CONSUMER SURVEYS PRIVACY NOTICE

Last updated: October 11, 2021

This document describes how Volvo Cars (as defined below) processes your personal information when you engage with one of our consumer surveys (hereinafter "Consumer Survey").

You can find below:

  1. Who we are
  2. What personal information we collect and why
  3. How we protect your personal information
  4. How long we keep your data
  5. How we share your personal information
  6. Your rights in relation to the personal information we collect
  7. Contact Information
  8. Changes to our Privacy Notice

For information about how Volvo Cars: (1) shares your information generally throughout our services, (2) protects your information, (3) collects and processes children’s information, and (4) addresses Do Not Track, please see our Privacy Statement.

1. Who we are

For the purposes of GDPR, Volvo Car Corporation ("VCC"), having its registered office at Assar Gabrielssons Väg, 40531 Gothenburg, Sweden, company registration number 556074-3089, and Volvo Car USA LLC, having its registered office at 1800 Volvo Place, Mahwah, New Jersey 07430 ("VCUSA"), are joint controllers. For the purposes of CCPA and as pertaining to information of US residents, Volvo Car USA LLC facilitates the Consumer Survey and and collects the information on behalf of VCC as a service provider. VCC and Volvo Car USA LLC are hereinafter referred to as "Volvo Cars", "we", or "us".

2. What personal information we collect and why

  1. Information Collected From You

    Volvo Cars collects certain personal information from you when you participate in a Consumer Survey. "Personal Information" is information that identifies, relates to, describes, references, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer, household, or device. Specifically, Volvo Cars collects the following personal information for the corresponding purposes described below:

    • To Administer the Consumer Survey: We collect from you your identifiers (name, e-mail address , telephone number). To the extent GDPR applies, the data is processed based on your consent (Art. 6(1)(a) GDPR and Art. 13(1) of the ePrivacy Directive (2002/58/EC)) and is stored within Volvo Cars.
    • To classify the answers: We collect additional identifiers (salutation, age, gender, postal code, and city); commercial information (contract type, subscription number, vehicle relationship (contract/sales type starting and end date)) and Vehicle information (vehicle type, Vehicle Identification Number (VIN), and registration number (REG)). We use this information to conduct segmentation analysis of the substantive answers in the Consumer Survey based on age, gender, location, city of residence, vehicle type; relationship type etc in order to: inform and improve our customer service practices; inform and improve our products; determine and adapt supply to various markets and to analyze the performance of our warranty. To the extent GDPR applies, we process this information based on your consent (Art. 6(1)(a) GDPR and Art. 13(1) of the ePrivacy Directive (2002/58/EC)). VCUSA processes the information on VCC’s behalf as a service provider and uses the information for its own purposes in the improvement of customer services , supply, and warranty in a manner which does not include building or modifying household or consumer profiles.

    You can opt-out of participating in the survey at any time by clicking on the "unsubscribe" link in the survey correspondence to you. This will not affect our ability to use information you had already provided in survey responses before you unsubscribed. Please note that Volvo Cars will continue to send you emails necessary to the Services, your account, your purchase, or any assistance you request.

  2. Information Collected Automatically

    When you fill out the survey, we automatically collect identifiers (IP address) and internet or other electronic network activity information (device time, browser type, operating system). We use this information for functional purposes to project the Consumer Survey in the correct format.

    In addition to the personal information you provide, when you interact with the email invitation for the Consumer Survey we automatically collect information via web beacons or tracking pixels that tells us whether you have opened the Consumer Survey. We collect this data for statistical analysis and to understand the interests of our consumers. You can prevent this tracking by adjusting your emails settings to prevent the download of pictures.

3. How we protect your personal information

In order to keep your responses secure, the invitation for feedback provides you with an individualised questionnaire that no other person can access. The survey web site and our data storage facilities have security measures in place to protect the loss, misuse, and alteration of the information under our control.

Only certain employees have access to the personal information you provide us. They have access only for case handling, data analysis and quality control purposes.

4. How long we keep your personal information

Your survey feedback responses will be kept up to seven (7) years after you are no longer registered as an owner or driver of a Volvo Cars vehicle. Your personal information is anonymized after six (6) months or, if your answers generate a contact with Volvo Cars Customer Care or its Business Partners, twelve (12) months after the resolution of the issue.

5. How we share your personal information

For information about how we share your information generally throughout our services, please see our Privacy Statement.

