Question 1

What is Lease?

Accepted Answer

Lease is a Personal Contract Hire (PCH). You lease the car of your choice for a set period of time.
Volvo Car UK Limited is working with an independent asset owning company called UK Automotive Solutions Limited (UKAS) that will be the owner and registered keeper of the cars for the Subscription and Lease (PCH/BCH) offers. This means that UKAS hires the car to you under the Hire Agreement but will appoint Volvo as an agent to perform services on their behalf.
For more details, please see the question “What is UK Automotive Solutions?” under Terms and conditions.

Question 2

What services are included in Lease?

Accepted Answer

If you have selected a fully electric car, the Volvo Car Service Plan Plus is included in your monthly payment and will follow the contract length.
For all other cars, there is no service plan included in the monthly payment. Instead you will have the option to add this to your order.
The above applies to Lease only.

Question 3

What is included in a Volvo Car Service Plan?

Accepted Answer

The Volvo Car Service Plan consists of Volvo Car Genuine Service which means the maintenance service work (which includes labour cost and material) is performed on your car in accordance with Volvo Car’s recommendations. This includes functionality and safety checks of limited wear & tear components, as well as actions performed at specified service intervals.
More information about the Volvo Car Genuine Service can be found in the owner’s manual and service and warranty handbook of your car.

Question 4

What is included in a Volvo Car Service Plan Plus?

Accepted Answer

Everything that is included in the Volvo Car Service Plan, but also specified wear & tear items such as brake pads, brake discs and wiper blades. Note that wear & tear repairs are at all times subject to the professional judgement of the Volvo Car service provider performing the service.

Question 5

What is not covered in a Volvo Car Service Plan or Volvo Car Service Plan Plus?

Accepted Answer

The service plans do not include any repair work, spare parts or consumables necessary to maintain the roadworthiness of your car (whether determined as a result of the maintenance services or otherwise), or any other work you agree to be carried out with the Volvo Car service provider. Fluids like AdBlue, washer fluid and coolant are also excluded.

Question 6

What is the duration of the service plan?

Accepted Answer

You can see the duration of your service plan under the subscription tab in Volvo Cars app (after delivery), or by looking at the order confirmation.
Note that the duration of the service plan is affected by your annual mileage. If the annual mileage is higher than the anticipated mileage per year (according to contract term) this will result in servicing dates being sooner than expected and will reduce the duration of the plan.

Question 7

How do I order a service plan?

Accepted Answer

If you have selected a fully electric car, the Volvo Car Service Plan Plus is included in your monthly payment and will follow the contract length. For all other cars, there is no service plan included in the monthly payment. Instead you will have the option to add this to your order.
Currently you can only order a service plan through a Volvo Specialist. However we are working towards offering service plans online. If you would like to add a service plan after an order has been placed, please contact your local Volvo Specialist and they will be able to support. We advise purchasing one when you receive your vehicle in order to qualify for the service plan packages.

Question 8

How often do I need to have the car serviced?

Accepted Answer

The need for service is dependent on time and annual mileage and can therefore occur with different time intervals. For non-electric cars, the interval is every year or 18,000 miles, whichever comes first. For electric cars, the interval is every second year or 18,000 miles, whichever comes first.

Question 9

Can I have my car serviced outside the Volvo network?

Accepted Answer

No, you need to visit a Volvo Specialist to have your vehicle serviced according to Volvo recommendations in accordance with the Volvo Car Service Programme.
Details of service can be found in the car’s service and warranty handbook. For further information please review the Warranty T&Cs [here](https://www.volvocars.com/uk/l/volvo-warranty/terms-and-conditions/ ).

Question 10

How do I make a service claim when having a service plan?

Accepted Answer

All servicing must be carried out by a Volvo Car service provider in the United Kingdom. When you book your service with the Volvo Specialist, you must let them know that you have a Volvo Car Service Plan.

Question 11

What happens in the case of maintenance/inspection?

