Need any Help?

Q. With covid 19, what precautions have been taken to ensure my safety?
A: All test drives will be carried out with strict hygiene and social distancing measures in place for your
safety and peace of mind.
Please be assured that your retailer is taking all steps to ensure your safe visit. Once your test drive has
been booked and confirmed, your retailer will call you prior to your visit and can discuss the safety steps
they will take.
For further details regarding our covid 19 practices, please visit

Q. What should I do if I am feeling unwell or self-isolating and I have a test drive booked?
A: The safety of everyone is of paramount importance to us. If you are feeling unwell or have developed
any symptoms of covid-19 or are self – isolating, please advise your retailer immediately and your booking
will be re-arranged at a later date.

Q: How do I cancel or amend a booking?
A: Please advise the retailer you have booked with and they will cancel/amend your booking.

Q. Is there a selection of cars available with Test Drive+?
A: Currently XC40, XC60 and XC90 Mild and Recharge Plug-in Hybrids are available to book. In addition
XC40 Recharge Pure Electric is also available to book.

Q. Can the vehicle be modified?
A: Only non-modified vehicles are available. If a modification is necessary as a Motability customer, we
recommend you contact Motability so that they may direct you to a relevant convertor for specialist

Q: What if I receive a fine?
A: Any penalty charges incurred will be recharged to the driver.

Q: Can I connect my own phone/device to the vehicle?
A: Fitting a car phone or device to a loan vehicle is prohibited. All of our cars have Bluetooth pairing
functionality, however we recommend that you turn your phone off during the test drive. If you would like
to experience pairing your phone, your retailer can help you with this.

Q: Will I be accompanied on my test drive?
A: Due to covid 19, to ensure your safety, all test drives will be unaccompanied.

Q. What should I do in the event of an accident?
A: Please inform your retailer immediately.

Q. Do I need to complete a driving license check? Do I need to visit a retailer to do this?
A: Before your test drive, your retailer will ask to see your driving license. Please remember to bring it with

Q. Do I need to clean the car before returning?
A: No, but the car should not be excessively soiled inside or out. The condition of the car should be
commensurate with the length of the test drive and mileage covered during the test drive.

Q: Will the retailer explain the features/technology in the car?
A: Yes. You can also specify, at time of booking, if there is anything particular you wish to know before or
during your test drive.

Q: Are there age limits?
A: All drivers must be 25 years or over to participate in this test drive programme. Drivers over the age of
75 may be required to supply information confirming their fitness to drive.