WEBSITE PRIVACY POLICY

Last Updated: October 15, 2020

This Service Privacy Policy describes the privacy practices of Volvo Car USA LLC (“Volvo Car USA”, “we”, “our”, or “us”) with respect to the processing of personal information collection through our website located at https://www.volvocars.com/us (“Website”). This Service Privacy Policy sets forth:

  • information we collect and why;
  • how we share your information; and
  • your rights about this use and sharing.

For information about how we share your information generally throughout our services, protect your information, process children’s information, address Do Not Track, make changes to our Privacy Statement and Service Privacy Policies, and can be contacted, please see our Privacy Statement.

This Service Privacy Policy does not apply to authorized Volvo Cars retailers, or third parties to whom you directly provide your information including, but not limited to, subscription services, insurance companies, or other third parties who may offer special rates or products to Volvo Car USA customers, nor to content posted on social media channels. These entities are independent of Volvo Car USA and responsible for their own collection of information. Please refer directly to those entities and their particular privacy policies for more information.

INFORMATION WE COLLECT AND WHY

Volvo Car USA collects certain personal information from you when you use our Website. “Personal information” is information that identifies, relates to, describes, references, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer, household or device. Some personal information we collect from you, either directly or automatically, and some personal information we may receive from other parties such as our Volvo retailers, our service providers, the government, or other third parties. This is explained below.

When you:

  1. Access and Use or Website

    : We automatically collect your personal identifiers (such as your IP address), location information (such as may be determined from your IP address), internet activity information (such as usage information), and device information (such as hardware model, operating system, browser, and your Website preferences) to provide our Website to you.
  2. Use our Build & Price Tool

    : We collect from you your identifiers (such as your first and last name, email address, and phone number), your location information (such as your zip code), and your internet activity information (such as the Volvo vehicle and its features you put together using the tool) to provide you with a price quote from a local retailer.
  3. Use Our “Request a Quote” Tool

    : We collect from you your identifiers (such as your first and last name, email address, and phone number) and your location information (such as your zip code) to provide you with a price quote from a local retailer.
  4. Schedule a Test Drive

    : We collect from you your location information (such as you zip code) to provide you with a list of local retailers for your choice in scheduling. We also collect from you your identifiers (such as your first and last name, email address, and phone number), as well as any additional personal information you choose to include in the webform, to submit your request to schedule a test drive to the selected local retailer.
  5. Sign Up for Our Mailing List

    : We collect from you your identifiers (such as your first and last name and email address) and location information (such as your zip code) to send you email updates, including special offers and other information from Volvo Car USA by email. You can opt-out of receiving emails at any time by clicking the “unsubscribe” button included in all marketing emails, or by contacting us at the contact information provided here.
  6. Search New Car Inventory

    : We collect from you your location information (such as your zip code) to provide you with a list of Volvo vehicles available at local retailers.
  7. Use Our “Find a Dealer” Tool

    : We collect from you your location information (such as your zip code) to provide you with a list of local retailers.
  8. Use Our “Certified Collision” Search

    : We collect from you your location information (such as your zip code) you to provide you with a list of local Certified Collision Facilities.
  9. Use Our “Volvo Chat” Service

    : We collect from you your identifiers (such as your first and last name and email address), as well as any other personal information you choose to provide in the chat communication, to chat with you and respond to your queries.
  10. Search for Volvo Genuine Parts or Accessories

    : We collect from you your vehicle information (such as your vehicle model and year) and your location information (such as your zip code) to provide you with information on the specific vehicle parts or accessories and a list of local retailers from whom you may purchase those parts or accessories.
  11. Sign Up for a Volvo ID

    : We collect from you your identifiers (such as your first and last name, email address, and telephone number) to create your Volvo ID.
  12. Search Recall Information

    : We collect from you your identifiers (such as your VIN) to provide you with the relevant recall information, if any exists.
  13. Submit Your My Volvo Story

    : We collect from you your identifiers (such as your first and last name, phone number, email address), your location information (such as your city or state), your vehicle information (such as your Volvo model, year, and propulsion), and any other personal information you choose to include in your story such as any photos or videos. We use this information to review your submission and share your My Volvo Story on our Website.
  14. Submit a Trade-In-Value Request

    : We collect from you your vehicle information (such as your vehicle model and year), your location information (such as your zip code), and your identifiers (such as your first and last name, phone number, and email address) to provide you with your estimated trade-in value.
  15. Register Your Volvo

    : We collect from you your identifiers (such as your first and last name, email address, and phone number) and location information (your mailing address) to process your registration request.
  16. Apply for a Job with Volvo Car USA

    : Our collection, use, and sharing of personal information for job applicants residing in the State of California is governed by our California Applicant Privacy Policy.
  17. Search for or Purchase Volvo Lifestyle Accessories

    : Our collection, use, and sharing of personal information related to lifestyle accessories is governed by our Volvo Collection Privacy Policy.
  18. Contact Us

    : We may collect any personal information you choose to provide in your communications to respond to your queries and provide you with your requested services or products.

When we collect personal information from you automatically as listed above, we do so through cookies and similar technologies. For information on how we use cookies across our digital platforms, please see our Cookie Notice.

Our Website includes social media features, such as Instagram, Facebook, and Twitter widgets. These features may collect identifiers (such as your IP address) and internet activity information (such as which page you are visiting on our Website). These widgets may set a cookie or utilize other tracking technologies to accomplish this. Social media features and widgets are hosted by a third party and your interactions with those features are governed by the privacy policies of the companies that provide them. Such sharing through cookies or other tracking technologies may be deemed a sale under the California Consumer Privacy Act. To opt-out of the sharing of your personal information through cookies, see Do Not Sell My Personal Information.

HOW WE SHARE YOUR PERSONAL INFORMATION

For information about how we share your information generally throughout our services, please see our Privacy Statement.

Sharing of personal information for a business purpose within the preceding 12 months.

In the preceding 12 months we have shared:

  1. Your identifiers with retailers so that the retailer can respond to your requests for a price quote through our Build & Price or Request a Quote tools.
  2. Your identifiers and any other personal information you choose to include in a request to schedule a test drive with retailers so that the retailer can respond to your request to schedule a test drive.
  3. Your identifiers with our service providers, including ID.me to determine your eligibility for certain offers.
  4. Your identifiers, location information, and vehicle information with retailers to respond to your request for trade-in value and information.
  5. Your identifiers and internet activity with our service providers who help us conduct analysis about our customers
  6. Your identifiers and location information with our marketing partners for our own direct marketing purposes.

Sale of personal information within the preceding 12 months.

In the preceding 12 months we have shared your identifiers, location information, and internet activity information with our marketing and advertising partners to serve you with relevant advertising. Such sharing may be deemed a sale under the California Consumer Privacy Act. To opt-out of the sharing of your personal information through cookies, see Do Not Sell My Personal Information.

YOUR RIGHTS UNDER CALIFORNIA LAW

Under California law, consumers residing in California are granted the right to access or delete the personal information that we have collected about them, to opt-out of the sale of their personal information by us to a third party, and not to be discriminated against for exercising these rights. To learn more about your rights with respect to your personal information and how to exercise those rights, please see our Privacy Statement.

MORE INFORMATION

For information about how we: share your information generally throughout our services, protect your information, process children’s information, address Do Not Track, make changes to our Privacy Statement and Services Privacy Policies, and can be contacted, please see our Privacy Statement.