Frequently asked questions

If you’re looking for a hassle-free and flexible alternative to leasing or buying a brand new car with no long-term commitment, then Care by Volvo is perfect for you!

You can subscribe online anytime, anywhere.

1. Order your car
   Choose the model, colour and trim that suits your lifestyle, from Saloons to SUVs.
   Choose either a pre-built car with quick delivery, or personalise your own.  
 

2. Start your subscription
   Simply fill in your details to confirm your order and credit eligibility, then register for your 30-day car insurance.  
 

3. Get your car
   Choose a retailer for pickup or select home delivery and we’ll let you know when your model will be ready.  
 

4. Hit the road
   Start driving your Volvo. You can change your car or cancel with just 3 months’ notice period.  

Subscribing online is quick, taking just a few minutes (providing there is no complications with your credit check).

Yes, it is entirely your choice whether you would rather sign up online by yourself, or receive assistance from a Volvo retailer and sign up in one of our participating dealerships.

With the exception of fixed-term subscription offers, all other subscriptions come with a 30-day, commitment-free trial period. If you decide Care by Volvo is not for you during this time period, simply hand back the car and you’ll only be charged 1 month’s subscription fee (your prepayment).

The trial period applies to first-time customers only and lasts for 30 days, starting on and including the day you receive the car (and up to and including the day you return it, should you decide not to continue your subscription). If you would like to terminate your subscription during the trial period, you need to let us know and schedule the return of the car. If the car is returned after the trial period ends, you’ll have to pay for any extra days’ usage.

A Care by Volvo subscription lets you enjoy all the perks of having a car with none of the hassle because most operating costs are covered. This includes essentials that you’d otherwise have to add later on, such as service, maintenance and replacement tyres (when worn through normal use).

Subscribing is also a more flexible way to access a car, as we ask for a minimal commitment compared to traditional finance agreements. With Care by Volvo, you only need to give 3 months’ notice to change car or cancel. Plus, once you get your car, you have 30 days to try it (first-time customers only). During that time, there’s no notice period – you simply hand the car back and will only be charged one month’s subscription fee.

Note: 30-day trial and 3 months' notice do not apply to fixed-term subscription offers.

Pre-built cars are readily available in stock and can be delivered within 30 days. If you want to customise features such as colour, upholstery or a tow bar, you should order a personalised car instead.

Depending on the car model and the choices you make, the delivery time for personalised cars varies. Other than that, the price and subscription conditions are the same for personalised and pre-built cars.

In order for the retailer to hand over the car, you must present your valid driving licence (and a utility bill issued within the last three months in the event your driving license does not show your current residential address) and current signed passport. You will also need to provide your insurance details (either your own insurance documents or the Care by Volvo insurance documents we sent you in advance). The same conditions apply for home delivery of your car.

Care by Volvo offers a semi-electric tow bar as an accessory. If you wish to add other accessories (for example a roof box), you may of course add this, but you would need to pay for these accessories outside of your subscription. A retrofitting of permanently installed accessories is not permitted. If you have any questions, feel free to contact our Customer Relation Centre.

Absolutely.

Flexibility has a lot of meanings, but here at Care by Volvo it means the freedom to choose the right car for you and your life. Unlike traditional finance offers, we offer a 30-day trial and just 3 months’ notice to change car or cancel.

Note: 30-day trial and 3 months' notice do not apply to fixed-term subscription offers.

You can change your vehicle at any time with just 3 months’ notice. If you decide to switch, the same rules apply for your next car.

If you want to switch, just contact our Care by Volvo Customer Relation Centre phone: 0800 0318065,
email: carebyvolvo-uk@volvocars.com.

Note: 3 months' notice does not apply to fixed-term subscription offers.

During the trial period of 30 days, you can cancel without a notice period. After the trial period, you can cancel your Care by Volvo subscription at any time with just 3 months’ notice. If you want to cancel your Care by Volvo subscription, just contact our Care by Volvo Customer Relation Centre (Phone: 0800 0318065, Email: carebyvolvo-uk@volvocars.com).

Note: 30-day trial and 3 months' notice do not apply to fixed-term subscription offers.

