Specific terms for Fuel & Wash
We, at Volvo (as defined in Section 1.2 below), want to offer you the Fuel & Wash Services (as defined in Section 2.1 below).
By ticking a box in a digital acceptance process, or by accepting in another reproducible manner, you acknowledge that you have read these terms for Fuel & Wash (“Specific Terms for Fuel & Wash”) and accept that a binding agreement has been entered into between you and Volvo Car USA LLC (“Volvo” or “we”, “us”, or “our”) for use of the Fuel & Wash Services.
Further, by accepting these Specific Terms for Fuel & Wash, you accept that Volvo will provide Third Parties (as defined in Section 2.2 below) with information and digital keys to your car to make sure your car is responding and to be able to find (position, flash with headlights and honk), unlock and lock your car. The purpose of this is for the Third Parties to be able to fulfill the Fuel & Wash Services to your car.
To identify your car, we will pass on the registration number, model and colour to the Third Parties.
Additional terms from Third Parties apply to define pricing, availability, applicable cancellation fees and other attributes. There are certain locations where the Fuel & Wash Services are unavailable. For more details, see the Third Parties’ Specific Terms, which can be found at https://www.stratim.com/terms and https://filld.com/tos.
2. Description of Fuel & Wash Services
Fuel & Wash Services allow you to fill up or wash your car in a location defined by you as a customer. Depending on your city, the Fuel & Wash Services’ geographical coverage and availability might vary.
Volvo has set up arrangements with select companies (“Third Parties”) to be able to offer the Fuel & Wash Services. Third Parties vary between countries and regions.
For you to use Fuel & Wash Services, you must have a Volvo ID, an active Volvo On Call subscription, and you must have agreed to these Specific Terms for Fuel & Wash.
After that, you will be able to request gas fill ups and car washes via the Volvo on Call app.
3. Service specific use requirements
Volvo does not execute the Fuel & Wash Services. Instead, the Third Parties are responsible for the actual Fuel & Wash Service, but the agreement regarding the service fulfillment is exclusively between you and Volvo. To cover your car when it is in our possession or control, we and/or our Third Parties will maintain throughout the term comprehensive liability insurance covering bodily injury and property damage including general liability, garage liability and automotive third party liability insurance. In case of unsuccessful service fulfillment, you as a customer will only need to communicate with Volvo and our Customer Care. Contact details and more information are provided in Volvo on Call.
All information related to the Fuel & Wash Services (service requirements, instructions, timings, fees, etc.) is available in the Volvo on Call app.
When registering according to 1.2 for Volvo Fuel & Wash, we will verify that your car has the necessary technical features needed to make use of the Fuel & Wash Service.
When using Fuel & Wash Services, it is your responsibility to ensure that your car is permitted to drive on public roads on the terms and conditions from other stakeholders, including but not limited to insurance companies.
If it is necessary for you to move your car in order for the Fuel & Wash Service to be performed, the Third Party will inform you.
If you need support with Volvo Fuel & Wash, you should contact Volvo through the provided support phone number or email listed in the Volvo on Call app.
4. Fees and subscription
Registration for the Volvo Fuel & Wash is free of charge but ordering the Fuel & Wash Services is associated with a cost. You agree to pay and authorize our Third Party payment processor to charge according to available payment methods in Volvo on Call for all applicable fees and taxes associated with the use of Fuel & Wash Services.
To be able to use the Fuel & Wash Services, you must hold a valid Volvo on Call subscription.
Prices may vary depending on location and time. Before completing an order, the price will be clearly visible in the Volvo on Call app. You will also receive a receipt to your registered email after the order is complete.
You must provide a complete and accurate payment method and contact information to us. We may suspend or terminate your access to the Volvo Fuel & Wash Services if fees are 30 days past due. All fees and payments are non-refundable and non-transferable except as provided in these Specific Terms for Fuel & Wash.
Specific information on data processing relating to Fuel & Wash Services can be found at https://www.volvocars.com/us/footer/privacy.
Information notice – Fuel & Wash Services in Volvo on Call
Volvo Car USA LLC, a Delaware limited liability company, with address 1 Volvo Drive, Rockleigh, New Jersey 07647 (“VCUSA”, “we”, “our” and “us”), will as controller process your personal data as described below.
Purpose and legal basis for processing
We process the personal data that you provide in connection with signing up for the Fuel & Wash Services (the “Services”) and your ordering of the Services in the Volvo on Call app. The purposes of our processing of your personal data are:
- to administer your bookings (from purchase to fulfillment), scheduling, service provision, obtaining feedback and communicating updates related to the Services;
- statistics, research and development; and
to be able to recognize you as a recurrent customer and thus enhance your experience as a customer. The legal basis for our processing of your personal data in order to administer your signing up for the Services and your purchase and to follow up on the delivery of the Services is that this processing is necessary for the performance of our contract with you. The legal basis for our processing of your personal data in relation to the rest of the purposes is our legitimate interest.
Disclosure / Recipients of your personal data / Transfer
Your personal data will be disclosed to and processed by our business partners for the above purposes. Your personal data will also be disclosed to and processed by Volvo Car Corporation (a Swedish legal entity with registration number 556074-3089). In relation to our business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission.
We will retain your personal data up to 90 days after you are no longer registered as a Volvo on Call subscriber.
Your rights and contact information
For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints as well as contact details to our Data Protection Officer, please visit https://www.volvocars.com/us/footer/privacy.