Accepted Answer

When your vehicle is due a service, our Customer Relation Centre will contact you in good time. They will provide you with the contact information for a local Volvo Car service provider. Then you simply call the service provider to arrange a time that suits your schedule. You can also book your appointment using the digital service booking tool at https://www.volvocars.com/uk/service-booking

Question 12

If I terminate my lease early, will I get a refund on my service plan?

Accepted Answer

Volvo Cars Service Plans cannot be cancelled and will remain with the car. If you terminate your car lease then the service plan will end.

Question 13

What are the contract lengths for Lease?

Accepted Answer

You choose the term that suits you - either 24, 36 or 48 months.

Question 14

How do I know if Lease is right for me?

Accepted Answer

A car lease is an option if you’re keen to commit to driving a Volvo for a few years without the responsibility of ownership. You choose the term you would like – either 24, 36 or 48 months. The longer the term you select, the lower your monthly payment will be. Making an optional advance payment can further lower your monthly payment. What’s more, your car lease is tailored to match your needs, based on the car, flexible mileage and additional services. When your contract term ends, you simply return the car to us.

Question 15

How do I tailor my car lease to my needs?

Accepted Answer

Depending on your specified mileage within a flexible range and the number of services you would like to add, you can match your car lease to your driving. You can choose your mileage within a range from 6,000 to 40,000 miles annually (with mileage amounts increasing 2,000 miles incrementally). What’s more, you can upgrade or downgrade during your contract period, depending on if you are driving more or less than you expected. Upgrading or downgrading your car lease may have some cost implications.

Question 16

How do I start a car lease?

Accepted Answer

You can sign up for a car lease online anytime, anywhere.
1. Order your car.
Choose the model, colour and trim that suits your lifestyle, from saloons to SUVs. Choose either a ready-to-deliver car with quick delivery, or customise your own.
2. Choose the term of your car lease - either 24, 36 or 48 months.
Simply fill in your details to confirm your credentials and credit eligibility, then register for your Driveaway insurance. Your car lease can be tailored to suit your driving and personal needs.
3. Get your car.
Choose a Volvo Specialist for pickup or select home delivery and we’ll let you know when your model will be ready. If you agree to make an advance payment, you will need to pay this before you receive your car.
4. Hit the road.
Enjoy driving your Volvo!

Question 17

How long does it take to apply for a car lease?

Accepted Answer

Applying online is quick, taking just a few minutes (provided there are no complications with your credit assessment). However, we encourage you to take the time to read all important information carefully.

Question 18

Lease involves an online sign-up process, but can I sign up at a Volvo Specialist?

Accepted Answer

Yes, it is entirely your choice whether you would rather sign up online by yourself, or receive assistance and sign up for your car lease online at one of our participating Volvo Specialists.

Question 19

When does my car lease start?

Accepted Answer

Your car lease period begins as soon as you receive your car.

Question 20

Is insurance included?

Accepted Answer

The first 7 days of your car lease includes Volvo Driveaway insurance (subject to meeting our eligibility criteria). After that, you are responsible for obtaining your own insurance coverage by either choosing to continue with our fully flexible monthly Volvo Car Insurance or your own cover.
The cost of Volvo Car Insurance varies depending on several factors such as the vehicle you choose, your age, driving experience and where the vehicle is to be kept. You can obtain an indicative quote by filling out your details online [here](https://www.volvocarsinsurance.co.uk).
Please note that insurance is not included for Fleet & Business Online customers. However, sole traders are eligible for insurance coverage if the insurance is registered in an individual’s name.

Question 21

How does insurance work?