Once you have given notice to our Customer Relation Centre that you wish to end your subscription, they will arrange an appointment for the return of the vehicle at your house. As part of the return process, an independent inspector will come to your house to inspect the car with you for any excessive wear & tear in accordance with the BVRLA Fair Wear & Tear Guide and to note any missing items. Any identified costs will be invoiced to you within 4 weeks.

In case you are switching to another car your Care by Volvo retailer will contact you in good time before the end of the contract to arrange an appointment for handover of the new car and return of your current vehicle. As part of the return process, a preliminary inspection of the returned car will take place and any wear and tear on the vehicle will be documented in the return protocol. Afterwards the car will be inspected by our vehicle return centre and any charges will be identified. You will be given full information about such costs within 4 weeks after you return your car.

No, the Care by Volvo vehicles cannot be purchased at the end of the subscription.

Your Care by Volvo subscription fee covers all costs of operating your vehicle; you only pay for consumables such as fuel, AdBlue, washer fluid and oil (if it needs to be refilled before the scheduled inspection), as well as fees for speeding, tolls, and parking. For full details, please see our “List of charges” in the Care by Volvo customer Terms and Conditions, which you can download at the bottom of this page. 

Insurance also sits outside of your subscription fee however we do offer you 30-day comprehensive insurance. The 30-day insurance is subject to acceptance criteria from the insurer and requires you to separately register for the trial insurance at cbvinsurance.co.uk – please see Insurance section below.

For private customers, all Care by Volvo prices displayed online are gross prices including VAT. This means that the price you see is what you pay.

Payment is only possible via direct debit.

Wear and tear is expected, it’s just part of motoring! We therefore don’t charge for fair wear and tear. However, for excessive wear and tear in relation to the age and mileage of the vehicle you may be liable for necessary repair and maintenance costs to bring the car to a standard acceptable in accordance with the BVRLA Fair Wear & Tear Guide. For full details, please see BVRLA Fair Wear & Tear Guide here.

No, this is included in your subscription, along with any work required to pass the MOT.

£0, no deposit required!

There isn’t a sign-up fee! Once your order is confirmed, we will take your first monthly subscription fee as a prepayment, then you pay the same monthly subscription fee after you’ve taken delivery of your car to cover month two. Your subscription fee will always be paid a month in advance.

On the 1^st working day of each month. Your subscription fee will always be paid a month in advance.

The first month’s payment will be taken following acceptance of your subscription order (the “Prepayment”). The first and second monthly payments will be taken on a pro-rated basis depending on when you take delivery of the car.

You will pay the subscription fees monthly in advance on the first working day of each month. Any additional charges or fines will be settled monthly in arrears (usually together with the subscription fee for the upcoming month). If you take delivery of your car in the last few days of the month, please note that your first and second monthly payments will be taken at a later date.

Example 1 – Your subscription order is accepted 3^rd February, and you take delivery of your car between 1^st March and 25^th of March

9^th February – The Prepayment will be debited from your account. The Prepayment covers the first month´s subscription fee from the date of the delivery of the car.

1^st April – You will receive two invoices;

 
• 1^st monthly invoice (for period from date of delivery until 31^st March) – this invoice will be £0 (the subscription fee for this month is already covered by part of the prepayment);
• 2^nd monthly invoice (for period from 1^st April until 30^th April) – this invoice will cover the subscription fee for the remaining number of days which has not already been covered by the Prepayment;
 

1^st May

 
• 3^rd monthly invoice (for the period from 1^st May until 31^st May) – this invoice, and all subsequent invoices, will be for the full month subscription fee.
 

Example 2 – Your subscription order is accepted 3^rd February, and you take delivery of your car between 26^th March and 31^st March

9^th February – The Prepayment will be debited from your account. The Prepayment covers the first month´s subscription fee from the date of the delivery of the car.

1^st April – You will not receive any invoices.