Sharing for a business purpose

In the preceding twelve (12) months, we have shared your:

  • Personal identifiers, internet and other electronic activity information, commercial information and vehicle information with our service providers to support delivery of the Consumer Survey and Care Operations, including our data hosting provider, communications provider, and IT support.
  • Personal identifiers and internet and other electronic network activity information with our IT support to identify and repair errors, and to maintain and improve the Consumer Survey;
  • We share with VCC (on behalf of whom we collect it) the customer feedback results to be used for inform and improve our customer service practices; inform and improve our products; determine and adapt supply to various markets and to analyze the performance of our warrant

Your personal information will also be disclosed to your selected retailer (if applicable).

Sale of personal information

We do not sell your personal information collected through the Consumer Survey.

6. Your rights in relation to the information we collect

6.1. Your rights under GDPR

You have specific legal rights granted by the General Data Protection Regulation relating to the personal data we process about you. You can withdraw your consent or object to our processing of your data, access the data we hold about you, ask for rectification or restriction of your data, request to have your data ported to another entity, request that we delete your data, and finally you can file a complaint with a data protection supervisory authority. Details about your rights – what they mean, when and how you can exercise them - can be found in our Customer Privacy Policy.

6.2. Your rights under California Law

Under California law, consumers residing in California have certain rights with respect to the personal information about them that we collect and/or sell. If our collection of your personal information is subject to California law, you are entitled to the following rights:

  1. Right to access: You have the right to request what personal information we have collected, used, disclosed, shared for a business purpose, and sold about you within the preceding 12 months. Once we receive your request and confirm your identity, we will disclose to you the information we have collected about you.
  2. Right to deletion: You have the right to request the deletion of your personal information that we collect about you, subject to certain exceptions. Once we receive your request and confirm your identity, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies under applicable law.
  3. Right to opt-out: You have the right to opt-out of the sale of your personal information by us to third parties for monetary or other valuable consideration. Each of the individual Service Privacy Policies sets out whether or not we sell personal information as such action is defined under California law in connection with such service. We do not sell your personal information collected through a Consumer Survey. Across all of our digital properties, our collection and sharing of personal information through the use of certain cookies may be deemed a sale under the California Consumer Privacy Act. To exercise your right to opt-out of the sharing of your personal information to advertising partners through cookies, please use our OneTrust Cookie Manager.
  4. Right to non-discrimination: You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out. For example, this means we cannot deny goods or services to you or charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties, due to you having exercised your rights.

To exercise your right to access, correct, or delete your personal information, you may submit a request through our online form here, via e-mail at vcuscare@volvocars.com, or by calling us at 1(800) 550-5658. You may only make a request for access twice within a 12-month period. To exercise your right to opt-out of the sharing of your personal information to advertising partners, which may be a sale under the California Consumer Privacy Act, please use our OneTrust Cookie Manager.

If you are a resident of California, an authorized agent may make a verifiable consumer rights request related to your personal information. If you are an authorized agent making a request on behalf of a consumer, you must provide us with signed permission by the consumer that you are authorized to act on behalf of that consumer. If you are a legal entity, you must also provide us with documentation of your registration with the California Secretary of State. To submit such a request, please contact us via e-mail at vcuscare@volvocars.com.

The online form for access, correction, and deletion requests contains the information that we need to verify your identity and review your request. For requests submitted via telephone or e-mail, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. We aim to respond to your request for access, correction, or deletion within the time required by applicable law. If we need more time to respond to your request, we will let you know of the reason and the extension period in writing.

6.3. Your Rights Under Nevada Law

We do not sell personal information collected through the website hosting the Consumer Survey for monetary consideration. Under Nevada law, you may opt-out of future sales of your personal information collected through our website for monetary consideration. If you want to opt-out of any potential future sales, please e-mail us at: vcuscare@volvocars.com with "Opt-Out of Future Sale of Personal Data" in the subject line and body of your message.

7. Contact Information

To exercise your individual rights under GDPR, see Section 6.1 above and under CCPA see Section 6.2 above. To contact us with any questions about this notice:

Volvo Car USA LLC

1800 Volvo Place,

Mahwah, New Jersey 07430

Email: vcuscare@volvocars.com

8. Changes to our Privacy Notice

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this privacy notice at any time. For this reason, we encourage you to refer to this privacy notice on an ongoing basis. This privacy notice is current as of the date which appears at the top of the document. We will treat your personal information in a manner consistent with the privacy notice under which they were collected, unless we have your consent to treat them differently.