Accepted Answer

With Lease/Personal Contract Hire (PCH), we offer free Driveaway insurance up to 7 days of comprehensive cover, which means you don’t need to worry about insurance hassle. Just fill in your details and activate your policy, collect your car upon delivery, and drive away safely.
Whilst activating Driveaway cover, you will be presented with a quote for the fully flexible monthly Volvo Car Insurance that you can choose to purchase when your free Driveaway cover has ended. If you accept your quote for Volvo Car Insurance, you will pay for the first month upon registering and monthly thereafter.
You are always responsible for making sure that your car is covered by fully comprehensive insurance, whether it’s using our free Driveaway insurance, or accepting the flexible Volvo Car Insurance subscription, or if you instead prefer to arrange your own fully comprehensive insurance.
You must insure the vehicle continuously from and including the date of delivery for the replacement value and on a fully comprehensive basis; insure yourself and any authorised driver(s) against any claims for death, injury, loss or damage caused by the vehicle or its use; pay all insurance premiums on time; show us the certificate of insurance and premium receipt on request; and notify us of any loss, theft or damage to the vehicle and of any insurance claim made in respect of the vehicle.
Further details can be found at [https://www.volvocars.com/uk/car-finance/volvo-car-insurance](https://www.volvocars.com/uk/car-finance/volvo-car-insurance)

Question 22

How do I activate Driveaway cover?

Accepted Answer

Prior to collection of your new Volvo, you will be provided with a link to the online Driveaway activation page. Once you’ve answered some questions about you, your Volvo and your driving history, you will be able to activate your cover online. It’s simple to set up and can be completed in just a few minutes.

Question 23

Why should I take out Volvo Car Insurance cover?

Accepted Answer

Volvo Car Insurance guarantees the use of Volvo-approved bodyshops and genuine Volvo parts, in addition to a range of market-leading benefits. You have the flexibility to make changes, renew and cancel without charges. Your price is also guaranteed for 12 months.

Question 24

Can I use my own insurance with my car lease?

Accepted Answer

Yes. Although we strive for a smooth and hassle-free car leasing service, we understand that some of our customers might not want to utilise our free Driveaway insurance and instead wish to arrange their own fully comprehensive insurance, valid from the day the car is being collected and for as long as the car lease is valid.
It is important that you understand and make sure you and your own insurance policy complies with all conditions related to insurance in the Volvo customer Terms and Conditions. If arranging your own fully comprehensive insurance, you must inform the insurer at the application stage that you are neither the owner or registered keeper of the car, and that in case of a total loss, your insurer must compensate UK Automotive Solutions Limited for its market value directly.
You must also make sure that your own fully comprehensive insurance covers: - Accidental damages (i.e. if your car is damaged by accident, vandalism or malicious damage, including standard accessories on it). - Damages to windscreen and windows (including possible glass sunroof). - Fire & theft damages (If your car is lost or damaged by fire, lightning, explosion, theft or attempted theft, including standard accessories on it). - Third Party Liability insurance (i.e. damages to other vehicles, damages to property and injury to other people or animals). - Misfuelling cover (at least compensation for draining and cleaning the fuel tank at the filling station, or after being towed to a repairer). - Courtesy car (temporary replacement car in case of loss or insurance damage repair) should be selected as if your lease car is off the road. You will still be required to pay your monthly lease payments. - Your insurance cover must comply with Volvo authorised repairers/retailers being used for insurance related repairs of all lease cars, using only genuine manufacturer (OEM) parts. Exceptions may apply due to geographical circumstances in certain instances. However this requires prior approval by Volvo Car UK Limited. - The main policy holder of the insurance must also be the registered lease customer. - The policy must start on or before the delivery date of your car. You are at all times during your car lease responsible for making sure that your own insurance policy contains accurate information about the car, its ownership and drivers, such as licence plate number, car specification (e.g. engine type, equipment specification etc.), and the named drivers on the policy. You must also state that you are neither the owner or registered keeper of the car and that, in the case of a total loss, your insurer must compensate UK Automotive Solutions Limited for its market value directly. - The excess amount (your own risk in case of causing damage) should be maximum £1,200 per damage incident. - Your insurance provider must be an authorised provider of motor insurance in the UK (i.e. approved by the FCA). - If you take your lease car abroad, you must make sure the insurance includes foreign comprehensive cover (with exception of Roadside assistance).
Volvo Assistance (Roadside assistance and emergency assistance) is included for all lease cars 24/7. Consequently, the features included in Volvo Assistance are not required to be included in the insurance cover for the UK or abroad.