1^st May – You will receive three invoices;

 
• 1^st monthly invoice (for period from date of delivery until 31^st March) – this invoice will be £0 (the subscription fee for this month is already covered by part of the prepayment);
• 2^nd monthly invoice (for period from 1^st April until 30^th April) – this invoice will cover the subscription fee for the remaining number of days which has not already been covered by the Prepayment;
• 3^rd  monthly invoice (for the period from 1^st May until 31^st May) – this invoice, and all subsequent invoices, will be for the full month subscription fee.
 

You can share your car with whomever you wish to as long as he/she is named on an applicable fully comprehensive insurance policy. For avoidance of doubt, as the subscriber you are responsible for ensuring all drivers of your car comply with the terms. Holders of a provisional valid driving licence may use the car, provided that such driving takes place in a non-commercial setting.

Yes, you are allowed to enter and/or transit the vehicle to the following countries: Austria, Belgium, Bulgaria, Cyprus (applies only to areas under the control of the Republic of Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Iceland, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Portugal, Poland, Romania, Sweden, Switzerland, Slovak Republic, Spain, If you wish to travel to a country not listed , please contact our Customer Relation Centre in advance. If you take your subscription car abroad, you have to make sure; the insurance includes foreign comprehensive cover, you have the required documentation and you have our written permission.

Your ordered Care by Volvo vehicle will be delivered to a Care by Volvo retailer of your choice. The selection of the delivery location will be made at the end of the ordering process, after the configuration of your desired vehicle.

Please observe the instructions in the driver's display first. If there are any further questions, please press the On Call button in your vehicle. Our Customer Relation Centre will then organise the necessary help for you.

Please press the On Call button to connect directly our Customer Relation Centre. They will organise help and ensure that you are mobile again as soon as possible.

When it is time for service our Customer Relation Centre will contact you in good time with information about the needed service to be performed and contact information to your Care by Volvo service partner. Then you just simply call your Care by Volvo service partner to schedule a time that fits your schedule.

Yes, customers may apply decals or signwriting to the vehicle provided that it is removed before the car is returned. Please note you are liable for any damage left behind once the film has been removed.

You are allowed to bring animals in your Care by Volvo vehicles. Keep in mind to make sure your animal is safe in the car as if they damage it (for example rip the leather), you will be liable for the cost.

No, smoking/vaping is not allowed in the car.

The first 30 days of your subscription includes insurance (subject to meeting our eligibility criteria), thereafter you can choose to continue with your Care by Volvo insurance, or choose to buy your own.

The cost of Care by Volvo insurance varies depending on several factors – namely the vehicle you choose, your age, driving experience and where the vehicle is to be kept. For example, an indicative quote for a 40 year old who has held a Full UK license for over 5 years with 4 years No Claims Bonus living in Guildford, Surrey driving a XC40 T3, would be £65.22 per month. You can obtain an indicative quote by speaking to one of the team.

Most Care by Volvo subscriptions include a 30-day comprehensive trial insurance which means you don’t need to worry about insurance hassle, just collect your car upon delivery, activate the start date and drive away safely. After the 30-day trial period you will be charged separately for your insurance on a monthly basis.

Providing you take our 30-day trial insurance we will contact you during this period to provide an individual quote for your ongoing subscription (Day 31 onwards).

You are at all times during your subscription responsible to make sure that your subscription car is covered by a fully comprehensive insurance, whether it’s using our 30-day trial insurance, or the individually quoted insurance following the 30-day trial (just make sure you accept your individual quote at latest before the expiry of the trial insurance) or if you instead prefer to arrange your own fully comprehensive insurance.

Further details can be found at cbvinsurance.co.uk

Note: 30-day trial does not apply to fixed-term subscription offers.

Yes, although we strive for a smooth and hassle-free car subscription service, we understand that some of our customers might not want to utilize the 30-day insurance and instead want to arrange their own fully comprehensive insurance valid from the day the car is being collected and for as long as the subscription is valid.

It is important you understand and make sure you and your own insurance policy complies with all conditions related to insurance in the Care by Volvo customer Terms and Conditions. If arranging your own fully comprehensive insurance you must inform the insurer already at the application stage that you are neither the owner or registered keeper of the car, and that in case of a total loss, your insurer must compensate the lawful owner of the car (Care by Volvo Car UK Limited) for its market value directly.

