Last Updated: December 2, 2022
This General Privacy Statement (“Statement”) describes how Volvo Car USA LLC (“Volvo Car USA”, “we”, “us” or “our”) generally collects, uses, and discloses your personal information as part of our various websites, mobile applications, and other digital services (the “Service Privacy Notices”) or when you attend one of our vehicle events or roadshows. Please visit our Privacy Hub to read Service Privacy Notices related to our main services.
Below is a description, relevant across all our services, of your privacy rights under relevant US state laws in connection with our processing of your personal information, as well as a general description of how we:
Our various privacy policies and notices do not apply to authorized Volvo Car retailers or third parties to whom you directly give your information including, but not limited to, subscription services, insurance companies, or other third parties who may offer special rates or products to Volvo Car USA customers. These entities are independent of Volvo Car USA and responsible for their own collection of information. Please refer directly to those entities and their particular privacy policies for more information. This Privacy Statement does not apply to content you post on social media channels.
In each case, we may disclose your personal information with the following parties for the following purposes.
YOUR PERSONAL INFORMATION PRIVACY RIGHTS
As a current or prospective customer, we offer you the choice to exercise certain privacy rights regarding our processing of your personal information.
To exercise your privacy rights, you may submit a request using our Personal Information Privacy Rights Request Form or by clicking “Do Not Sell or Share My Personal Information” at the bottom of this webpage. You may also submit a request by e-mail at firstname.lastname@example.org or by calling us at 1(800) 550-5658. You may only submit two privacy rights requests within a 12-month period.
If you live in a state that gives you enhanced privacy rights – such as the California Privacy Rights Act (CPRA) - we will respond to all requests as required by law. If you live in a state that does not give you enhanced privacy rights, we will respond to all requests at our earliest opportunity.
Our Personal Information Privacy Rights Request Form contains the information we need to verify your identity and review your request. For requests submitted via e-mail or telephone, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. If we deny your privacy rights request due to a lack of identifiable information or other legal reason, you may appeal our decision by contacting us by e-mail at email@example.com.
To protect your personal information from loss, theft, and unauthorized access, use, or disclosure, we have implemented technical, administrative, and physical security measures including 256-bit encryption, access controls, and secure development processes. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure or impenetrable.
Our products and services are not intended to be used by children. We do not knowingly solicit or collect any personal information about children under the age of sixteen (16) nor knowingly allow children to order our products, communicate with us, or use any of our online services or mobile applications. If a child has provided us with personal information, a parent or guardian of that child may contact us to have that information deleted from our records. If you believe that we might have any information from a child under the age of sixteen (16), please tell us using the Contact Information listed below. We will take all reasonable steps to delete the child’s information as soon as possible except where necessary to protect the safety of the child or others as required by law.
Volvo Car USA does not have actual knowledge that it sells personal information of minors under the age of sixteen (16) years.
DO NOT TRACK
We respond to Do Not Track (DNT) signals. DNT is a preference you can set on your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser. For more information, visit: https://www.eff.org/issues/do-not-track.
CHANGES TO OUR PRIVACY STATEMENT AND NOTICES
If you have any questions or comments about this General Privacy Statement or any of our Service Privacy Policies, please do not hesitate to contact us at:
Phone: (800) 550-5658
Postal Address: Volvo Car USA, LLC, Attention: Data Protection Coordinator, 1800 Volvo Place, Mahwah, NJ 07430