Question 25

Can I use your Volvo Driveaway insurance and then use my own insurance?

Accepted Answer

Yes. However you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my lease car?“.

Question 26

Do I need to activate my Driveaway insurance?

Accepted Answer

Yes, in order to activate the free Driveaway insurance, you must register via the activation link received in your email prior to collecting your car.

Question 27

What eligibility criteria apply to Driveaway insurance?

Accepted Answer

Driveaway insurance is offered to customers subscribing, buying or leasing a new Volvo, or buying a Selekt approved used Volvo, who meet the eligibility requirements. Some of these requirements include: drivers must be aged 19-85, hold a full UK or EU driving licence for minimum 12 months, and have a maximum 3 fault claims & 3 minor driving convictions in the past 5 years. For complete eligibility criteria please visit www.volvocarsinsurance.co.uk/driveaway
Please note that Fleet & Business Online customers are not eligible for any Volvo insurance products. However, sole proprietors are eligible for insurance coverage if the insurance is registered in an individual’s name.

Question 28

If I am not eligible for Driveaway insurance, can I still order a lease car?

Accepted Answer

Yes, and you may be eligible to obtain an individual quote for the flexible monthly Volvo Car Insurance instead, for which you can register at  www.volvocarsinsurance.co.uk/. You can use your own insurance. However you would need to ensure that your insurance meets our requirements listed in the question “Can I use my own insurance with my lease car?“

Question 29

What does the insurance cost for my lease car?

Accepted Answer

Insurance cost is personalised and depends on various factors such as car specification, driver age, claims history, driving licence penalty points, or if you require additional drivers or not. We offer free Volvo Driveaway insurance cover for up to 7 days when you buy or lease a new Volvo.
If you register for our free Driveaway insurance, you will be quoted individually for a fully flexible monthly (from day 8 and onwards) comprehensive insurance suitable for your car. You can also use your own insurance. However you would need to ensure that it meets our requirements listed in the question “Can I use my own insurance with my lease car?“

Question 30

What is the insurance excess?

Accepted Answer

The insurance excess is the amount you will be required to pay when you make a claim on your insurance policy. In other words, it’s the amount you agree to contribute towards the cost of a claim, for example if you have caused damage to the car (i.e. your own risk).
The excess payable depends on your selection in the Volvo Car Insurance policy, as well as other factors such as age and driving experience level.
The excess amount (your own risk in case of causing damage) should be maximum £1,200 per damage incident.

Question 31

What do I do in the event of a breakdown?

Accepted Answer

Please press the assist button in your car to connect directly to our Customer Relation Centre. They will organise help and ensure that you are mobile again as soon as possible.

Question 32

If I am in an accident or damage my car, what should I do?

Accepted Answer

In the case of any kind of accident or damage, report it without delay in accordance with your insurance provider’s requirements and ensure that such damage is repaired at a Volvo Cars authorised workshop. In the event of a break-in, theft or collision, please contact and consult with the police without delay. General guidelines for the UK can be found [here](https://www.gov.uk/vehicle-insurance/if-youre-in-an-accident).
If you have Volvo Car Insurance click [here] (volvocarsinsurance.co.uk) for further details on how you can submit your claim to the insurance provider.

Question 33

What do I do if I experience a puncture?

Accepted Answer

In the event you experience a puncture that cannot be repaired, your car lease does not cover the cost of replacement tyres.
VCUK uses the BVRLA guidelines when it comes to fair wear & tear.
In relation to tyres, the BVRLA guidelines explain that all tyres must meet the minimum UK legal requirements and comply with the vehicle manufacturers’ recommendations. For tyres to be considered within the fair wear & tear guidance contained in the BVRLA guidelines, ‘there must be no damage to sidewalls and tread, scuffs under 50mm on the total circumference of the wheel’. Following the BVRLA guidelines of what is acceptable under fair wear & tear, the puncture of a tyre would not fall under this category.
Generally, a tyre can only be repaired if it is a small puncture (less than 6mm in diameter) and falls within the central ¾ of the tyre. Anywhere else is deemed unsafe as it is too close to the sidewall. Other factors to take into consideration are what the tyre was punctured with and the general condition of the tyre (when considering the British standard BSAU159 set regulations). If the tyre is showing any sidewall damage, if there is visible bead wire or the rubber is distorted and cracking, then the tyre cannot be safely repaired and will need replacing.