You must also make sure that your own fully comprehensive insurance covers; 

• Accidental damages (i.e. if your car is damaged by accident, vandalism or malicious damage, including standard accessories on it).
• Damages to windscreen and windows (including possible glass sun roof).
• Fire & theft damages (If your car is lost or damaged by fire, lightning, explosion, theft or attempted theft, including standard accessories on it).
• Third Party Liability insurance (i.e. damages to other vehicles, damages to property and injury to other people or animals).
• Misfuelling cover (at least compensation for draining and cleaning the fuel tank at the filling station, or after being towed to a repairer).
• Courtesy car (temporary replacement car in case of loss or insurance damage repair) should be selected as if your subscription car is off the road, you will still be required to pay your monthly subscription fees.
• Your insurance cover must comply to that Volvo Car authorised repairers/retailers should be used for insurance related repairs of all Care by Volvo subscription cars, using only genuine manufacturer (OEM) parts. Exceptions may apply for example due to geographical circumstances in certain occasions, but this then requires prior approval by Care by Volvo.
• The main policyholder of the insurance must also be the registered Care by Volvo subscription customer.
• The policy must start on or before the delivery date of your car and you are at all times during your subscription responsible for making sure that your own insurance policy contains accurate information of the car, its ownership and drivers, such as license plate number, car specification (e.g. engine type, equipment specification etc.), named drivers of the policy and that you are neither the owner or registered keeper of the car, and that in case of a total loss, your insurer must compensate the lawful owner (Care by Volvo Car UK Limited) of the car for its market value directly.
• The excess amount (your own risk in case of causing a damage) should be maximum £1,200 per damage incident.
• Your insurance provider must be an authorised provider of motor insurances in the UK (i.e. approved by the FCA).

If you take your subscription car abroad, you must make sure the insurance includes foreign comprehensive cover (with exception of Roadside assistance).

Volvo Assistance (Roadside assistance and emergency assistance) is included for all Care by Volvo subscription cars 24/7. Consequently, the features included in the Volvo Assistance is not required to be included in the insurance cover for UK or abroad.

Yes, but you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my subscription car?“. 

Yes, you need to activate the insurance by informing the Care by Volvo insurance provider of the start date, activation and contact details can be found on cbvinsurance.co.uk.

Essentially you need to be minimum aged 25, held a full UK or EU driving license for minimum 12 months and maximum 3 fault claims & 3 minor convictions in past 5 years. For complete eligibility criteria please visit cbvinsurance.co.uk.

Yes, and you can still register through cbvinsurance.co.uk to obtain an individual quote for a comprehensive insurance suitable for your Care by Volvo subscription car including its flexible term. You can of course also use your own insurance but you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my subscription car?“.

Insurance cost is individualised and depends on various factors such as car specification, driver age, claims history, driving license penalty points, if you require additional drivers or not etc. We offer 30-day comprehensive insurance when you sign up to our Care by Volvo subscription. If you register for our 30-day insurance, you will be quoted individually for a permanent (from day 31 and onwards) comprehensive insurance suitable for your Care by Volvo subscription car, including its flexible term. But you can also use your own insurance but you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my subscription car?“.

The insurance excess is the amount you will be required to pay when you make a claim on your insurance policy. In other words, it’s the amount you agree to contribute towards the cost of a claim, for example if you have caused damage to the car (i.e. your own risk).

The excess payable depends on your age; drivers aged 30 and over have an ADFT excess of £500, meanwhile drivers aged 29 and under have an ADFT excess of £750 (ADFT = Accidental Damage Fire & Theft).

In case of any kind of accident or damage, report this without delay in accordance with your insurance provider’s requirements and ensure that such damage is repaired at a Volvo Cars authorised workshop. In the event of a break-in, theft or collision, please contact and consult with the police without delay. General guidelines for UK can be found here: https://www.gov.uk/vehicle-insurance/if-youre-in-an-accident.

We will provide you with a courtesy car when you reasonably need one while your subscription car is being worked on at one of our authorised workshops. This only applies to workshop visits which have been approved by us in advance or if we ask you to book your car into the workshop (please let us know in advance if you require a courtesy car).