Volvo Cars Online Reservation Terms & Conditions

Updated May 2023

Volvo Car USA LLC - Online Reservation Terms & Conditions

This page sets out the terms and conditions (“Terms”) under which you are able (subject to availability) to make an online reservation (“Reservation”) for a new Volvo car. Please note that these Terms only apply to the Reservation and do not apply to the purchase or lease of a new Volvo car from the Volvo Cars retailer you choose (“Retailer”). The terms on which you purchase or lease a Volvo car from a Retailer will be set out in a separate contract to be entered into between you and the Retailer at a later date. Please read these Terms carefully and make sure that you understand them. By ticking the box below confirming your acceptance of these Terms you agree to be bound by them. If you do not accept these Terms, you will not be able to make the Reservation for the Volvo car. You should print a copy of these Terms or save them to your computer for future reference.


We operate the website We are Volvo Car USA LLC, a Delaware limited liability company with our principal place of business at 1800 Volvo Place, Mahwah, NJ 07430 USA.


    • 2.1 The opportunity to reserve a new Volvo car online is only open to US consumers. It is not open to corporate customers or consumers outside of the US.

    • 2.2 Your rights attaching to the Reservation are personal to you and may not be transferred to anyone else.

    • 2.3 You will be able to reserve a new Volvo car online until we remove this option from our website.


    • 3.1 You can make a Reservation by:

      (a) completing the online process; and

      (b) paying a refundable $500 deposit at the time of the Reservation (“Deposit”).

    • 3.2 Our online process will guide you through the steps you need to take. That process allows you to check and amend any errors before making the Reservation. Please take the time to read and check your Reservation at each page of the process.

    • 3.3 After you make your Reservation, we will send you an email acknowledging that we have received your Reservation and confirming that it has been accepted (“Reservation Confirmation”). Each Reservation Confirmation will have its own, unique reservation number.

    • 3.4 If you do not receive the Reservation Confirmation within 24 hours of completing the online process, please contact our Volvo Customer Care Center at 1-800-550-5658.


    • 4.1 Your Deposit is collected by the Retailer you select.

    • 4.2 The Deposit is payable by credit card and Wallet. We use STRIPE for internet payment services. You agree to STRIPE handling the payment transaction, your card details and any other information necessary for such payment transaction to be executed by STRIPE (including but not limited to fraud prevention). STRIPE is certified by banks and card acquirers to securely manage payment transactions. All communication between our website and your bank is handled by STRIPE and encrypted via Secure Sockets Layer (“SSL”).

    • 4.3 You are responsible for verifying that the payment transaction has been successfully completed. The Reservation will only be processed after the payment transaction for the Deposit is completed.

    • 4.4 The Deposit is refundable if you decide (before taking delivery) not to proceed with the purchase or lease of your new Volvo car.


    • 5.1 After submitting your Deposit you will receive an email with your order details. If you wish to discuss pricing or financing options you can contact your selected Retailer.

    • 5.2 When further pricing and options become available for this Volvo car you will be notified to build and submit your custom order.

    • 5.3 We will let you know when your new Volvo car is available for delivery (“Available Delivery Date”).

    • 5.4 To complete the purchase or lease of your new Volvo car, you will need to enter into a contract with the Retailer on or before delivery. The contract will record all the terms of the purchase or lease including final price, payment terms, delivery, and warranty between you and the Retailer.

    • 5.5 If you do not take delivery of your new Volvo car within 2 weeks of the Available Delivery Date:

      (a) your Reservation will lapse; and

      (b) the Deposit will be refunded to you.


    If you wish to contact us for any reason, you can do so by calling our Volvo Customer Care Center at 1-800-550-5658.


      • 7.1 We may revise these Terms as they apply to the Reservation from time to time to reflect changes in relevant laws and regulatory requirements.

      • 7.2 If we have to revise these Terms as they apply to your Reservation, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Reservation.


      • 8.1 You may cancel your Reservation at any time before you take delivery of your new Volvo car. This means that during that period if you decide for any reason that you do not want to proceed with the Reservation, you can notify your Retailer of your decision to cancel the Reservation and receive a refund of your Deposit. Your Retailer is able to assist with refunds of your Deposit if you (i) choose to cancel your Reservation or (ii) you do not take delivery of your car within two weeks of the Available Delivery Date.

      • 8.2 If you cancel your Reservation, your Deposit will be refunded.


      • 9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. An “Event Outside Our Control” is any act or event beyond our reasonable control.

      • 9.2 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

        (a) we will contact you as soon as reasonably possible to notify you; and

        (b) our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

      • 9.3 You may cancel the Reservation if it is affected by an Event Outside Our Control. To cancel please contact your Retailer and they will refund the Deposit.


      • 10.1 We are responsible for the personal data processed in connection with the Reservation. All processing will take place in accordance with applicable legislation concerning processing of personal data as well as our Privacy Notice.

      • 10.2 You acknowledge that your personal data is processed not only by us but also by authorized Volvo Retailers as well as Volvo Car Corporation, a Swedish company with registration number 556074-3089, located at Assar Gabrielssons Vag SE-405 31 Gothenburg, Sweden, and its affiliates. Your personal data will only be processed and shared as explained in our You also acknowledge that we, Volvo Car Corporation and such affiliates, Retailers, and partners may conduct their processing of your personal data outside the US and in countries other than your country of residence, and for such reasons may transfer your personal data to Sweden and such other countries, including but not limited to transfers of your personal data into and out of the European Economic Area (EEA) and processing thereof within as well as outside of the EEA.

      11. USE OF OUR SITE

      Your use of our website is also governed by the other terms and conditions on the site including “Privacy”, “Legal” and “Cookies”. Please take the time to read these, as they include important terms which apply to you.


        If we have to contact you or give you notice in writing, we will do so by phone, email or by pre- paid post to the address you provide to us during the Reservation process.


          • 13.1 We may transfer our rights and obligations to another organization, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

          • 13.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

          • 13.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

          • 13.4 You confirm that you are not a person on any sanctions list imposed by the UN, EU, United Kingdom or US or acting on behalf of a person designated on any such list, and that you will not sell, provide or transfer any Volvo product to any such sanctioned person, or to any person located in a country or territory which is, or whose government is, the subject of comprehensive sanctions, currently Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, the so-called Donetsk People’s Republic, or the so-called Luhansk People’s Republic. If at any time this turns out not to be true, your Reservation and all orders made and all agreements concluded or that have not yet been finally executed may be terminated with immediate effect, without any liability to compensate you whatsoever. Furthermore, according to law we may not be able to repay any payments that you may have made to us.

          14. LAW

          Unless otherwise required by mandatory law, these Terms and the agreement constituted by your acceptance here of, are subject to the laws of the State of New Jersey. The exclusive venue, for all claims arising from or related to these Terms, shall, unless otherwise required by mandatory law be submit to the exclusive jurisdiction of the State or Federal Courts of New Jersey.