Question 34

What if I need a replacement car while my car is being repaired?

Accepted Answer

As part of our Volvo promise, we offer alternative transportation of choice. There may be an additional surcharge for the provided services.

Question 35

Will my car need a tracker fitted to benefit from cover?

Accepted Answer

Vehicles over £75k and selected other models will need a Thatcham approved tracking device fitted with an active subscription, such as the Vodafone Automotive VTS S5 which has been specially engineered for Volvo Cars UK. For further information, please click [here](https://www.volvocars.com/images/v/-/media/market-assets/UK/Applications/DotCom/Documents/Shop/Insurance/Vehicle-Tracking-System-S5.pdf) or contact your local Volvo Specialist.

Question 36

Is it easy to make changes to my insurance policy after I’ve activated it?

Accepted Answer

Yes. You can make changes online 24/7 including updating your details and adding or removing cover. Any changes made are effective immediately and without any administration fees being charged.

Question 37

Is it easy to cancel if I change my mind?

Accepted Answer

Yes. You can cancel your cover online 24/7 without charge.

Question 38

What is the difference between the flexible Volvo Car Insurance cover and the free Driveaway insurance cover?

Accepted Answer

The following table highlights the difference in cover between the free Driveaway and Volvo Car Insurance:
https://wrisk.bitbucket.io/volvo/comparison/comparison.html

Question 39

Can I pay annually?

Accepted Answer

No. The new Volvo Car Insurance offering is a perpetual monthly subscription policy that you pay for on a monthly basis. But don’t worry, there are no additional costs for paying monthly and no interest charges.

Question 40

Does my Volvo Car Insurance cover my vehicle abroad?

Accepted Answer

Your Volvo Car insurance provides full policy cover for 90 days when you visit the EU (please refer to the Volvo Car Insurance policy terms for further details). You must not move the vehicle from the United Kingdom without the prior written consent of VCFSUK. For more information on travelling abroad, see the answer to “Can I drive my vehicle abroad?” (in Terms and Conditions).

Question 41

Who is eligible for Lease?

Accepted Answer

Private customer:
To apply for a car lease/Personal Contract Hire (PCH), you must: - Be at least 18 years of age - Reside in the UK at point of delivery - Hold a valid full driving licence - Have a UK income paid in GBP - Have a UK bank account

Question 42

What is UK Automotive Solutions Limited?

Accepted Answer

Volvo Car UK Limited is working with an independent asset owning company called UK Automotive Solutions Limited (UKAS) that will be the owner and registered keeper of the cars for the Subscription and Lease (PCH/BCH) offers.
This means that UKAS hires the car to you under the Hire Agreement but will appoint Volvo as an agent to perform services on their behalf.
Overall, this will have a limited impact on you as a customer since Volvo and our authorised Volvo retailers will be responsible for your customer experience and be your point of contact, but you will notice the following when subscribing or leasing a Volvo:
1. The Terms & Conditions will be split into a Hire agreement with UKAS and Services agreement with Volvo – meaning that you as a customer need to accept two agreements when you sign up to a subscription or a lease. 2. The payments you make for a subscription or lease will be split between Volvo and UKAS, which will be displayed in Checkout and on the invoices.

Question 43

What does the credit check process involve?

