Privacy Policy

General
Website Policy
Volvo on Call
Volvo Valet
Retailer
California Applicant Policy
C40 Recharge Online Reservation

GENERAL PRIVACY STATEMENT

Last Updated: October 15, 2020

Below is a list of privacy policies that describe the different ways we at Volvo Car USA LLC (“Volvo Car USA”) collect, use, and share your personal information as part of our various services (the “Service Privacy Policies”). Please visit our Privacy Hub to read Service Privacy Policies related to our main services.

To learn about the processing of personal information collected through our website located at www.volvocars.com/us, please read our Website Privacy Policy.

Also below is a description, relevant across all of our services, of your rights under the California Consumer Privacy Act in connection with our processing of your personal information, as well as a general description of how we:

  • share your information with third parties;
  • protect your information;
  • process children’s information;
  • address Do Not Track;
  • make changes to our Privacy Statement and to the Service Privacy Policies; and
  • can be contacted for more information or questions.

Our various privacy policies do not apply to authorized Volvo Car retailers, or third parties to whom you directly give your information including, but not limited to, subscription services, insurance companies, or other third parties who may offer special rates or products to Volvo Car USA customers. These entities are independent of Volvo Car USA and responsible for their own collection of information. Please refer directly to those entities and their particular privacy policies for more information. This Privacy Statement does not apply to content you post on social media channels.

GENERAL SHARING

Below are ways in which we share your information and the purposes for which we share your information that are common across all of our services. To learn about additional sharing of your personal information for each service, please visit our Privacy Hub to read the relevant Service Privacy Policy.

In each case, we may share your personal information with the following parties for the following purposes:

  • as a result of a change in our corporate structure

    : in the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any part of our business, assets, or stock, we would share any personal information collected about you with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We would share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings;

  • to prevent harm

    : we will share personal information if we believe it is necessary to detect, investigate, prevent, or act against illegal activities, fraud, or situation(s) involving potential threats to the rights, property, or personal safety of any person;

  • for legal purposes

    : we will share personal information where we are legally required to do so such as in response to court orders, law enforcement, or legal process, including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our terms of service or other contracts; to defend against legal claims or demands; or to comply with the requirements of any applicable law; and

  • with your consent

    : apart from the reasons identified above, we may ask for your permission to share your personal information for a specific purpose. We will contact you and ask for your consent before you give us your personal information or before the personal information you already provided is shared for such purpose.

INFORMATION SECURITY

To protect your personal information from loss, theft, and unauthorized access, use, or disclosure, we have implemented technical, administrative, and physical security measures including 256-bit encryption, access controls, and secure development processes. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure or impenetrable.

CHILDREN’S PRIVACY

Our products and services are not intended to be used by children. We do not knowingly solicit or collect any personal information about children under the age of sixteen (16) nor knowingly allow children to order our products, communicate with us, or use any of our online services or mobile applications. If a child has provided us with personal information, a parent or guardian of that child may contact us to have that information deleted from our records. If you believe that we might have any information from a child under the age of sixteen (16), please tell us using the Contact Information listed below. We will take all reasonable steps to delete the child’s information as soon as possible except where necessary to protect the safety of the child or others as required by law.

Volvo Car USA does not have actual knowledge that it sells personal information of minors under the age of sixteen (16) years.

YOUR RIGHTS AS A RESIDENT OF NEVADA

We do not sell personal information collected through our website for monetary consideration. Under Nevada law, you may opt-out of future sales of your personal information collected through our website for monetary consideration. If you want to opt-out of any potential future sales, please e-mail us at: vcuscare@volvocars.com with “Opt-Out of Future Sale of Personal Information” in the subject line and body of your message.

YOUR RIGHTS AND CHOICES AS A RESIDENT OF CALIFORNIA

Under California law, consumers residing in California have certain rights with respect to the personal information about them that we collect and sell. These rights include: to access or delete the personal information that we have collected about them, to opt-out of the sale of their personal information by us to a third-party, and not to be discriminated against for exercising these rights.

Right to Access

: You have the right to request what personal information we have collected, used, shared for a business purpose, and sold about you within the preceding 12 months. Once we receive your request and confirm your identity, we will disclose to you the information we have collected about you.

Right to Deletion

: You have the right to request the deletion of your personal information that we collect about you, subject to certain exceptions. Once we receive your request and confirm your identity, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies under applicable law.

Right to Opt-Out

: You have the right to opt-out of the sale of your personal information by us to third parties for monetary or other valuable consideration. Each of the individual Service Privacy Policies sets out whether or not we sell personal information as such action is defined under California law in connection with such service. In the event that we do sell your personal information, you may opt-out. Across all of our digital properties, our collection and sharing of personal information through the use of certain cookies may be deemed a sale under the California Consumer Privacy Act. To exercise your right to opt-out of the sharing of your personal information to advertising partners through cookies, please use our OneTrust Cookie Manager.

Right to Non-Discrimination

: You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out. For example, this means we cannot deny goods or services to you or charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties, due to you having exercised your rights.

Exercising Your Rights

How to make requests:

To exercise your right to access, correct, or delete your personal information, you may submit a request through our online form here, via e-mail at vcuscare@volvocars.com, or by calling us at 1(800) 550-5658. You may only make a request for access twice within a 12-month period. To exercise your right to opt-out of the sharing of your personal information to advertising partners, which may be a sale under the California Consumer Privacy Act, please use our OneTrust Cookie Manager.

Authorized Agent:

If you are a resident of California, an authorized agent may make a verifiable consumer rights request related to your personal information. If you are an authorized agent making a request on behalf of a consumer, you must provide us with signed permission by the consumer that you are authorized to act on behalf of that consumer. If you are a legal entity, you must also provide us with documentation of your registration with the California Secretary of State. To submit such a request, please contact us via e-mail at vcuscare@volvocars.com

Verification:

The online form for access, correction, and deletion requests contains the information that we need to verify your identity and review your request. For requests submitted via telephone or e-mail, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information.

Timing:

We aim to respond to your request for access, correction, or deletion within the time required by applicable law. If we need more time to respond to your request, we will let you know of the reason and the extension period in writing.

DO NOT TRACK

We respond to Do Not Track (DNT) signals. DNT is a preference you can set on your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser. For more information, visit: https://www.eff.org/issues/do-not-track.

CHANGES TO OUR PRIVACY STATEMENT AND POLICIES

Volvo Car USA reserves the right to amend this Privacy Statement and each of our Service Privacy Policies at our discretion and at any time. If the changes allow us to use personal information in ways that materially affect your rights, we will post a special note on our digital platforms and, if required by law, will prompt you for your consent for certain changes. When we make changes this Privacy Statement or any of our Service Privacy Policies, we will post the updated Privacy Statement or Service Privacy Policy and update the “Last Updated” date. Each version of this Privacy Statement and any of our Service Privacy Policies will be identified by their Last Updated date.

CONTACT INFORMATION

If you have any questions or comments about this Privacy Statement or any of our Service Privacy Policies, please do not hesitate to contact us at:

Phone

: (800) 550-5658

Website

: www.volvocars.com/us

E-mail

: vcuscare@volvocars.com

Postal Address

: Volvo Car USA, LLC, Attention: Data Protection Coordinator, 1800 Volvo Place, Mahwah, NJ 07430