Volvo Roadside Assistance Europe
We’re committed to your safety when you’re overseas.
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Require assistance? We’ve got you covered 24/7.
For Volvo Overseas Delivery customers: if you experience a breakdown or accident leading to immediate immobilization of your vehicle at the roadside or at home, we will arrange and pay for attendance at your vehicle to attempt a repair.*
FAQs and Phone Numbers
Phone Numbers by Country - We’re ready for your call. At your service wherever you are.**
ALBANIA +355 4 225 07 77
ANDORRA +34 900 115 115
AUSTRIA +43 1 25 119 19398
BELARUS +375 17 233 90 45
BELGIUM +32 2 286 33 88
BOSNIA AND HERZEGOVINA +387 33 282 102
BULGARIA +359 2 986 73 52
CROATIA +385 1 4640 141
CYPRUS +357 22 31 31 31
THE CZECH REPUBLIC +420 261 104 348
DENMARK +45 80 30 85 10
ESTONIA +372 69 79 199
FINLAND +358 9 774 764 00
FRANCE +33 4 72 17 13 48
MACEDONIA (FYROM) +389 2 3181 192
GERMANY +49 89 76 76 40 74
GIBRALTAR +34 91 594 00 86
GREECE +30 210 9462 058
HUNGARY +36 1 345 17 75
ICELAND +354 5 112 112
THE REPUBLIC OF IRELAND +353 1 617 95 61
ITALY & SAN MARINO & VATICAN CITY +39 02 66 10 56 73
LATVIA +371 67 56 65 86
LITHUANIA +370 5 210 44 25
LUXEMBOURG +352 25 36 36 301
MALTA +356 21 24 69 68
MOLDOVA +40 21 317 46 90
MONACO +33 4 72 17 13 48
MONTENEGRO +382 20 234 038
THE NETHERLANDS +31 70 314 51 76
NORWAY +47 800 300 60
POLAND +48 61 83 19 928
PORTUGAL +351 21 942 91 52
ROMANIA +40 21 317 46 90
RUSSIA +7 495 646 34 77
SERBIA +381 11 240 43 51
SLOVAKIA +421 2 49 20 59 63
SLOVENIA +386 1 530 53 10
SPAIN +34 91 594 00 86
SWEDEN +46 771 190 900
SWITZERLAND & LIECHTENSTEIN +41 58 827 61 99
TURKEY +90 216 560 07 50
UKRAINE +380 44 494 29 52
THE UNITED KINGDOM 00800 33 22 88 77
Accomodation
When: When a roadside repair is not possible, after the breakdown, accident, fire, theft, theft-attempt, vandalism, or self-inflicted incident.
How: Volvo Assistance will arrange and pay for roadside assistance—or towing of the vehicle—from the site of the breakdown or accident to the nearest authorized Volvo workshop or to a Service Network location. Any costs for spare parts not covered by the vehicle warranty will be charged to you.
Additional services & costs
When: If you wish to await the completion of repairs when your vehicle is immobilized more than 80 km from your usual place of residence.
How: Volvo Assistance arranges and pays for your hotel expenses for the duration of the repair up to a maximum of 4 nights and up to an amount of €100 per day and per beneficiary. Cannot be combined with rental car or return to place of residence or continuation of travel.
Recovery of the repaired vehicle
When: Breakdown or accident leading to repair provided that repair cannot be completed within half a day after breakdown. Please note: A rental car will only be provided by Volvo Assistance if your Volvo is immobilized and not drivable.
How: Volvo Assistance will approve and arrange for a rental car of equivalent size to be provided for the duration of the repair up to a maximum of 3 working days (1 working day in case of accident, fire, theft, theft attempt, vandalism). This offer cannot be combined with accommodation, return to residence or continuation of travel.
Rental vehicle
When: Breakdown or accident, leading to the vehicle being immobilized for more than half a working day.
How: Volvo Assistance will organize and pay for either your return to your home if you live in Europe, or to your temporary residence if you are a visitor to Europe or the continuation of the travel to your destination in Europe. Maximum €600 per beneficiary. Cannot be combined with rental car or accommodation.
Return to place of residence or continuation of travel
When: Immobilization for more than half a working day, the vehicle is repaired, and you have returned to your temporary or permanent residence as per the above.
How: Volvo Assistance will pay for a ticket for one of the beneficiaries to recover the repaired vehicle. First class train or, if the travel time exceeds 8 hours, economy class air travel.
Towing
Volvo Assistance will assist with information and international message services, banking arrangements and spare parts dispatch.
Any costs of spare parts not covered by the vehicle warranty will be charged to you.
Let us know. Always identify yourself as a Volvo Overseas Delivery customer.
Military
Roadside services in Europe are available up to 3 years after your confirmed delivery date.
Tourist
Roadside services in Europe are available up to 6 months after your confirmed delivery date.
This is not an automobile liability or physical damage insurance contract.
* No mileage limit. Any costs for spare parts not covered by the vehicle warranty will be charged to you.
** Due to changes in European telephone companies numbering, which are beyond our control,
it is possible that some of the listed numbers will change during the period of the cover of this programme.
In case of such difficulties, please contact Volvo Assistance France at +33-4-721 713 48 to request accurate contact information.
Coverage in France: due to French law, Volvo Assistance cannot provide coverage on French Toll-roads.
Coverage in Russia is limited to main regions and within a 200 km-radius surrounding the biggest cities in Russia.