Accepted Answer

As part of the application process, Volvo Car UK Limited will perform a creditworthiness, affordability and identity-verification assessment.
For private and sole trader applicants, the creditworthiness and affordability assessment are performed on your personal financial position.
We use a third-party credit-reference agency, Experian, as part of our creditworthiness and affordability check. This process will involve a hard credit search and leave a footprint on your credit file showing that we have reviewed your credit report.
If you’d like an understanding about your credit file and the information held within, we encourage any of our private or business applicants to contact Experian. You can contact them via:
Telephone: 0800 013 8888 Website: www.experian.co.uk

Question 44

What information will I need to provide?

Accepted Answer

Private and Sole Trader applicants
You will need to provide the following: - Your full name, address and date of birth. - Your personal gross annual income, number of dependents and living arrangements. - Your personal sort code and bank account number details. This is where your monthly payments will be deducted from. To give you the best chance of quick acceptance, you should: - Ensure your address is accurate and up to date. - Use your full legal name. - Use a UK bank account which is registered in the same name as the applicant. - If asked for proof of income, identity or banking details during the application process, provide all required information in the requested format within the requested timeframe. In some cases, we may ask you to provide additional documentation to substantiate the information provided. Examples of these requests could include the following*:
A copy of your driver's licence, passport or other documentation to prove your address: e.g. your most recent payslips, an employment contract, HMRC tax return, pension P60 or statement, or registered accountant letter.
*Note: The documents listed above act as a guide only; it is not an exhaustive list. Volvo Car UK Limited reserves the right to decline applications if applicants are unable to satisfy our lending criteria.*

Question 45

Can I improve my chances of being accepted?

Accepted Answer

Volvo Car UK Limited works with the credit bureau Experian UK. The credit decision is based on our internal assessment, part of which takes into consideration the data provided to us by Experian. It is important to understand that the credit score itself is only one factor among many in the assessment of an application, and that our Customer Relations agents do not have access to the factors by which decisions are made.
To give us the best chance of accepting your car lease/Personal Contract Hire (PCH) application, you should: - Register to vote. By being visible on the Electoral Register, you will increase your chances of a lender confirming your identity electronically. - Ensure your credit information is up-to-date and accurate. - Check your credit score regularly and ensure it is as high as possible.

Question 46

What are the affordability criteria for Lease?

Accepted Answer

One of the requirements set by our regulator (the Financial Conduct Authority) is for lenders to act responsibly. As a responsible lender, we have a duty to ensure that our car lease is affordable and fits into an applicant’s financial life comfortably.
Personal and Sole Trader applicants:
The creditworthiness and affordability assessment for a private or sole trader applicant determines if an applicant’s monthly disposable income can support the selected lease product.
The monthly disposable income is calculated using a combination of the information provided by the applicant in their application, along with data provided by Experian. We assess all the information you provide within your application, any additional information you provide at our request and all the information received from Experian to determine whether your monthly disposable income can support the selected monthly payment.

Question 47

How many credit searches will I be subjected to as part of my order?

Accepted Answer

If the delivery of your order surpasses 90 days from your application date, we will complete two credit risk assessments. This is to ensure you remain eligible for our products according to Volvo Car UK Limited's credit criteria; ultimately ensuring that we are providing credit responsibly.
The first credit assessment will be conducted at point of application, and this will be a hard credit search that will leave a footprint on your credit report.
The second credit assessment will be conducted shortly before handover, only if the delivery of your vehicle takes longer than 90 days from application submission. Rest assured, this will be a soft check that will not impact or leave a hard footprint on your credit report.

Question 48

I’ve placed an order and my application has been credit referred. What does that mean?

Accepted Answer

Your application may be referred for several reasons. For example, we may not have been able to verify your identity electronically. Referrals require a manual review by our credit risk analysts. As a responsible lender, we want to take steps to ensure we continuously comply with the FCA’s requirements, and it is of equal importance that we understand our customer’s financial position.
Our Underwriting team will contact you if they need any additional information or documentation from you to progress your order. For your vehicle to remain reserved, we ask that you provide your documents within the requested timeframe.

Question 49

Why can’t agents explain why my application was declined?

