees will be summarized to you before processing your order.
Based on your state of residence, the registration fee might need to be paid separately. You may also be required to pay the annual registration fee and an excise and/or personal property tax assessment which will not be included in your monthly payment.

The Care by Volvo subscription includes an allotment of 1,250 miles per month. Unfortunately, we do not offer additional mileage to be purchased with Care by Volvo at this time. If you exceed the 1,250 mile-per-month allotment, you will be charged an additional $0.25 per mile when you return your Volvo.

Care by Volvo is available for residents in US states excluding ND, SD, NC, HI, and MS. Care by Volvo subscriptions cannot be sold by retailers located in the states of Virginia or Florida. For New York and California residents only, an alternate subscription offer, not including insurance, is offered through retailers in those states.

Care by Volvo subscriptions are intended for individual and family use, not for business use.

Should you be in good standing with Volvo Car Financial Services, you can cancel your subscription any time after the 5th scheduled payment becomes due. Please be aware that at vehicle return you will receive a final bill for any excess mileage above your 1,250 mile/month allowance and excessive wear per the vehicle condition report above the $1,000 waiver. Contracts entered within the State of Illinois will be eligible for cancellation after 12 months.

Care by Volvo is a flexible subscription program. If you meet the requirements to utilize the cancellation option, it is easy to return your vehicle and re-apply for a new vehicle. You can begin your journey online, contact Care by Volvo Concierge, or visit your local retailer request a new subscription.

Yes, you can drive your vehicle in Canada for 30 days or less.

Notify Volvo Car Financial Services customer care within 15 days of relocating by calling 1-866-499-6793.
To obtain new insurance cards (where applicable) and required documentation for you to re-register the vehicle at your local DMV office, please contact Care by Volvo Concierge at 1-800-550-5658.
Unfortunately, we are not able to provide insurance coverage in states where Care by Volvo or Care by Volvo with insurance is not offered†. If you are planning to move to one of those states, please be prepared to either arrange for your own personal insurance policy or you can utilize the cancellation option listed above if eligible.

With your new Volvo subscription, you receive complimentary roadside assistance, with support available 24/7. Towing is available within 100 miles of the nearest Volvo retailer.

At the end of your subscription period, you will need to return the vehicle to an authorized Volvo retailer. You will receive a final bill for any excess mileage above your 1,250 miles/month allowance and excessive wear per the vehicle condition report above the $1,000 waiver.
Additionally, a disposition (turn-in) fee of $450 is applicable unless you decide to sign a new contract to subscribe, lease or finance a new Volvo car through Volvo Car Financial Services at that time.

If you are interested in purchasing your Volvo, you are welcome to do so. Contact your local retailer for more information.

Getting started

Start by choosing a car from our available vehicles online, or work with your retailer to choose a vehicle from their in-stock inventory.
After selecting a car, you will need to complete a few simple steps to confirm your eligibility. Eligibility is based on insurance and credit factors. Once your order is confirmed, our Care by Volvo Concierge Team will contact you to arrange delivery. If you choose to subscribe to a vehicle from your preferred retailer’s in-stock inventory, the retailer will help arrange delivery.

You must have a valid US driver’s license.

Program eligibility is determined by several different risk factors including credit. If ineligible for the program, we won’t be able to provide the specific cause, as there are several factors that contribute to this decision.
We do accept joint applications where both applicants will need to qualify for the subscription.

A trade-in cannot be applied to the Care by Volvo subscription. If you have a trade-in, your preferred Volvo retailer can assist you with your trade as a separate transaction.

Yes, you will need to contact our Care by Volvo Concierge team at 1-800-550-5658 to cancel your online order prior to you signing the Care by Volvo lease agreement.

Care by Volvo cannot be sold in conjunction with any other promotional offer or special program.


As part of the Care by Volvo program, Volvo takes care of insurance†. We partner with Liberty Mutual Insurance to obtain comprehensive coverage for our vehicles.

Subject to state-specific rules and eligibility requirements, all drivers disclosed during the sign-up process will be covered. Please contact 1-800-550-5658 if you have additional questions.

All required insurance documents will be provided at time of delivery. To obtain a copy of your insurance summary or to replace lost ID cards, please reach out to the Care by Volvo Concierge team at 1-800-550-5658.

Our commercial policy’s coverages and limits meet or exceed state requirements, are pre-selected, and cannot be modified. 
All operators must be disclosed at time of application.

  • Bodily injury/Physical Damage Liability: $300,000 Combined Single Limit
  • Uninsured and underinsured motorist: Equal to Combined Single Limit Liability limits
  • Comprehensive/collision deductible: $500 deductible
  • Personal Injury Protection, No-Fault, Medical Payments: Varies by state 
  • Hired and Non-Owned Auto Liability/Physical Damage Coverage: $300,000
  • Medical payments: $5,000 (if PIP is not available)
  • Rental or Transportation Expense Reimbursement: $45/day for up to 30 days

  Use of a subscription vehicle or any hired (like rental cars) or non-household-owned auto in conjunction with this insurance coverage in any vehicle sharing program or to transport passengers or goods for hire is prohibited; hired or non-household-owned autos may not be used for business purposes.
Please contact Care by Volvo Concierge at 1-800-550-5658 for complete coverage details as certain state-specific elections and restrictions may apply. This summary is for informational purposes only and does not provide coverage.


This should be confirmed with your current umbrella insurance provider prior to taking delivery. We can provide you with the insurance coverage details and your vehicle VIN to share with your provider.

Your Care by Volvo subscription includes GAP insurance to provide you with a worry-free experience. In the unfortunate event of a total loss situation, you will be responsible for your Care by Volvo subscription payments up to the date of the loss as well as your deductible.

Vehicle delivery

If you are starting your order online, after confirming eligibility, you can expect your vehicle to arrive at your selected retailer within about 2-3 weeks (subject to vehicle availability and transit time). Your subscription term will start the day you pick up your vehicle and sign the lease agreement.

Once your vehicle is available, your selected retailer will contact you to schedule a time that works best for you. You can pick up the vehicle at that retailer or if you prefer home delivery, please contact your preferred retailer for available options.

At the time of pick up, please bring your driver’s license and the first month’s payment.

Yes – contact your local retailer for more information.

Yes, you can purchase any Volvo accessory through your Volvo retailer however it cannot be rolled into your monthly payment.

*Contracts entered within the state of Illinois will be eligible for cancellation after 12 months.
**Taxes & registration fees vary by state and are not included in the subscription price online.
†New York and California Residents: Care by Volvo, as described on this website, is not available for NY or CA Residents. An alternative subscription offer, not including insurance coverage, is available at New York and California Volvo retailers. Please contact Care by Volvo Concierge at 1-800-550-5658 for additional information.

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