Accepted Answer

While we’d love to help all our applicants drive a Volvo, certain circumstances can prevent us from progressing with some applications. Unfortunately, we are unable to provide individual feedback about why an application has been declined. This is because our specific lending criteria, and the information we receive from Experian about an applicant, is classed as being both commercially and personally sensitive data. We understand that this may be disappointing. However we have a duty to act responsibly and adhere to regulatory guidelines as set out by the FCA.
As our Customer Relations team is unable to comment on the decision, you may wish to contact Experian instead to learn more about the information held by them. You can view their ‘Credit Refused Guide’ via the link below, or contact them directly using the details provided:
https://www.experian.co.uk/consumer/guides/refused-credit.html
Telephone: 0800 013 8888 Website: www.experian.co.uk

Question 50

Can I use my company car allowance to obtain a car lease?

Accepted Answer

Absolutely.

Question 51

Can I share my lease car with someone else?

Accepted Answer

You can share your car with whoever you wish, as long as the person is named on an applicable fully comprehensive insurance policy. For avoidance of doubt, as the lease holder, you are responsible for ensuring all drivers of your car comply with the terms. Holders of a provisional valid driving licence may use the car, provided that such driving takes place in a non-commercial setting.

Question 52

How many miles am I limited to with Lease?

Accepted Answer

You will select an annual mileage allowance when you take out your car lease. You may request to change your mileage allowance at any time if you think you will exceed or fall short of your mileage allowance. If you change your mileage:
(i) Before the 25th of the month, your new mileage bucket will be adjusted in your next monthly payment. (ii) On or after the 25th of the month, your new mileage bucket will be adjusted in the following monthly payment.
A mileage change will recalculate your total mileage. Your new total mileage will be recalculated as the weighted sum of the selected mileage buckets throughout the duration of your contract (see examples below). If you exceed your new total mileage when you return or switch your lease car, you will be charged an excess mileage fee of £0.20 per mile. Please be aware that you will not receive a reimbursement for mileage you do not use.
**Example 1:** If you choose an annual mileage allowance of 6000 miles (monthly average of 500 miles) and decide to return your car after six months and 15 days, your mileage allowance up to this point would be (500 miles x 6.5 months) = 3250 miles If you exceed 3250 miles when returning your car, you will be charged for the excess mileage.
**Example 2:** If you choose an annual mileage bucket of 6000 miles (500 miles/month) for the first 12 months, then upgrade to an annual bucket of 18 000 miles (1,500 miles/month) for 6 months, then downgrade to an annual bucket 12 000 miles (1,000 miles/month) for 18 months and then return your vehicle; your total allowed mileage at contract termination will be calculated as: (500 miles x 12 months) + (1,500 miles x 6 months) + (1,000 miles x 18 months) = 33,000 miles
If you exceed 33,000 miles when returning your vehicle, you will be charged for the excess mileage.

Question 53

Can I drive my vehicle abroad?

Accepted Answer

You are allowed to enter and/or transit the vehicle to the following countries: Austria, Belgium, Bulgaria, Cyprus (applies only to areas under the control of the Republic of Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Iceland, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Portugal, Poland, Romania, Slovak Republic, Spain, Sweden, Switzerland, United Kingdom. If you wish to travel to a country not listed, please contact our Customer Relation Centre in advance.
If you take your lease car abroad, you must make sure; the insurance includes foreign comprehensive cover, you have the required documentation and you have our written permission. Please provide a minimum of two weeks’ notice and send the following information in your request to volvo-support@volvocars.com.
Vehicle registration mark: Your name: Date of travel from: Date of travel to: Additional driver’s name (if applicable): Your current address:
As per our Terms & Conditions, please note that there is a £20 charge for issuing a VE103 certificate, which is required for travelling abroad.

Question 54

Which costs are covered in Lease?

Accepted Answer

Your monthly payment covers some of the costs of operating your vehicle.
Insurance, Legal Mandatory Roadworthy Inspection (MOT), charging, fuel and other regular consumables such as AdBlue, washer fluid and oil, as well as toll or congestion charges are not included in your monthly payment.
For Lease: If you have selected a fully electric car, the Volvo Car Service is included in your monthly payment. All other cars (PHEVS/ICE) DO NOT include the Volvo Car Service Programme. You can purchase a service plan before you check out online, or via your Volvo Specialist when you collect your vehicle.
Insurance also sits outside of your car lease. However, we do offer you 7-day comprehensive Driveaway insurance. The 7-day insurance is subject to acceptance criteria from the insurer and requires you to separately register for the trial insurance at [volvocarsinsurance.co.uk](https://volvocarsinsurance.co.uk) – please see Insurance section below for more details.

Question 55

Are all prices quoted including VAT?

Accepted Answer

For consumers (personal customers), all car lease prices displayed online are gross prices including VAT. This means that the price you see is what you pay. For business customers, net prices are quoted. VAT will be added afterwards.

Question 56

What payment methods can I use?

Accepted Answer

When you sign up for a car lease/Personal Contract Hire (PCH), you will need to make a first monthly payment online by credit/debit card. We accept Visa, Mastercard and American Express.
This payment will be deducted from your first monthly invoice.
If you choose to make an optional advance payment, you will need to pay this via Bank Transfer before taking delivery of the car.
Other than your first monthly payment, you will make your monthly payments and any additional charges by Direct Debit. We will request your bank details to set up the Direct Debit and send you a copy of the Direct Debit mandate for your records.
Please make sure to renew the mandate if your bank details have changed.

Question 57

Do I need to pay for my Vehicle tax?

Accepted Answer

No, this will be included in your Lease!

Question 58

Is the MOT included in a car lease?

Accepted Answer

No, an MOT is not included. You will be responsible to ensure the MOT is carried out and paid for.

Question 59

Do I need to make an advance payment?

Accepted Answer

You will make a payment for the first month of your lease. You can also make an optional advance payment if you wish to do so. The advance payment is taken off the total cost of the car lease, with the remaining amount distributed equally over monthly payments until the end of the contract.
Example: Say you select a car that is priced at £500 per month with £0 advance payment for 36 months. Your total lease price for 36 months will be £18,000. If you choose to make an advance payment of £3000, your new monthly payment will be £416 per month. Your credit assessment will be performed on the £416 per month instead of £500 per month.

Question 60

What’s the sign-up fee?

Accepted Answer

There isn’t a sign-up fee! Once your order is confirmed, you will make your first monthly payment. This is then deducted from your next invoice on a pro-rated basis depending on when you take delivery of your car. Your lease payment will always be paid one month in advance.

Question 61

When will I be charged my monthly payment?

Accepted Answer

On the first working day of each month. Your lease payment will always be paid one month in advance.

Question 62

When will my account be debited and for what?

Accepted Answer

The first monthly payment will be deducted when the order for your car lease/Personal Contract Hire (PCH) is confirmed. This payment will be taken on a pro-rated basis depending on when you take delivery of the car.
You will pay the car lease payments monthly in advance on the first working day of each month. Any additional charges or fines will be settled monthly in arrears (usually together with the lease payment for the upcoming month). If you take delivery of your car in the last few days of the month, please note that your first and second monthly payments will be taken at a later date.
Click [here](https://www.volvocars.com/images/v/-/media/applications/cbvglobalselect/uk/pdfs/Care%20by%20Volvo%20invoicing%20examples.pdf) to view examples of invoicing periods and details.

Question 63

How does the first monthly payment work?

Accepted Answer

When you sign up for a car lease, you will need to make a first monthly payment to complete your order. This is equal to your normal monthly payment. You pay it online by credit/debit card..
When your order is approved, the first monthly payment will be deducted from your bank account. Prior to that, the amount will only be temporarily reserved in the account.
The first monthly payment is then deducted from your next invoice on a pro-rated basis depending on when you take delivery of the car.

Question 64

How quickly can I get a car?

Accepted Answer

Please click the [BROWSE CARS](https://www.volvocars.com/uk/shop/) link for the most up-to-date  information on estimated delivery times for all our car models.

FAQ - Lease

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